Jobs via Dice
EPIC Patient Experience Analyst
Jobs via Dice, San Francisco, California, United States, 94199
Job Title: Senior Epic Patient Experience Analyst
Location: San Francisco, CA
Salary: $30,930 - $35,440
Description
Seeking a Senior Epic Patient Experience Analyst to lead and optimize digital patient engagement and contact center technology initiatives. This role focuses on driving operational excellence across multiple patient-facing channels and ensuring a seamless digital experience. Key Responsibilities Lead design, build, configuration, and optimization of Epic Patient Experience modules: Cheers, Welcome, MyChart, Hello World, Live chat, and other digital engagement tools. Serve as subject?matter expert for patient?facing digital engagement, contact center workflows, and outreach campaigns. Collaborate with operational and clinical stakeholders to streamline and enhance patient digital journeys and targeted communication strategies. Oversee integration and performance of third?party platforms (Talkdesk, Genesys, Nuance, etc.) ensuring seamless functionality with Epic. Guide workflow design, build, and test systems; analyze Epic software technical issues. Act as liaison between end?user workflow needs and Epic implementation staff. Maintain regular communication with Epic representatives, including participating in weekly project team meetings. Work with Epic representatives, business community, and end users to ensure the system meets business needs and project timelines.
Key Epic Module Skills
Welcome : configure and optimize patient pre?arrival check?in workflows, manage kiosk/tablet/mobile check?in features, and implement patient intake and registration updates. MyChart : configure/manage patient portal and app features, support online scheduling, messaging, results viewing, document sharing, monitor portal usage, troubleshoot/access issues, and coordinate with teams to enhance self?service. Hello World : set up and manage patient communication workflows (SMS, email, phone), configure real?time and scheduled messaging, and monitor message delivery and compliance. Cheers (Contact Center & Campaigns) : design and optimize contact center workflows (scripting, routing), configure/manage campaigns for proactive outreach and engagement, integrate with third?party systems, and manage real?time dashboards and performance metrics.
Qualifications
7+ years of Epic experience. Deep expertise in contact center technologies. Mandatory certifications in Epic Welcome, MyChart, Hello World, and Cheers Campaigns.
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Seeking a Senior Epic Patient Experience Analyst to lead and optimize digital patient engagement and contact center technology initiatives. This role focuses on driving operational excellence across multiple patient-facing channels and ensuring a seamless digital experience. Key Responsibilities Lead design, build, configuration, and optimization of Epic Patient Experience modules: Cheers, Welcome, MyChart, Hello World, Live chat, and other digital engagement tools. Serve as subject?matter expert for patient?facing digital engagement, contact center workflows, and outreach campaigns. Collaborate with operational and clinical stakeholders to streamline and enhance patient digital journeys and targeted communication strategies. Oversee integration and performance of third?party platforms (Talkdesk, Genesys, Nuance, etc.) ensuring seamless functionality with Epic. Guide workflow design, build, and test systems; analyze Epic software technical issues. Act as liaison between end?user workflow needs and Epic implementation staff. Maintain regular communication with Epic representatives, including participating in weekly project team meetings. Work with Epic representatives, business community, and end users to ensure the system meets business needs and project timelines.
Key Epic Module Skills
Welcome : configure and optimize patient pre?arrival check?in workflows, manage kiosk/tablet/mobile check?in features, and implement patient intake and registration updates. MyChart : configure/manage patient portal and app features, support online scheduling, messaging, results viewing, document sharing, monitor portal usage, troubleshoot/access issues, and coordinate with teams to enhance self?service. Hello World : set up and manage patient communication workflows (SMS, email, phone), configure real?time and scheduled messaging, and monitor message delivery and compliance. Cheers (Contact Center & Campaigns) : design and optimize contact center workflows (scripting, routing), configure/manage campaigns for proactive outreach and engagement, integrate with third?party systems, and manage real?time dashboards and performance metrics.
Qualifications
7+ years of Epic experience. Deep expertise in contact center technologies. Mandatory certifications in Epic Welcome, MyChart, Hello World, and Cheers Campaigns.
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