HydraFacial UK Ltd
Service Support Representative - Dispatch ( Temp-Hire) - Long Beach, CA
HydraFacial UK Ltd, Long Beach, California, us, 90899
As a Service Support Representative, you will play a critical role in supporting field operations by coordinating service requests, dispatching technicians, and arranging travel logistics. You will serve as a key point of contact between customers, field technicians, and internal teams—ensuring timely communication, efficient scheduling, and high-quality service delivery. This position requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment.Primary Responsibilities:
Assign and dispatch service technicians based on availability, location, skill set, and priority of service requests.
Performs other duties as assigned
Experience/Skills/Education:1+ years of experience in a customer service, service desk, or technical support role. Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Teams). Familiarity with CRM or help desk software. Ability to learn and adapt to proprietary systems and tools. Basic troubleshooting knowledge of hardware, software, and network connectivity. Strong verbal and written communication skills Ability to de-escalate challenging situations calmly and effectively. Experience using CRM software and ticketing systems (e.g., Zendesk, ServiceNow) is preferred. Hydrafacial is a global category-creating company focused on bringing innovative products to market and delivering beauty health experiences by reinventing our consumer’s relationship with their skin, their bodies and their self-confidence.Every person here is a key player in our success.
We are firm believers in making the little things count each day so the big things will follow. If this sounds like you, come check us out! This is the perfect opportunity to work with some of the best leaders in the industry while you gain the global and strategic experience to add to your professional toolbox. #J-18808-Ljbffr
Assign and dispatch service technicians based on availability, location, skill set, and priority of service requests.
Performs other duties as assigned
Experience/Skills/Education:1+ years of experience in a customer service, service desk, or technical support role. Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Teams). Familiarity with CRM or help desk software. Ability to learn and adapt to proprietary systems and tools. Basic troubleshooting knowledge of hardware, software, and network connectivity. Strong verbal and written communication skills Ability to de-escalate challenging situations calmly and effectively. Experience using CRM software and ticketing systems (e.g., Zendesk, ServiceNow) is preferred. Hydrafacial is a global category-creating company focused on bringing innovative products to market and delivering beauty health experiences by reinventing our consumer’s relationship with their skin, their bodies and their self-confidence.Every person here is a key player in our success.
We are firm believers in making the little things count each day so the big things will follow. If this sounds like you, come check us out! This is the perfect opportunity to work with some of the best leaders in the industry while you gain the global and strategic experience to add to your professional toolbox. #J-18808-Ljbffr