NTT DATA, Inc.
Mainframe Production Assurance Analyst
NTT DATA, Inc., Granite Heights, Wisconsin, United States
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Mainframe Production Assurance Analyst to join our team in McKinney, Texas (US‑TX), United States (US).
The Mainframe Production Assurance Analyst will be responsible for monitoring, supporting, and ensuring the stability of critical mainframe production systems. This role involves proactive oversight of daily batch cycles, incident resolution, access management coordination, and seamless execution of production processes to meet business SLAs.
Job Responsibilities
Monitor and validate completion of daily, weekly, and monthly batch cycles across multiple business units.
Ensure timely execution of production jobs, identifying and resolving errors or delays.
Perform mainframe transaction and report validations.
Coordinate with infrastructure teams, Application Run and Build teams, External vendors, and Business Team.
Validation and Transfer Data from and to external vendors.
Troubleshoot job failures, elevate issues to Application technical teams, and track to resolution.
Maintain runbooks, job schedules, and operational documentation to support transitions.
Participate in change management activities – Deploy, validate changes, support cutover, and monitor post‑implementation.
Provide production assurance reporting (daily status, exceptions, SLAs).
Support disaster recovery testing and ensure compliance with organizational standards.
Collaborate with cross‑functional teams (application, operations, business) to ensure high system availability and reliability.
Basic Qualifications
6+ years of experience in mainframe operations
6+ years of experience in production support/assurance roles
5+ years of experience with JCL tools
5+ years of experience in production support utilizing JCL, COBOL, CICS, Easytrieve, VSAM, or related mainframe applications.
Preferred Skills
Hands‑on experience with JCL, batch scheduling tools (e.g., PCS, CA7), and mainframe utilities.
Hands‑on experience with data files management (Sequential, GDG, VSAM and PDS)
Strong understanding of incidents, problems, and change management processes (ITIL preferred).
Familiarity with transaction validation and report printing processes.
Strong analytical, troubleshooting, and root cause analysis skills.
Excellent communication and coordination skills; ability to work across teams.
Ability to work in 24x7 production supports environments with on‑call rotation.
Experience with financial services or insurance domain batch processing.
Experience with performance monitoring and tuning in production environments.
Experience Incident and SLA Management
Education
Bachelor’s degree in computer science, Information Systems, or related field (or equivalent experience).
Nearest Major Market:
Dallas Nearest Secondary Market:
Fort Worth Job Segment:
Mainframe, Computer Science, Testing, Change Management, Consulting, Technology, Management
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us .
This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .
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We are currently seeking a Mainframe Production Assurance Analyst to join our team in McKinney, Texas (US‑TX), United States (US).
The Mainframe Production Assurance Analyst will be responsible for monitoring, supporting, and ensuring the stability of critical mainframe production systems. This role involves proactive oversight of daily batch cycles, incident resolution, access management coordination, and seamless execution of production processes to meet business SLAs.
Job Responsibilities
Monitor and validate completion of daily, weekly, and monthly batch cycles across multiple business units.
Ensure timely execution of production jobs, identifying and resolving errors or delays.
Perform mainframe transaction and report validations.
Coordinate with infrastructure teams, Application Run and Build teams, External vendors, and Business Team.
Validation and Transfer Data from and to external vendors.
Troubleshoot job failures, elevate issues to Application technical teams, and track to resolution.
Maintain runbooks, job schedules, and operational documentation to support transitions.
Participate in change management activities – Deploy, validate changes, support cutover, and monitor post‑implementation.
Provide production assurance reporting (daily status, exceptions, SLAs).
Support disaster recovery testing and ensure compliance with organizational standards.
Collaborate with cross‑functional teams (application, operations, business) to ensure high system availability and reliability.
Basic Qualifications
6+ years of experience in mainframe operations
6+ years of experience in production support/assurance roles
5+ years of experience with JCL tools
5+ years of experience in production support utilizing JCL, COBOL, CICS, Easytrieve, VSAM, or related mainframe applications.
Preferred Skills
Hands‑on experience with JCL, batch scheduling tools (e.g., PCS, CA7), and mainframe utilities.
Hands‑on experience with data files management (Sequential, GDG, VSAM and PDS)
Strong understanding of incidents, problems, and change management processes (ITIL preferred).
Familiarity with transaction validation and report printing processes.
Strong analytical, troubleshooting, and root cause analysis skills.
Excellent communication and coordination skills; ability to work across teams.
Ability to work in 24x7 production supports environments with on‑call rotation.
Experience with financial services or insurance domain batch processing.
Experience with performance monitoring and tuning in production environments.
Experience Incident and SLA Management
Education
Bachelor’s degree in computer science, Information Systems, or related field (or equivalent experience).
Nearest Major Market:
Dallas Nearest Secondary Market:
Fort Worth Job Segment:
Mainframe, Computer Science, Testing, Change Management, Consulting, Technology, Management
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us .
This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .
#J-18808-Ljbffr