TELUS Digital
Overview
Join to apply for the
Manager, Delivery - Digital Marketing
role at
TELUS Digital . Who We Are
Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. Location & Flexibility
Our
Manager, Delivery - Digital Marketing
is an integral part of our
Marketing Services
team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity (Tuesdays, Wednesdays*, Thursdays). This role can be located in
Boston, MA ,
Columbus, OH ,
Charlottesville, VA , or
Durham, NC .
Responsibilities
Lead cross-functional teams across engineering, design, strategy, and digital marketing to deliver digital experiences that meet client objectives. Apply and coach teams on iteration-based SDLC methodologies while collaborating with client stakeholders to ensure project success. Proactively identify and mitigate delivery risks, leading remediation efforts to reduce dependencies and resolve blockers. Manage ambiguous scope while maintaining alignment on requirements with business and user needs. Create a collaborative, psychologically safe team environment that encourages equal participation and diverse perspectives. Track budget burn rates and forecast staffing needs while identifying growth opportunities through understanding client business needs. Drive account growth through strategic stakeholder relationship development and proactive identification of expansion opportunities. Participate in quarterly strategic account planning cadence, contributing insights to drive account growth and client satisfaction. Contribute to broader discipline initiatives, such as mentorship, onboarding, interviewing, or process improvements. Qualifications
7+ years of software development and technology consulting experience, with proven success in project/program leadership roles. Demonstrated experience leading large-scale digital programs from discovery through deployment with distributed teams. Experience applying Agile, Scrum, SAFe, Kanban, and adapting to different delivery environments. Skilled in facilitating working sessions with client stakeholders and internal teams, driving collaboration and innovation. Experience in proactive risk management, scope negotiation, and creating psychologically safe team environments. Experience leveraging and coaching AI-driven workflows and AI-assisted development tools. Experience delivering AI-based digital marketing solutions and articulating technical and business value to stakeholders. Excellent communication skills with the ability to tailor messaging to diverse audiences and deliver compelling presentations. Proven track record of building effective relationships and influencing client stakeholders through subject matter expertise and industry insights. Bonus Points
Experience with enterprise content management systems (e.g., AEM, Drupal, Sitecore, Contentful, Contentstack, Optimizely). Familiarity with marketing automation and customer engagement platforms (e.g., Adobe Journey Optimizer, Adobe Campaign, Marketo, Braze, Salesforce Marketing Cloud, Segment, Amplitude). Strong understanding of digital marketing principles, strategies, and tactics (A/B testing, personalization, SEO, analytics, email marketing). Relevant certifications: CSM, CSPO, PMP, SAFe Agilist, SAFe Program Consultant, etc. Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity. We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us. For more information on how we use your information, see our Privacy Policy. What We’ll Offer
In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits: Healthcare benefits - Medical, Vision, Dental (including option for 100% coverage of individual employee medical premiums) Life & Disability Insurance 401K matching Flexible paid time off & paid company holidays Parental Leave Employee Assistance Program (EAP) And more Compensation is based on factors including skill set, experience, and market dynamics; TELUS Digital conducts regular compensation audits. USA Pay Range $100,000 - $160,000 USD Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing Industries IT Services and IT Consulting
#J-18808-Ljbffr
Join to apply for the
Manager, Delivery - Digital Marketing
role at
TELUS Digital . Who We Are
Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. Location & Flexibility
Our
Manager, Delivery - Digital Marketing
is an integral part of our
Marketing Services
team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity (Tuesdays, Wednesdays*, Thursdays). This role can be located in
Boston, MA ,
Columbus, OH ,
Charlottesville, VA , or
Durham, NC .
Responsibilities
Lead cross-functional teams across engineering, design, strategy, and digital marketing to deliver digital experiences that meet client objectives. Apply and coach teams on iteration-based SDLC methodologies while collaborating with client stakeholders to ensure project success. Proactively identify and mitigate delivery risks, leading remediation efforts to reduce dependencies and resolve blockers. Manage ambiguous scope while maintaining alignment on requirements with business and user needs. Create a collaborative, psychologically safe team environment that encourages equal participation and diverse perspectives. Track budget burn rates and forecast staffing needs while identifying growth opportunities through understanding client business needs. Drive account growth through strategic stakeholder relationship development and proactive identification of expansion opportunities. Participate in quarterly strategic account planning cadence, contributing insights to drive account growth and client satisfaction. Contribute to broader discipline initiatives, such as mentorship, onboarding, interviewing, or process improvements. Qualifications
7+ years of software development and technology consulting experience, with proven success in project/program leadership roles. Demonstrated experience leading large-scale digital programs from discovery through deployment with distributed teams. Experience applying Agile, Scrum, SAFe, Kanban, and adapting to different delivery environments. Skilled in facilitating working sessions with client stakeholders and internal teams, driving collaboration and innovation. Experience in proactive risk management, scope negotiation, and creating psychologically safe team environments. Experience leveraging and coaching AI-driven workflows and AI-assisted development tools. Experience delivering AI-based digital marketing solutions and articulating technical and business value to stakeholders. Excellent communication skills with the ability to tailor messaging to diverse audiences and deliver compelling presentations. Proven track record of building effective relationships and influencing client stakeholders through subject matter expertise and industry insights. Bonus Points
Experience with enterprise content management systems (e.g., AEM, Drupal, Sitecore, Contentful, Contentstack, Optimizely). Familiarity with marketing automation and customer engagement platforms (e.g., Adobe Journey Optimizer, Adobe Campaign, Marketo, Braze, Salesforce Marketing Cloud, Segment, Amplitude). Strong understanding of digital marketing principles, strategies, and tactics (A/B testing, personalization, SEO, analytics, email marketing). Relevant certifications: CSM, CSPO, PMP, SAFe Agilist, SAFe Program Consultant, etc. Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity. We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us. For more information on how we use your information, see our Privacy Policy. What We’ll Offer
In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits: Healthcare benefits - Medical, Vision, Dental (including option for 100% coverage of individual employee medical premiums) Life & Disability Insurance 401K matching Flexible paid time off & paid company holidays Parental Leave Employee Assistance Program (EAP) And more Compensation is based on factors including skill set, experience, and market dynamics; TELUS Digital conducts regular compensation audits. USA Pay Range $100,000 - $160,000 USD Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing Industries IT Services and IT Consulting
#J-18808-Ljbffr