KeyBank
Principal UX Design Strategist, Product
– KeyBank
Location:
124 East 14th Street, Suite 1100, New York, NY 10003
Work Environment:
Hybrid – Zero Irving, New York, NY (in‑office 3 days per week)
Team:
Experience & Design – Client Experience Design
Reports to:
Client Experience Design Director
About the Role As a Principal UX Design Strategist, Product, you will be a senior leader on the Client Experience Design team within Key’s Experience & Design group. Your focus will be to shape the strategic direction of KeyBank’s online and offline product and client and prospect experiences. You will bridge human‑centered design, business strategy, and product development to deliver intuitive, impactful, and scalable solutions centered around the needs of our clients and prospects, anchored in the priorities of our Commercial, Consumer, and Institutional Bank businesses.
You will lead initiatives that elevate the client and employee experience, influence product roadmaps, and ensure that every interaction reflects our commitment to empathy, usability, and business value. This role requires a visionary thinker who can translate insights into actionable strategies, mentor cross‑functional teams, and drive alignment across design, product, and technology.
Key Responsibilities Strategic Leadership
Define and drive UX strategy across digital product portfolios, aligning with business goals and data‑backed client needs.
Partner with product owners, designers, and engineers to shape product vision and experience roadmaps.
Translate research insights into strategic frameworks, experience principles, and actionable design direction.
Champion a human‑centered design approach across the organization, advocating for user needs and experience metrics.
Product Design Execution & Oversight
Lead the development of user flows, journey maps, and experience strategies that guide product UI and interaction design work.
Work in collaboration with Principal UI Designers to oversee the execution of UX/UI design work, ensuring consistency with Key’s Design System and brand standards.
Gather and evaluate user requirements in collaboration with product managers and engineers and translate them into design deliverables.
Conduct generative user and competitive research to inform near‑term product experience and long‑term product roadmap.
Facilitate ideation, prototyping, and testing activities to validate and refine concepts.
Ensure all product design work is grounded in Key’s 5‑step HCD framework: Discovery, Analysis, Ideation, Prototyping, and Testing.
Collaboration & Influence
Facilitate workshops and working sessions with cross‑functional teams to align on vision, strategy, and execution.
Serve as a trusted advisor to senior stakeholders, clearly articulating the value of design and its impact on business outcomes.
Consistently reinforce a user‑centered design perspective to the team, ensuring designs are relevant to both user needs and business objectives.
Collaborate with analytics, research, and technology teams to ensure strategies are data‑informed and technically feasible.
Mentorship & Practice Development
Mentor and develop a team of design strategists / UX designers, fostering a culture of continuous learning and craft excellence.
Contribute to the evolution of Experience & Design methodologies, tools, and best practices.
Lead communities of practice focused on elevating client‑centered product design and strategy.
Qualifications
8+ years of experience in UX strategy, design strategy, or product design leadership roles.
Proven track record of leading complex, cross‑functional design initiatives in enterprise or agency settings.
Deep expertise in human‑centered design, service design, and UX research methodologies.
Strong portfolio demonstrating strategic thinking, design leadership, and measurable impact.
Experience working in Agile environments and collaborating with product and engineering teams.
Proficiency in Figma, Adobe Creative Suite, and other design and prototyping tools.
Exceptional communication, facilitation, and storytelling skills.
Bachelor’s or Master’s degree in design, HCI, Strategy, or a related field or equivalent experience.
Preferred Qualifications
Experience in financial services or regulated industries.
Familiarity with HTML/CSS/JavaScript and technical collaboration.
Experience with enterprise‑level design systems and governance.
This position is NOT eligible for employment visa sponsorship for non‑U.S. citizens.
Compensation and Benefits
Base salary range: $79,000.00 – $146,000.00 annually. Placement within the pay range may differ based on skills, experience, and geographic location.
Base salary range (location‑specific): $130,000 – $150,000 annually.
Eligibility for incentive compensation and short‑term incentive and deferred incentive compensation subject to individual and company performance.
Please click here for a list of benefits for which this position is eligible.
Job Posting Expiration Date: 11/28/2025
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Design, Art/Creative, and Information Technology
Industry Banking
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing
HR_Compliance@keybank.com .
#J-18808-Ljbffr
– KeyBank
Location:
124 East 14th Street, Suite 1100, New York, NY 10003
Work Environment:
Hybrid – Zero Irving, New York, NY (in‑office 3 days per week)
Team:
Experience & Design – Client Experience Design
Reports to:
Client Experience Design Director
About the Role As a Principal UX Design Strategist, Product, you will be a senior leader on the Client Experience Design team within Key’s Experience & Design group. Your focus will be to shape the strategic direction of KeyBank’s online and offline product and client and prospect experiences. You will bridge human‑centered design, business strategy, and product development to deliver intuitive, impactful, and scalable solutions centered around the needs of our clients and prospects, anchored in the priorities of our Commercial, Consumer, and Institutional Bank businesses.
You will lead initiatives that elevate the client and employee experience, influence product roadmaps, and ensure that every interaction reflects our commitment to empathy, usability, and business value. This role requires a visionary thinker who can translate insights into actionable strategies, mentor cross‑functional teams, and drive alignment across design, product, and technology.
Key Responsibilities Strategic Leadership
Define and drive UX strategy across digital product portfolios, aligning with business goals and data‑backed client needs.
Partner with product owners, designers, and engineers to shape product vision and experience roadmaps.
Translate research insights into strategic frameworks, experience principles, and actionable design direction.
Champion a human‑centered design approach across the organization, advocating for user needs and experience metrics.
Product Design Execution & Oversight
Lead the development of user flows, journey maps, and experience strategies that guide product UI and interaction design work.
Work in collaboration with Principal UI Designers to oversee the execution of UX/UI design work, ensuring consistency with Key’s Design System and brand standards.
Gather and evaluate user requirements in collaboration with product managers and engineers and translate them into design deliverables.
Conduct generative user and competitive research to inform near‑term product experience and long‑term product roadmap.
Facilitate ideation, prototyping, and testing activities to validate and refine concepts.
Ensure all product design work is grounded in Key’s 5‑step HCD framework: Discovery, Analysis, Ideation, Prototyping, and Testing.
Collaboration & Influence
Facilitate workshops and working sessions with cross‑functional teams to align on vision, strategy, and execution.
Serve as a trusted advisor to senior stakeholders, clearly articulating the value of design and its impact on business outcomes.
Consistently reinforce a user‑centered design perspective to the team, ensuring designs are relevant to both user needs and business objectives.
Collaborate with analytics, research, and technology teams to ensure strategies are data‑informed and technically feasible.
Mentorship & Practice Development
Mentor and develop a team of design strategists / UX designers, fostering a culture of continuous learning and craft excellence.
Contribute to the evolution of Experience & Design methodologies, tools, and best practices.
Lead communities of practice focused on elevating client‑centered product design and strategy.
Qualifications
8+ years of experience in UX strategy, design strategy, or product design leadership roles.
Proven track record of leading complex, cross‑functional design initiatives in enterprise or agency settings.
Deep expertise in human‑centered design, service design, and UX research methodologies.
Strong portfolio demonstrating strategic thinking, design leadership, and measurable impact.
Experience working in Agile environments and collaborating with product and engineering teams.
Proficiency in Figma, Adobe Creative Suite, and other design and prototyping tools.
Exceptional communication, facilitation, and storytelling skills.
Bachelor’s or Master’s degree in design, HCI, Strategy, or a related field or equivalent experience.
Preferred Qualifications
Experience in financial services or regulated industries.
Familiarity with HTML/CSS/JavaScript and technical collaboration.
Experience with enterprise‑level design systems and governance.
This position is NOT eligible for employment visa sponsorship for non‑U.S. citizens.
Compensation and Benefits
Base salary range: $79,000.00 – $146,000.00 annually. Placement within the pay range may differ based on skills, experience, and geographic location.
Base salary range (location‑specific): $130,000 – $150,000 annually.
Eligibility for incentive compensation and short‑term incentive and deferred incentive compensation subject to individual and company performance.
Please click here for a list of benefits for which this position is eligible.
Job Posting Expiration Date: 11/28/2025
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Design, Art/Creative, and Information Technology
Industry Banking
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing
HR_Compliance@keybank.com .
#J-18808-Ljbffr