Alameda County
Behavioral Health Crisis Intervention Specialist II
Alameda County, Oakland, California, United States, 94616
Introduction
THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended.
Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the Application or Supplemental Questionnaire will result in disqualification. Applications and Supplemental Questionnaires will only be accepted online.
Qualified bilingual persons who speak English and are also fluent in: Spanish, Chinese, Vietnamese, Cambodian, Laotian, Korean, Mien, Tagalog, Amharic, Farsi, Dari, Tigrigna, Russian, Romanian or Sign Languages are especially encouraged to apply. There is an additional biweekly compensation for persons in positions designated bilingual. Qualified candidates may be tested to demonstrate language proficiency.
DESCRIPTION THE COUNTY Alameda County, located on the east side of San Francisco Bay, is California's seventh-largest county. The County employs 9,700 full-time employees and operates on an annual budget of $3.4 billion. Oakland, the County seat, is California's eighth-largest city. One and a half million people call Alameda County home and live in a variety of incorporated cities, unincorporated communities, and rural areas. As a major urban county, Alameda provides a full range of services to its citizens. The County is a blend of culturally and ethnically diverse communities, and its mixture of cosmopolitan and suburban areas provides the perfect environment for families and their active lifestyles. The County offers extensive cultural resources, countless recreational opportunities, and an array of fine public and private colleges and universities.
ALAMEDA COUNTY HEALTH Alameda County Health is the local government agency that promotes and protects the health and well‑being of all who live, work, learn, and play in Alameda County. We coordinate services and cultivate partnerships with community organizations and providers to help ensure access, organize, and deliver health care and services to people with Medi‑Cal and without insurance, support resilient communities, and improve health for all. We focus on health equity by developing programs and systemic solutions that reduce disparities for the people and communities we serve.
Alameda County Health’s departments and programs focus on services and support that provide care for the whole person.
The Behavioral Health Department provides mental health and substance use services for people with Medi‑Cal and without insurance and supports people along their path to wellness, recovery, and resilience.
The Environmental Health Department works to keep our air, water, and food safe; it regulates, protects, and promotes the health of everyone in Alameda County by enforcing environmental health codes to reduce exposure to toxins and diseases.
The Public Health Department focuses on community and population‑level health, preventing and addressing root causes of health inequity across a range of communicable and chronic diseases.
Alameda County Health also provides services through Housing and Homelessness Services, Emergency Medical Services Agency, HealthPAC, and Healthy Schools and Communities.
BEHAVIORAL HEALTH DEPARTMENT As part of Alameda County Health, the Behavioral Health Department supports people with Medi‑Cal and without insurance living with serious mental illness and substance use conditions along their path toward wellness, recovery, and resiliency. We provide services through a network of contracted mental health and substance use providers and administer the State’s resources and training for behavioral health providers, case managers, and other healthcare professionals. We advocate for our patients and families and create space for personal engagement in their care.
We are outpatient specialists for mental health services for older adults and youth, substance use providers and treatment program specialists, advocates for quality improvement and patients’ rights, and psychiatric and integrated health care providers.
For more information about the Behavioral Health Department, please visit
www.acbhcs.org .
THE POSITION This classification specification describes the journey‑level classification in the Behavioral Health Crisis Intervention Specialist flexibly staffed series. Incumbents of this classification under direction, provide community‑based crisis intervention services for children and adult populations with mental health and/or substance abuse diagnoses on mobile crisis and mobile evaluation teams which includes direct client contact in the community, partnering with law enforcement, crisis intervention, field clinical assessments, outreach services, and other related duties as assigned. Work is performed seven (7) days a week and assignment locations may vary in order to best serve the community.
This classification is part of a two‑level flexibly staffed class series located in the Behavioral Health Care Services’ Crisis Services Systems of Care, Behavioral Health Crisis Intervention Specialist II reports to a Behavioral Health Crisis Intervention Specialist Supervisor. Incumbents provide community‑based crisis prevention and early intervention services to clients and the community. A Behavioral Health Crisis Intervention Specialist II may provide direction to a Behavioral Health Crisis Intervention Specialist I, and oversight and training to graduate clinical interns.
This series is distinguished from the Behavioral Health Clinician series in that the Behavioral Health Clinician provides clinical and case management services to clients in a clinic setting, whereas the Behavioral Health Crisis Intervention Specialist work is solely field based responding to crisis calls to de‑escalate situations involving the most vulnerable populations in the community.
For more detailed information about the job classification, please visit: Behavioral Health Crisis Intervention Specialist II (#6513).
THE IDEAL CANDIDATE
Effectively partner with multidisciplinary teams; law enforcement, EMS, emergency rooms, other county service teams, Community Based Organization (CBO) partners, etc.
Work in the field 75 % or more of the time and effectively carry out duties at non‑traditional hours and in a variety of settings, climates, and weather.
Possess excellent time management skills: able to prioritize and multi‑task.
Be technologically savvy: able to use iPads, smart phones, laptops, etc. in a field setting to complete required documentation and research client information; demonstrated competency in completing electronic health record keeping.
Provide crisis intervention services in the field to diverse communities and across the children transitional age youth, adults and older adults life span.
Have significant crisis de‑escalation skills and training.
Understand clinical scope of practice and when to consult.
Think analytically, quickly reach a disposition, and articulate the reason for any given intervention/disposition.
Share expertise and knowledge with colleagues demonstrated by active participation in meetings and occasionally providing trainings.
Effectively address conflict/disagreements/differences of opinions in a collaborative manner.
Remain calm in high intensity/high risk situations.
MINIMUM QUALIFICATIONS
Education:
Possession of a master’s degree from an accredited college or university in social work, marriage and family therapy, educational psychology, or a closely related field.
Experience:
Either: The equivalent of six (6) months full‑time experience in the class of Behavioral Health Crisis Intervention Specialist I in the Alameda County classified service. Or: The equivalent of six (6) months of full‑time post‑licensure experience as a behavioral health/mental health clinician providing community‑based clinical and/or crisis management services.
License/Certification:
Possession of a valid clinical license from the applicable licensing authority: California Board of Behavioral Sciences, California Board of Psychology, or California Board of Registered Nursing. Possession of a valid California Motor Vehicle Operator’s license.
Special Requirements:
In compliance with HIPAA, employees in this classification must possess a National Provider Identifier (NPI) number prior to their first day on the job. In compliance with Medicare regulations, eligible licensed clinicians must complete the Medicare Enrollment Process for Physicians and Non‑Physician Practitioners through CMS prior to their first day on the job. Active enrollment in Medicare is a condition of employment. Clinicians in this classification will also be required to complete “supervision training” to be eligible to provide supervision of trainees or interns. Clinicians who are required to render direct specialty mental health services must be enrolled in Provider Application and Validation for Enrollment (PAVE) web portal prior to commencing employment.
KNOWLEDGE AND SKILLS
Knowledge of:
Welfare and Institutions Code 5150 and 5585; crisis intervention techniques and theories; current theories, principles, and practices for services to clients with serious behavioral health care symptoms and diagnosis; psychological diagnostic methods and terminology; cultural and social factors affecting behavior patterns; wellness, recovery, and resiliency‑oriented strategies and supports; dual recovery/co‑occurring disorder treatment, screening, and assessment tools; community needs, resources, and organizations related to behavioral health care; clinical standards of practice and licensure requirements; principles and practices of direct client service delivery; principles of social needs, problems, attitudes, and behavioral patterns; applicable federal, state, and local laws, rules, and regulations; office administrative practices and procedures, including records management and the operation of standard office equipment; computer applications related to the work.
Ability to:
Work primarily in the field; perform crisis intervention and individual counseling; work collaboratively with multi‑disciplinary teams, community resources, and organizations; organize and prioritize work and meet critical deadlines; interpret, explain, and apply regulations, policies, and procedures; communicate clearly and effectively, both orally and in writing; analyze, evaluate, and make sound decisions; prepare clear, accurate, and effective reports, correspondence, and other written materials; establish and maintain effective working relationships; work with a diverse population.
EXAMINATION COMPONENTS
1) A review of candidates’ applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the classification will move on to the next step in the examination process.
2) A review of candidates’ Supplemental Questionnaires to select the best qualified applicants. Those candidates selected as best qualified will move on to the next step in the examination process.
3) An oral interview examination which will be weighted as 100% of the candidate’s final examination score. The oral interview examination may contain situational exercises.
4) Candidates must attain a qualifying rating on each portion of this examination.
5) We reserve the right to make changes to the announced examination components.
6) Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.
BENEFITS
Medical – HMO & PPO Plans
Dental – HMO & PPO Plans
Vision or Vision Reimbursement
Basic Life Insurance
Supplemental Life Insurance (with optional dependent coverage for eligible employees)
Accidental Death and Dismemberment Insurance
County Allowance Credit
Flexible Spending Accounts – Health FSA, Dependent Care and Adoption Assistance
Short‑Term Disability Insurance
Long‑Term Disability Insurance
Voluntary Benefits – Accident Insurance, Critical Illness, Long‑Term Care, Hospital Indemnity and Legal Services
Employee Assistance Program
Retirement Plan – Defined Benefit Pension Plan
Deferred Compensation Plan – 457 Plan or Roth Plan
12 paid holidays, floating holidays, vacation and sick leave accrual, vacation purchase program, catastrophic sick leave, pet insurance, commuter benefits program, guaranteed ride home, employee wellness program, employee discount program, child care resources
EQUAL EMPLOYMENT OPPORTUNITY Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of: race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.
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Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the Application or Supplemental Questionnaire will result in disqualification. Applications and Supplemental Questionnaires will only be accepted online.
Qualified bilingual persons who speak English and are also fluent in: Spanish, Chinese, Vietnamese, Cambodian, Laotian, Korean, Mien, Tagalog, Amharic, Farsi, Dari, Tigrigna, Russian, Romanian or Sign Languages are especially encouraged to apply. There is an additional biweekly compensation for persons in positions designated bilingual. Qualified candidates may be tested to demonstrate language proficiency.
DESCRIPTION THE COUNTY Alameda County, located on the east side of San Francisco Bay, is California's seventh-largest county. The County employs 9,700 full-time employees and operates on an annual budget of $3.4 billion. Oakland, the County seat, is California's eighth-largest city. One and a half million people call Alameda County home and live in a variety of incorporated cities, unincorporated communities, and rural areas. As a major urban county, Alameda provides a full range of services to its citizens. The County is a blend of culturally and ethnically diverse communities, and its mixture of cosmopolitan and suburban areas provides the perfect environment for families and their active lifestyles. The County offers extensive cultural resources, countless recreational opportunities, and an array of fine public and private colleges and universities.
ALAMEDA COUNTY HEALTH Alameda County Health is the local government agency that promotes and protects the health and well‑being of all who live, work, learn, and play in Alameda County. We coordinate services and cultivate partnerships with community organizations and providers to help ensure access, organize, and deliver health care and services to people with Medi‑Cal and without insurance, support resilient communities, and improve health for all. We focus on health equity by developing programs and systemic solutions that reduce disparities for the people and communities we serve.
Alameda County Health’s departments and programs focus on services and support that provide care for the whole person.
The Behavioral Health Department provides mental health and substance use services for people with Medi‑Cal and without insurance and supports people along their path to wellness, recovery, and resilience.
The Environmental Health Department works to keep our air, water, and food safe; it regulates, protects, and promotes the health of everyone in Alameda County by enforcing environmental health codes to reduce exposure to toxins and diseases.
The Public Health Department focuses on community and population‑level health, preventing and addressing root causes of health inequity across a range of communicable and chronic diseases.
Alameda County Health also provides services through Housing and Homelessness Services, Emergency Medical Services Agency, HealthPAC, and Healthy Schools and Communities.
BEHAVIORAL HEALTH DEPARTMENT As part of Alameda County Health, the Behavioral Health Department supports people with Medi‑Cal and without insurance living with serious mental illness and substance use conditions along their path toward wellness, recovery, and resiliency. We provide services through a network of contracted mental health and substance use providers and administer the State’s resources and training for behavioral health providers, case managers, and other healthcare professionals. We advocate for our patients and families and create space for personal engagement in their care.
We are outpatient specialists for mental health services for older adults and youth, substance use providers and treatment program specialists, advocates for quality improvement and patients’ rights, and psychiatric and integrated health care providers.
For more information about the Behavioral Health Department, please visit
www.acbhcs.org .
THE POSITION This classification specification describes the journey‑level classification in the Behavioral Health Crisis Intervention Specialist flexibly staffed series. Incumbents of this classification under direction, provide community‑based crisis intervention services for children and adult populations with mental health and/or substance abuse diagnoses on mobile crisis and mobile evaluation teams which includes direct client contact in the community, partnering with law enforcement, crisis intervention, field clinical assessments, outreach services, and other related duties as assigned. Work is performed seven (7) days a week and assignment locations may vary in order to best serve the community.
This classification is part of a two‑level flexibly staffed class series located in the Behavioral Health Care Services’ Crisis Services Systems of Care, Behavioral Health Crisis Intervention Specialist II reports to a Behavioral Health Crisis Intervention Specialist Supervisor. Incumbents provide community‑based crisis prevention and early intervention services to clients and the community. A Behavioral Health Crisis Intervention Specialist II may provide direction to a Behavioral Health Crisis Intervention Specialist I, and oversight and training to graduate clinical interns.
This series is distinguished from the Behavioral Health Clinician series in that the Behavioral Health Clinician provides clinical and case management services to clients in a clinic setting, whereas the Behavioral Health Crisis Intervention Specialist work is solely field based responding to crisis calls to de‑escalate situations involving the most vulnerable populations in the community.
For more detailed information about the job classification, please visit: Behavioral Health Crisis Intervention Specialist II (#6513).
THE IDEAL CANDIDATE
Effectively partner with multidisciplinary teams; law enforcement, EMS, emergency rooms, other county service teams, Community Based Organization (CBO) partners, etc.
Work in the field 75 % or more of the time and effectively carry out duties at non‑traditional hours and in a variety of settings, climates, and weather.
Possess excellent time management skills: able to prioritize and multi‑task.
Be technologically savvy: able to use iPads, smart phones, laptops, etc. in a field setting to complete required documentation and research client information; demonstrated competency in completing electronic health record keeping.
Provide crisis intervention services in the field to diverse communities and across the children transitional age youth, adults and older adults life span.
Have significant crisis de‑escalation skills and training.
Understand clinical scope of practice and when to consult.
Think analytically, quickly reach a disposition, and articulate the reason for any given intervention/disposition.
Share expertise and knowledge with colleagues demonstrated by active participation in meetings and occasionally providing trainings.
Effectively address conflict/disagreements/differences of opinions in a collaborative manner.
Remain calm in high intensity/high risk situations.
MINIMUM QUALIFICATIONS
Education:
Possession of a master’s degree from an accredited college or university in social work, marriage and family therapy, educational psychology, or a closely related field.
Experience:
Either: The equivalent of six (6) months full‑time experience in the class of Behavioral Health Crisis Intervention Specialist I in the Alameda County classified service. Or: The equivalent of six (6) months of full‑time post‑licensure experience as a behavioral health/mental health clinician providing community‑based clinical and/or crisis management services.
License/Certification:
Possession of a valid clinical license from the applicable licensing authority: California Board of Behavioral Sciences, California Board of Psychology, or California Board of Registered Nursing. Possession of a valid California Motor Vehicle Operator’s license.
Special Requirements:
In compliance with HIPAA, employees in this classification must possess a National Provider Identifier (NPI) number prior to their first day on the job. In compliance with Medicare regulations, eligible licensed clinicians must complete the Medicare Enrollment Process for Physicians and Non‑Physician Practitioners through CMS prior to their first day on the job. Active enrollment in Medicare is a condition of employment. Clinicians in this classification will also be required to complete “supervision training” to be eligible to provide supervision of trainees or interns. Clinicians who are required to render direct specialty mental health services must be enrolled in Provider Application and Validation for Enrollment (PAVE) web portal prior to commencing employment.
KNOWLEDGE AND SKILLS
Knowledge of:
Welfare and Institutions Code 5150 and 5585; crisis intervention techniques and theories; current theories, principles, and practices for services to clients with serious behavioral health care symptoms and diagnosis; psychological diagnostic methods and terminology; cultural and social factors affecting behavior patterns; wellness, recovery, and resiliency‑oriented strategies and supports; dual recovery/co‑occurring disorder treatment, screening, and assessment tools; community needs, resources, and organizations related to behavioral health care; clinical standards of practice and licensure requirements; principles and practices of direct client service delivery; principles of social needs, problems, attitudes, and behavioral patterns; applicable federal, state, and local laws, rules, and regulations; office administrative practices and procedures, including records management and the operation of standard office equipment; computer applications related to the work.
Ability to:
Work primarily in the field; perform crisis intervention and individual counseling; work collaboratively with multi‑disciplinary teams, community resources, and organizations; organize and prioritize work and meet critical deadlines; interpret, explain, and apply regulations, policies, and procedures; communicate clearly and effectively, both orally and in writing; analyze, evaluate, and make sound decisions; prepare clear, accurate, and effective reports, correspondence, and other written materials; establish and maintain effective working relationships; work with a diverse population.
EXAMINATION COMPONENTS
1) A review of candidates’ applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the classification will move on to the next step in the examination process.
2) A review of candidates’ Supplemental Questionnaires to select the best qualified applicants. Those candidates selected as best qualified will move on to the next step in the examination process.
3) An oral interview examination which will be weighted as 100% of the candidate’s final examination score. The oral interview examination may contain situational exercises.
4) Candidates must attain a qualifying rating on each portion of this examination.
5) We reserve the right to make changes to the announced examination components.
6) Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.
BENEFITS
Medical – HMO & PPO Plans
Dental – HMO & PPO Plans
Vision or Vision Reimbursement
Basic Life Insurance
Supplemental Life Insurance (with optional dependent coverage for eligible employees)
Accidental Death and Dismemberment Insurance
County Allowance Credit
Flexible Spending Accounts – Health FSA, Dependent Care and Adoption Assistance
Short‑Term Disability Insurance
Long‑Term Disability Insurance
Voluntary Benefits – Accident Insurance, Critical Illness, Long‑Term Care, Hospital Indemnity and Legal Services
Employee Assistance Program
Retirement Plan – Defined Benefit Pension Plan
Deferred Compensation Plan – 457 Plan or Roth Plan
12 paid holidays, floating holidays, vacation and sick leave accrual, vacation purchase program, catastrophic sick leave, pet insurance, commuter benefits program, guaranteed ride home, employee wellness program, employee discount program, child care resources
EQUAL EMPLOYMENT OPPORTUNITY Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of: race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.
#J-18808-Ljbffr