Serigor Inc
IT Customer Relationship Manager (Hybrid)
Serigor Inc, Richmond, Virginia, United States, 23214
Job Title: IT Customer Relationship Manager (Hybrid)
Location: Richmond, VA
Duration: 12 Months
Job Description Ideal candidates for this role will innately be a strategic thinker, foster positive/purposeful interactions, build and preserve trusting relationships with assigned business partners throughout the agency. The position will also manage escalations for work within the service, product and project delivery pipelines.
Responsibilities
Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.
Working closely with IT leadership to ensure successful and continuous delivery of all products and services by client.
Assigned to partner with Districts to act as a point of focus / resource for IT management, escalations, and coordination.
Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.
Responsible for building and maintaining relationships with assigned business partners.
Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.
Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.
Overseeing the management of business partner expectations as related to client engagement and service or product delivery.
Managing escalations related to technology procurements, projects and service delivery requests.
Identifying, championing, and communicating customer needs.
Consult and collaborate with client teams managing production operations and the strategic direction for systems owned by assigned business partners.
Support continued compliance with client and client policies, standards, and guidelines.
Skills and Experience
Bachelor's degree or six (6) years or more of related experience in a role within Information Technology. (Required – 6 years)
Experience working in Information Technology, including knowledge of SDLC, Agile Methodology, Technology Procurements. (Required – 5 years)
Strong communication skills in writing, speaking and presenting with leadership of all levels. (Required – 10 years)
Ability to listen, build rapport, and develop credibility as a strategic partner; ability to influence through positional power. (Required – 10 years)
Skilled at conflict negotiation and resolution; experience dealing with difficult customers and uncomfortable situations. (Required – 10 years)
Ability to share-ownership and drive results as a team; focus on purpose, value, and results rather than solutions. (Required – 10 years)
Ability to connect strategy to execution; strategic thinker. (Required – 10 years)
Experience in Product Line planning, development and management. (Required – 1 year)
Understanding of VDOT's organization structure, and how VDOT and VITA interact. (Desired – 3 years)
BRMP Certification. (Highly desired)
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Duration: 12 Months
Job Description Ideal candidates for this role will innately be a strategic thinker, foster positive/purposeful interactions, build and preserve trusting relationships with assigned business partners throughout the agency. The position will also manage escalations for work within the service, product and project delivery pipelines.
Responsibilities
Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.
Working closely with IT leadership to ensure successful and continuous delivery of all products and services by client.
Assigned to partner with Districts to act as a point of focus / resource for IT management, escalations, and coordination.
Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.
Responsible for building and maintaining relationships with assigned business partners.
Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.
Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.
Overseeing the management of business partner expectations as related to client engagement and service or product delivery.
Managing escalations related to technology procurements, projects and service delivery requests.
Identifying, championing, and communicating customer needs.
Consult and collaborate with client teams managing production operations and the strategic direction for systems owned by assigned business partners.
Support continued compliance with client and client policies, standards, and guidelines.
Skills and Experience
Bachelor's degree or six (6) years or more of related experience in a role within Information Technology. (Required – 6 years)
Experience working in Information Technology, including knowledge of SDLC, Agile Methodology, Technology Procurements. (Required – 5 years)
Strong communication skills in writing, speaking and presenting with leadership of all levels. (Required – 10 years)
Ability to listen, build rapport, and develop credibility as a strategic partner; ability to influence through positional power. (Required – 10 years)
Skilled at conflict negotiation and resolution; experience dealing with difficult customers and uncomfortable situations. (Required – 10 years)
Ability to share-ownership and drive results as a team; focus on purpose, value, and results rather than solutions. (Required – 10 years)
Ability to connect strategy to execution; strategic thinker. (Required – 10 years)
Experience in Product Line planning, development and management. (Required – 1 year)
Understanding of VDOT's organization structure, and how VDOT and VITA interact. (Desired – 3 years)
BRMP Certification. (Highly desired)
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