RG Barry Brands
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Account Support Representative
role at
RG Barry Brands
The Account Support Representative is responsible for having a deep understanding of the customer order life cycle, from receipt to fulfillment to shipment, and everything in between. This role will gain a strong working knowledge of operations, partnering daily with such areas as Supply, Logistics and Compliance.
What You’ll Do The Account Support Representative will oversee the execution of a high volume, complex and dynamic order book for our three brands – Dearfoams, Baggallini and Columbus Product Group.
Specific Responsibilities
Manage the daily execution of the orders within your assigned account base, analyze shipment potential, propose execution recommendations or solutions, juggle multiple priorities, work to achieve key customer and corporate milestones, creatively problem solve, collaborate with other departments and communicate results.
Process new orders in a timely manner, which can arrive in multiple ways (EDI, B2B, Manual, Uploads) and with both immediate and future ship dates; resolve any receipt issues, sometimes working with Supply Planning, IT and others, and communicate results and recommended next steps to Sales and the Customer.
Foster key sales partnerships through regular communication, aligning on account execution, addressing issues and opportunities, and determining best practices for the account; act as a Sales rep’s eyes and ears, working with other departments to resolve or act on their requests.
Drive execution of account orders and ensure expectations are met or surpassed; act as the internal point of contact for your assigned accounts, addressing their requests and collaborating with Sales on communication with them.
Assist with developing and/or providing critical feedback on new initiatives, new process development or existing process enhancement for overall improvements or for those specifically related to your accounts.
Collaborate with key departments such as Inventory Management, Credit, DC, Production, Transportation, etc. to proactively identify opportunities that improve order flow and reactively address issues (including root‑cause analysis, immediate and future resolution).
Qualifications
Requires a minimum of bachelor’s degree with 2‑5+ years of Account Support/Customer Service or equivalent experience.
Ability to build strong internal and external relationships and partner collaboratively.
Ability to be flexible, learn quickly and adapt to change.
Ability to keep track of, and follow through on, multiple situations or issues at a time.
Motivated, able to work independently and as part of a team.
Excellent organizational and time‑management skills.
Comfortable in a fast‑paced, evolving work environment with shifting priorities.
Excellent written, verbal, and visual communication skills.
Strong problem‑solving mindset with attention to detail.
Experience with Microsoft Suite and Artificial Intelligence Tools; Exenta knowledge is a plus.
Alignment with RG Barry’s values of trust, ambition, inclusion, creativity, responsibility, and teamwork.
Benefits
Medical
Vision
Short Term Disability (100% Company Paid)
Long Term Disability (100% Company Paid)
Basic Life Insurance (100% Company Paid)
Voluntary Life Insurance
Critical Illness
401(k) with Company Contributions
Legal and Identity Theft Coverage
Generous Team Member Discount
Education Assistance
Scholarships for Team Member’s Children
8 Paid Holidays
One Week of Paid Summer Vacation
One Week of Paid Winter Vacation
Generous PTO
Hybrid Work Schedule
Company at a Glance At RG Barry Brands, we don’t just make footwear and accessories—we design comfort and style that fits into everyday lives.
Our purpose is
create consumer‑focused, digitally centric, earth‑first brands that make life more comfortable.
With a legacy built on innovation and inclusion, we aim to change the standards for comfort and sustainability. We operate with ambition, responsibility, and creativity—always keeping our consumers at the center of what we do.
At RG Barry Brands, we believe that
how
we work is just as important as
what
we do. To that end, every role is guided by
Core Competencies —ensuring each team member thrives personally and contributes meaningfully to our shared goals.
Job Details Seniority level: Associate
Employment type: Full‑time
Job function: Customer Service
Industry: Retail
Location and Compensation Columbus, OH – Salary range: $75,000.00 – $80,000.00
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Account Support Representative
role at
RG Barry Brands
The Account Support Representative is responsible for having a deep understanding of the customer order life cycle, from receipt to fulfillment to shipment, and everything in between. This role will gain a strong working knowledge of operations, partnering daily with such areas as Supply, Logistics and Compliance.
What You’ll Do The Account Support Representative will oversee the execution of a high volume, complex and dynamic order book for our three brands – Dearfoams, Baggallini and Columbus Product Group.
Specific Responsibilities
Manage the daily execution of the orders within your assigned account base, analyze shipment potential, propose execution recommendations or solutions, juggle multiple priorities, work to achieve key customer and corporate milestones, creatively problem solve, collaborate with other departments and communicate results.
Process new orders in a timely manner, which can arrive in multiple ways (EDI, B2B, Manual, Uploads) and with both immediate and future ship dates; resolve any receipt issues, sometimes working with Supply Planning, IT and others, and communicate results and recommended next steps to Sales and the Customer.
Foster key sales partnerships through regular communication, aligning on account execution, addressing issues and opportunities, and determining best practices for the account; act as a Sales rep’s eyes and ears, working with other departments to resolve or act on their requests.
Drive execution of account orders and ensure expectations are met or surpassed; act as the internal point of contact for your assigned accounts, addressing their requests and collaborating with Sales on communication with them.
Assist with developing and/or providing critical feedback on new initiatives, new process development or existing process enhancement for overall improvements or for those specifically related to your accounts.
Collaborate with key departments such as Inventory Management, Credit, DC, Production, Transportation, etc. to proactively identify opportunities that improve order flow and reactively address issues (including root‑cause analysis, immediate and future resolution).
Qualifications
Requires a minimum of bachelor’s degree with 2‑5+ years of Account Support/Customer Service or equivalent experience.
Ability to build strong internal and external relationships and partner collaboratively.
Ability to be flexible, learn quickly and adapt to change.
Ability to keep track of, and follow through on, multiple situations or issues at a time.
Motivated, able to work independently and as part of a team.
Excellent organizational and time‑management skills.
Comfortable in a fast‑paced, evolving work environment with shifting priorities.
Excellent written, verbal, and visual communication skills.
Strong problem‑solving mindset with attention to detail.
Experience with Microsoft Suite and Artificial Intelligence Tools; Exenta knowledge is a plus.
Alignment with RG Barry’s values of trust, ambition, inclusion, creativity, responsibility, and teamwork.
Benefits
Medical
Vision
Short Term Disability (100% Company Paid)
Long Term Disability (100% Company Paid)
Basic Life Insurance (100% Company Paid)
Voluntary Life Insurance
Critical Illness
401(k) with Company Contributions
Legal and Identity Theft Coverage
Generous Team Member Discount
Education Assistance
Scholarships for Team Member’s Children
8 Paid Holidays
One Week of Paid Summer Vacation
One Week of Paid Winter Vacation
Generous PTO
Hybrid Work Schedule
Company at a Glance At RG Barry Brands, we don’t just make footwear and accessories—we design comfort and style that fits into everyday lives.
Our purpose is
create consumer‑focused, digitally centric, earth‑first brands that make life more comfortable.
With a legacy built on innovation and inclusion, we aim to change the standards for comfort and sustainability. We operate with ambition, responsibility, and creativity—always keeping our consumers at the center of what we do.
At RG Barry Brands, we believe that
how
we work is just as important as
what
we do. To that end, every role is guided by
Core Competencies —ensuring each team member thrives personally and contributes meaningfully to our shared goals.
Job Details Seniority level: Associate
Employment type: Full‑time
Job function: Customer Service
Industry: Retail
Location and Compensation Columbus, OH – Salary range: $75,000.00 – $80,000.00
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