Global Technical Talent, an Inc. 5000 Company
Analytics & Insights Analyst
Global Technical Talent, an Inc. 5000 Company, Newark, New Jersey, us, 07175
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Primary Job Title Analytics & Insights Analyst
Alternate/Related Job Titles
Digital Analytics Specialist
Business Intelligence Analyst
Customer Insights Analyst
Data Visualization Analyst
Location Newark, NJ
Onsite Flexibility Onsite
Contract Details
Position Type:
Contract
Contract Duration:
9 months
Start:
As Soon As Possible
Pay Rate:
$68.94 - $93.27 per hour
Job Summary We are seeking a
highly analytical and data-driven Analytics & Insights Analyst
to join the Global Customer Service (CS) organization. This role focuses on
driving operational efficiency, digital optimization, and customer experience improvements
through analytics, reporting, and actionable insights. The ideal candidate thrives at the intersection of
data, business strategy, and technology , leveraging analytics to shape the digital experience across CS Operations and customer‑facing platforms such as the
Help Center
and
Contact Us
sites.
Key Responsibilities
Data Analysis:
Gather, manipulate, and analyze complex datasets to uncover actionable insights that support customer service strategy and digital optimization.
Visualization & Reporting:
Build intuitive dashboards, reports, and presentations using tools like
Tableau
and
AWS QuickSight
to communicate data‑driven findings.
Project Support:
Partner with cross‑functional teams to support initiatives through ideation, measurement definition, reporting, and impact analysis.
A/B Testing:
Assist in test setup, execution, and post‑analysis to measure optimization success (Adobe Target preferred).
Digital Subject Matter Expert:
Provide expertise in digital analytics and customer behavior profiling across web platforms.
Data Integration:
Connect digital analytics data to enterprise reporting tools, ensuring data quality, governance, and standardization.
Collaborate with Customer Service leadership and product teams to
measure total business impact
of digital initiatives.
Required Experience
Bachelor’s degree in
Engineering, Business Analytics, Information Systems, Statistics , or related quantitative discipline.
5+ years
of experience in data analytics, including
1+ year in digital analytics.
Advanced proficiency in
SQL, Python, and Excel
for data analysis and automation.
Strong experience with
Adobe Analytics
and
A/B testing platforms
(Adobe Target preferred).
Hands‑on experience developing
data visualizations and dashboards
using
Tableau
or
AWS QuickSight .
Solid understanding of
ETL processes, data warehousing, and schema design.
Knowledge of
statistical concepts
such as hypothesis testing, confidence intervals, and regression analysis.
Excellent communication skills, with the ability to translate technical findings into clear business insights.
Preferred Experience
Experience in
customer experience analytics
or
Customer Service (Help Center, Contact Us)
environments.
Familiarity with the
AWS technology stack
(Redshift SQL, S3, DynamoDB).
Knowledge of
front‑end web technologies
(HTML5, JavaScript, CSS3, Git).
Experience implementing personalization or testing solutions like
Optimizely .
Mentorship experience guiding junior analysts.
Required Skills
Digital Analytics & Web Optimization
SQL / Python / Tableau / QuickSight
Adobe Analytics & A/B Testing
Statistical Analysis & Data Storytelling
Preferred Skills
AWS Data Stack (Redshift, S3, DynamoDB)
Customer Journey Analytics
Data Governance & Quality Management
Cross‑Functional Collaboration
Additional Skills
Business Insight & Problem Solving
Data Visualization & Reporting Automation
Digital Performance Optimization
Benefits
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund
About the Client Leading audiobook producer revolutionizing the industry with innovative technology and superior programming. Our passion for well‑composed, artfully performed audiobooks has earned millions of loyal subscribers worldwide. Our People Principles guide our team of pioneers and inventors to deliver exceptional customer experiences and drive positive change.
About GTT GTT is a minority‑owned staffing firm and a subsidiary of
Chenega Corporation , a Native American‑owned company in Alaska. As an economically disadvantaged corporation, we highly value
diverse and inclusive workplaces . Our clients include Fortune 500 companies across banking, insurance, financial services, life sciences, biotech, utility, and retail sectors throughout the U.S. and Canada. We look forward to helping you land your next great career opportunity!
Job Number 25-27499
#gttjobs
#J-18808-Ljbffr
Primary Job Title Analytics & Insights Analyst
Alternate/Related Job Titles
Digital Analytics Specialist
Business Intelligence Analyst
Customer Insights Analyst
Data Visualization Analyst
Location Newark, NJ
Onsite Flexibility Onsite
Contract Details
Position Type:
Contract
Contract Duration:
9 months
Start:
As Soon As Possible
Pay Rate:
$68.94 - $93.27 per hour
Job Summary We are seeking a
highly analytical and data-driven Analytics & Insights Analyst
to join the Global Customer Service (CS) organization. This role focuses on
driving operational efficiency, digital optimization, and customer experience improvements
through analytics, reporting, and actionable insights. The ideal candidate thrives at the intersection of
data, business strategy, and technology , leveraging analytics to shape the digital experience across CS Operations and customer‑facing platforms such as the
Help Center
and
Contact Us
sites.
Key Responsibilities
Data Analysis:
Gather, manipulate, and analyze complex datasets to uncover actionable insights that support customer service strategy and digital optimization.
Visualization & Reporting:
Build intuitive dashboards, reports, and presentations using tools like
Tableau
and
AWS QuickSight
to communicate data‑driven findings.
Project Support:
Partner with cross‑functional teams to support initiatives through ideation, measurement definition, reporting, and impact analysis.
A/B Testing:
Assist in test setup, execution, and post‑analysis to measure optimization success (Adobe Target preferred).
Digital Subject Matter Expert:
Provide expertise in digital analytics and customer behavior profiling across web platforms.
Data Integration:
Connect digital analytics data to enterprise reporting tools, ensuring data quality, governance, and standardization.
Collaborate with Customer Service leadership and product teams to
measure total business impact
of digital initiatives.
Required Experience
Bachelor’s degree in
Engineering, Business Analytics, Information Systems, Statistics , or related quantitative discipline.
5+ years
of experience in data analytics, including
1+ year in digital analytics.
Advanced proficiency in
SQL, Python, and Excel
for data analysis and automation.
Strong experience with
Adobe Analytics
and
A/B testing platforms
(Adobe Target preferred).
Hands‑on experience developing
data visualizations and dashboards
using
Tableau
or
AWS QuickSight .
Solid understanding of
ETL processes, data warehousing, and schema design.
Knowledge of
statistical concepts
such as hypothesis testing, confidence intervals, and regression analysis.
Excellent communication skills, with the ability to translate technical findings into clear business insights.
Preferred Experience
Experience in
customer experience analytics
or
Customer Service (Help Center, Contact Us)
environments.
Familiarity with the
AWS technology stack
(Redshift SQL, S3, DynamoDB).
Knowledge of
front‑end web technologies
(HTML5, JavaScript, CSS3, Git).
Experience implementing personalization or testing solutions like
Optimizely .
Mentorship experience guiding junior analysts.
Required Skills
Digital Analytics & Web Optimization
SQL / Python / Tableau / QuickSight
Adobe Analytics & A/B Testing
Statistical Analysis & Data Storytelling
Preferred Skills
AWS Data Stack (Redshift, S3, DynamoDB)
Customer Journey Analytics
Data Governance & Quality Management
Cross‑Functional Collaboration
Additional Skills
Business Insight & Problem Solving
Data Visualization & Reporting Automation
Digital Performance Optimization
Benefits
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund
About the Client Leading audiobook producer revolutionizing the industry with innovative technology and superior programming. Our passion for well‑composed, artfully performed audiobooks has earned millions of loyal subscribers worldwide. Our People Principles guide our team of pioneers and inventors to deliver exceptional customer experiences and drive positive change.
About GTT GTT is a minority‑owned staffing firm and a subsidiary of
Chenega Corporation , a Native American‑owned company in Alaska. As an economically disadvantaged corporation, we highly value
diverse and inclusive workplaces . Our clients include Fortune 500 companies across banking, insurance, financial services, life sciences, biotech, utility, and retail sectors throughout the U.S. and Canada. We look forward to helping you land your next great career opportunity!
Job Number 25-27499
#gttjobs
#J-18808-Ljbffr