Tapestry, Inc.
Temporary Sales Associate for - Howell, MI, US - location
Tapestry, Inc., Howell, Michigan, United States, 48855
Temporary Sales Associate
Coach Howell, MI, US Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Sales Associate Job Description The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression. Responsibilities
SALES FLOOR: Understands organizational objectives and makes decisions that align with Company priorities. Takes ownership and is committed to delivering results, while actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team. Creates short- and long-term strategies to achieve personal metrics and performance goals. Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity. Represents Coach as a brand ambassador. Demonstrates Coach’s Selling and Service expectations at all times. Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics. Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers. Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style. Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and knowledge of competition. Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value. Remains aware of and communicates current pricing and promotional strategy to customers. Discusses product features and builds the sale by leveraging cross-selling skills. Cross-sells and encourages beneficial product add-ons related to the customer’s shopping needs. Tailors approach by reading cues. Attends to the unique and individual shopping needs of each customer. Works with multiple customers simultaneously and follows up consistently to influence/close the sale. Flexes personal selling techniques to contribute to overall store financial results. Builds lasting relationships with customers and leverages tools to support clienteling efforts. Creates enthusiasm and positivity for a shared vision and mission. Promotes a team selling environment. Fosters teamwork, trust and collaboration with internal and external customers. Remains solution oriented; is adaptable to changing business and store needs. Welcomes feedback and adapts behaviors as appropriate. Maintains a calm and professional demeanor at all times. Operations
Ensures all daily tasks are completed without negatively impacting service or Coach standards. Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner. Maintains a clean and tidy selling floor at all times. Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures. Replenishes inventory on sales floor as needed. Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product. Supports cash-wrap when needed to process purchases, returns, and exchanges. Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order etc. Helps prepare store by organizing functional areas, performing routine cleaning and maintaining visual merchandising expectations. Competencies
Drive For Results : Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results. Customer Focus : Dedicated to meeting the expectations and requirements of internal and external customers. Gathers first-hand customer information and uses it for improvements in products and services. Builds relationships and earns trust and respect. Creativity : Generates new and unique ideas; connects disparate concepts; often seen as original and value-added in brainstorming settings. Interpersonal Savvy : Relates well to all kinds of people, inside and outside the organization; builds rapport and constructive relationships; uses diplomacy and tact; can diffuse high-tension situations. Learning on The Fly : Learns quickly when facing new problems; open to change; analyzes successes and failures for cues to improve; experiments to find solutions. Perseverance : Puts in sustained effort to finish work; not easily discouraged. Dealing with Ambiguity : Adapts to change; acts without complete information; handles risk and uncertainty. Additional Requirements
Experience:
1-3 years of previous sales experience, preferably in a luxury retail service environment. Knowledge of fashion trends and competition. Education:
High school diploma or equivalent; college degree preferred. Technical:
Knowledge of cash register systems, basic computer skills (including iPad/laptop usage, Mobile POS), walkie talkie, reading price and product release sheets. Physical:
Ability to move quickly, communicate effectively, maneuver the sales floor, stock room; ability to climb, bend, kneel; frequently lift up to 25 pounds and occasionally up to 50 pounds for shipment/transfer processing. Schedule:
Flexible availability including nights, weekends, and holidays with high retail traffic expectations. Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the position and are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-protected basis prohibited by applicable law. Visit Coach at www.coach.com. Our Competencies for All Employees Courage : Provides direct, actionable feedback; communicates clearly and promptly; addresses problems effectively. Creativity : Generates new and valuable ideas; connects unrelated notions. Customer Focus : Builds relationships and trust with customers. Dealing with Ambiguity : Handles change and uncertainty with composure. Drive for Results : Consistently aims to exceed goals. Interpersonal Savvy : Builds rapport and effective relationships. Learning on the Fly : Learns quickly and adapts to new tasks. Americans with Disabilities Act (ADA) Tapestry, Inc. will provide reasonable accommodation for disabilities or religious beliefs. If you require accommodation to complete the application process, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com Visit Coach at www.coach.com. Work Setup BASE PAY RANGE: $15.00 TO $17.00 General Description of All Benefits: Health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees may enroll in the 401(k) plan and take paid time off. For additional information about our benefits, see the U.S Store Compensation & Benefits. General Description of Other Compensation: Eligible employees may receive product discounts and incentive compensation. Job Segment:
Retail Sales, Outside Sales, Brand Ambassador, Asset Protection, Retail, Sales, Marketing
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Coach Howell, MI, US Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Sales Associate Job Description The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression. Responsibilities
SALES FLOOR: Understands organizational objectives and makes decisions that align with Company priorities. Takes ownership and is committed to delivering results, while actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team. Creates short- and long-term strategies to achieve personal metrics and performance goals. Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity. Represents Coach as a brand ambassador. Demonstrates Coach’s Selling and Service expectations at all times. Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics. Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers. Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style. Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and knowledge of competition. Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value. Remains aware of and communicates current pricing and promotional strategy to customers. Discusses product features and builds the sale by leveraging cross-selling skills. Cross-sells and encourages beneficial product add-ons related to the customer’s shopping needs. Tailors approach by reading cues. Attends to the unique and individual shopping needs of each customer. Works with multiple customers simultaneously and follows up consistently to influence/close the sale. Flexes personal selling techniques to contribute to overall store financial results. Builds lasting relationships with customers and leverages tools to support clienteling efforts. Creates enthusiasm and positivity for a shared vision and mission. Promotes a team selling environment. Fosters teamwork, trust and collaboration with internal and external customers. Remains solution oriented; is adaptable to changing business and store needs. Welcomes feedback and adapts behaviors as appropriate. Maintains a calm and professional demeanor at all times. Operations
Ensures all daily tasks are completed without negatively impacting service or Coach standards. Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner. Maintains a clean and tidy selling floor at all times. Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures. Replenishes inventory on sales floor as needed. Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product. Supports cash-wrap when needed to process purchases, returns, and exchanges. Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order etc. Helps prepare store by organizing functional areas, performing routine cleaning and maintaining visual merchandising expectations. Competencies
Drive For Results : Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results. Customer Focus : Dedicated to meeting the expectations and requirements of internal and external customers. Gathers first-hand customer information and uses it for improvements in products and services. Builds relationships and earns trust and respect. Creativity : Generates new and unique ideas; connects disparate concepts; often seen as original and value-added in brainstorming settings. Interpersonal Savvy : Relates well to all kinds of people, inside and outside the organization; builds rapport and constructive relationships; uses diplomacy and tact; can diffuse high-tension situations. Learning on The Fly : Learns quickly when facing new problems; open to change; analyzes successes and failures for cues to improve; experiments to find solutions. Perseverance : Puts in sustained effort to finish work; not easily discouraged. Dealing with Ambiguity : Adapts to change; acts without complete information; handles risk and uncertainty. Additional Requirements
Experience:
1-3 years of previous sales experience, preferably in a luxury retail service environment. Knowledge of fashion trends and competition. Education:
High school diploma or equivalent; college degree preferred. Technical:
Knowledge of cash register systems, basic computer skills (including iPad/laptop usage, Mobile POS), walkie talkie, reading price and product release sheets. Physical:
Ability to move quickly, communicate effectively, maneuver the sales floor, stock room; ability to climb, bend, kneel; frequently lift up to 25 pounds and occasionally up to 50 pounds for shipment/transfer processing. Schedule:
Flexible availability including nights, weekends, and holidays with high retail traffic expectations. Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the position and are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-protected basis prohibited by applicable law. Visit Coach at www.coach.com. Our Competencies for All Employees Courage : Provides direct, actionable feedback; communicates clearly and promptly; addresses problems effectively. Creativity : Generates new and valuable ideas; connects unrelated notions. Customer Focus : Builds relationships and trust with customers. Dealing with Ambiguity : Handles change and uncertainty with composure. Drive for Results : Consistently aims to exceed goals. Interpersonal Savvy : Builds rapport and effective relationships. Learning on the Fly : Learns quickly and adapts to new tasks. Americans with Disabilities Act (ADA) Tapestry, Inc. will provide reasonable accommodation for disabilities or religious beliefs. If you require accommodation to complete the application process, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com Visit Coach at www.coach.com. Work Setup BASE PAY RANGE: $15.00 TO $17.00 General Description of All Benefits: Health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees may enroll in the 401(k) plan and take paid time off. For additional information about our benefits, see the U.S Store Compensation & Benefits. General Description of Other Compensation: Eligible employees may receive product discounts and incentive compensation. Job Segment:
Retail Sales, Outside Sales, Brand Ambassador, Asset Protection, Retail, Sales, Marketing
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