Saama Technologies
Core Technical & Helpdesk Support
Endpoint Preparation : Image, configure, and deploy new
MacBooks
and Windows laptops for employees, ensuring all standard software and security settings are installed. Device Maintenance : Perform routine maintenance, troubleshooting, and
formatting of laptops
to resolve performance issues or prepare them for reallocation. Executive Support : Provide prompt, high-touch, "white-glove" IT support for executives and senior leadership, addressing their day-to-day technical needs with professionalism and discretion. Helpdesk Operations : Serve as a primary point of contact for all IT support requests via tickets, email, or phone, diagnosing and resolving hardware, software, and network issues efficiently.
User Lifecycle & Asset Management
Onboarding : Manage the new hire process by
creating user accounts
in identity management systems (e.g., Active Directory, Azure AD, Okta), assigning appropriate permissions, and preparing their IT equipment. Offboarding : Handle employee departures by ensuring timely
deactivation
of all accounts, revoking access to company systems, and coordinating the return of all company assets. Inventory Management : Meticulously track all IT hardware, software licenses, and peripherals. Manage the logistics of
shipments
for remote employees and maintain an accurate asset database.
Collaboration & Security
Cross-Functional Teamwork :
Collaborate with the Network team
to troubleshoot user connectivity issues (VPN, Wi-Fi) and partner with the
Security team
to implement endpoint security policies, investigate alerts, and ensure device compliance. Policy Enforcement : Ensure all endpoints adhere to company security standards, including encryption, antivirus, and software patching. Documentation : Create and maintain clear documentation for common IT procedures, troubleshooting steps, and system configurations.
Mobile Device Management (MDM)
Mobile Support : Provide comprehensive support for corporate and personal (BYOD)
mobile phones
and tablets (iOS & Android), including setup, configuration, and troubleshooting. MDM Administration : Utilize
MDM tools
(e.g., Jamf, Kandji, Microsoft Intune) to enroll, secure, and manage the fleet of MacBooks and mobile devices, deploying applications and enforcing security policies remotely.
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MacBooks
and Windows laptops for employees, ensuring all standard software and security settings are installed. Device Maintenance : Perform routine maintenance, troubleshooting, and
formatting of laptops
to resolve performance issues or prepare them for reallocation. Executive Support : Provide prompt, high-touch, "white-glove" IT support for executives and senior leadership, addressing their day-to-day technical needs with professionalism and discretion. Helpdesk Operations : Serve as a primary point of contact for all IT support requests via tickets, email, or phone, diagnosing and resolving hardware, software, and network issues efficiently.
User Lifecycle & Asset Management
Onboarding : Manage the new hire process by
creating user accounts
in identity management systems (e.g., Active Directory, Azure AD, Okta), assigning appropriate permissions, and preparing their IT equipment. Offboarding : Handle employee departures by ensuring timely
deactivation
of all accounts, revoking access to company systems, and coordinating the return of all company assets. Inventory Management : Meticulously track all IT hardware, software licenses, and peripherals. Manage the logistics of
shipments
for remote employees and maintain an accurate asset database.
Collaboration & Security
Cross-Functional Teamwork :
Collaborate with the Network team
to troubleshoot user connectivity issues (VPN, Wi-Fi) and partner with the
Security team
to implement endpoint security policies, investigate alerts, and ensure device compliance. Policy Enforcement : Ensure all endpoints adhere to company security standards, including encryption, antivirus, and software patching. Documentation : Create and maintain clear documentation for common IT procedures, troubleshooting steps, and system configurations.
Mobile Device Management (MDM)
Mobile Support : Provide comprehensive support for corporate and personal (BYOD)
mobile phones
and tablets (iOS & Android), including setup, configuration, and troubleshooting. MDM Administration : Utilize
MDM tools
(e.g., Jamf, Kandji, Microsoft Intune) to enroll, secure, and manage the fleet of MacBooks and mobile devices, deploying applications and enforcing security policies remotely.
#J-18808-Ljbffr