Communication Center & EMS Dispatch Manager - FT

## **Employment Status:**Full time## **Shift:**Variable Hours (United States of America)## **Facility:**2301 Brambleton Ave SW - Roanoke## **Requisition Number:**R155943 Communication Center & EMS Dispatch Manager - FT (Open)# **How You’ll Help Transform Healthcare:**The Carilion Clinic Communications Center provides a broad array of services including emergency ambulance and helicopter dispatching, flight following, and non-emergency ambulance transport scheduling. The Communications Center is an integral part of the Carilion Clinic Operations Control Center working in tandem with the Transfer Center to coordinate air and ground resources and promote system throughput. Carilion Clinic Patient Transportation operates six ground ambulance bases and one primary EMS/911 base in Southwest Virginia. Helicopter EMS services are provided from one of our three flight bases. The Communications Center is co-located with the Carilion Transfer Center in Roanoke, VA. This state-of-the art Operations Center was designed to maximize collaboration, communication, and efficiency.Provides day to day leadership for successful implementation of goals and objectives for a department. Responsibilities include planning of budget and managing expenses. Communicates, organizes, prioritizes, leads, facilitates, coaches and problem solves with reporting staff to ensure that goals and objectives are met. Works with other service line leaders to carry out new health care services and performance improvement initiatives. Positively and appropriately represents Carilion Clinic at public and professional meetings. May provide direct patient care.

* Responsible for overseeing the day to day operations of a department as they relate to goals and objectives. Organizes, manages and controls departmental functions and resources in a collaborative and participative manner for optimal performance of service.* Coordinates resources to provide adequate staffing for department. Demonstrates effective team building and leadership skills. Establishes day-to-day priorities and directs staff task assignments. Facilitates teams in problem solving processes.* Monitors and evaluates customer satisfaction with services. Collaboratively develops and implements programs to continuously enhance customer satisfaction within the service in conjunction with senior service line management.* Facilitates professional growth and development including the provision or inservice programming and an effective performance appraisal process.* Responsible for implementation of department budget and monitoring of expenses.* Responsible for supporting service line mission, goals and scorecard objectives.* Creates a safe, comfortable and therapeutic environment for patients and families in accordance with standards and which is respectful of patient’s rights. Monitors and evaluates quality, appropriateness and safety of the care provided by the department.* Communicates appropriate information to stakeholders in an ongoing, timely and accurate fashion. Establishes forums for staff to engage in open and proactive two-way communication.* May provide direct patient care.To learn more about our Communication and Transfer Center, read this article: # **What We Require:****Education:** Bachelor's degree required. 4 years relevant work experience may be considered in lieu of a degree.**Experience:** 3 years of clinical experience in emergency medical services required. 2 years of supervisory experience in emergency medical services required. Previous work experience in Air Medevac, Dispatch, Ground EMS, Pediatric-Neonatal transport care, Critical Care Nursing, or Transfer Center preferred.

**Licensure, certification, and/or registration:** Nationally Registered and Virginia State Intermediate or Paramedic certification required or Licensed as a Registered Nurse in state of Virginia required.AHA BLS - HCP, ACLS, PALS, NRP and PHTLS or BTLS required within one year from date of hire.

**Other Minimum Qualifications:** Must have effective team building and leadership skills. Demonstrates excellent problem-solving, interpersonal, communication, team leadership, priority setting and work competency skills.**Recruiter:**JAMIE RATLIFF**Recruiter Email:**jsratliff@carilionclinic.org**For more information, contact the HR Service Center at 1-800-599-2537.**Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color,

religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.For more information on E-Verify:## **Benefits, Pay and Well-being at Carilion Clinic**## Carilion understands the importance of prioritizing your well-being to help you develop and thrive.

That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away.When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:* Comprehensive Medical, Dental, & Vision Benefits* Employer Funded Pension Plan, vested after five years (Voluntary 403B)* Paid Time Off (accrued from day one)* Onsite fitness studios and discounts to our Carilion Wellness centers* Access to our health and wellness app, Virgin Pulse* Discounts on childcare* Continued education and trainingCarilion Clinic is where you can make your own path.

Here, you’ll find a special place to create your career—one where talents are embraced, discoveries are made, and care makes a real difference.

The success of Carilion Clinic relies on talented, passionate individuals like you, each offering their unique skills, ideas, and perspectives. Make your tomorrow with us. #J-18808-Ljbffr