Hilton Worldwide, Inc.
Concierge - Signia by Hilton Atlanta
Hilton Worldwide, Inc., Atlanta, Georgia, United States, 30383
Overview
Job Description - Concierge - Signia by Hilton Atlanta (HOT0C1UJ) The ideal candidate will bring prior experience with Hilton, including at least one year in a concierge or front desk role within a hotel setting. Experience in a luxury hotel environment is essential. They should demonstrate excellent communication skills, be adaptable and open to change, and possess strong email etiquette. Shift Pattern:
Open availability required Monday - Sunday between the hours of 7am - 11pm Pay Rate:
$17.50 per hour The Benefits: We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Access to your pay when you need it through DailyPay Medical Insurance for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: Access to a wide variety of educational credentials (e.g. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs *
Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. Responsibilities
Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care Process and deliver messages for guests Retrieve mail, small packages and facsimiles for guests as requested Arrange and confirm recreational, business and dining activities both inside and outside the hotel for guests Respond to special requests for services including, but not limited to, dentists, doctors, child care, florists, etc. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Register VIP guests, as needed Promote Company marketing programs and distribute printed materials, as needed Qualifications
We look for demonstration of Hilton values and attributes. Specifically, the following are important: Hospitality – delivering exceptional guest experiences Integrity – doing the right thing, all the time Leadership – leading in our industry and communities Teamwork – being team players in everything we do Ownership – owning actions and decisions Now – operating with a sense of urgency and discipline Quality Productivity Customer Focus What it will be like to work for Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Schedule
Full-time Job
Guest Services, Operations, and Front Office
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Job Description - Concierge - Signia by Hilton Atlanta (HOT0C1UJ) The ideal candidate will bring prior experience with Hilton, including at least one year in a concierge or front desk role within a hotel setting. Experience in a luxury hotel environment is essential. They should demonstrate excellent communication skills, be adaptable and open to change, and possess strong email etiquette. Shift Pattern:
Open availability required Monday - Sunday between the hours of 7am - 11pm Pay Rate:
$17.50 per hour The Benefits: We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Access to your pay when you need it through DailyPay Medical Insurance for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: Access to a wide variety of educational credentials (e.g. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs *
Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. Responsibilities
Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care Process and deliver messages for guests Retrieve mail, small packages and facsimiles for guests as requested Arrange and confirm recreational, business and dining activities both inside and outside the hotel for guests Respond to special requests for services including, but not limited to, dentists, doctors, child care, florists, etc. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Register VIP guests, as needed Promote Company marketing programs and distribute printed materials, as needed Qualifications
We look for demonstration of Hilton values and attributes. Specifically, the following are important: Hospitality – delivering exceptional guest experiences Integrity – doing the right thing, all the time Leadership – leading in our industry and communities Teamwork – being team players in everything we do Ownership – owning actions and decisions Now – operating with a sense of urgency and discipline Quality Productivity Customer Focus What it will be like to work for Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Schedule
Full-time Job
Guest Services, Operations, and Front Office
#J-18808-Ljbffr