Beacon Software
Beacon Software is a permanent capital holding company which acquires and grows essential businesses. We are a profitable series B+ firm that combines great technologists, operators and M&A professionals to accelerate the scale of the ambition of the dozens of businesses we own and operate. We are supported by capital from tier‑1 venture capital, crossover, and endowment investors as well as the founders of the leading technology companies from the past decade.
We are growing our team in Toronto, San Francisco, and New York. Apply below.
The Role We’re looking for a GTM Operations Manager to ensure our sales and customer success infrastructure runs reliably across our growing portfolio of companies. You’ll be the “factory manager” who keeps our CRM specialists, CSM contractors, and offshore SDR teams executing at high velocity while building the data foundation that gives our leadership real‑time visibility into portfolio performance.
This role is critical infrastructure. You’ll unblock contractors, standardize systems, ensure data accuracy, and build the operational backbone that allows our GTM Engineer to focus on growth experiments while our portfolio companies focus on closing deals.
What You’ll Own Contractor & SDR Team Management : Direct oversight of CRM specialists, CSM contractors, and offshore SDR teams across 10+ portfolio companies. Conduct weekly syncs, track performance, set SDR targets, review outreach copy, optimize sequences, and ensure contractor utilization exceeds 85%. Drive SDR‑generated pipeline to contribute 30%+ of new ARR growth.
Data Infrastructure & Hygiene : Own the end-to-end data pipeline from lead capture through CRM and customer success tools to reporting. Ensure 95%+ data accuracy across all portfolio CRMs with proper field definitions and consistent pipeline stages. Build real‑time dashboards tracking conversion metrics, pipeline health, and customer success for both Beacon leadership and GMs.
Process & System Design : Build scalable workflows for lead routing, pipeline management, ticket escalation, and cross‑functional collaboration. Create systems that work repeatedly across portfolio companies. Onboard new acquisitions to standard GTM infrastructure within 90 days.
Vendor & Tool Management : Own relationships with HubSpot, Intercom, Apollo, Zendesk, and other critical GTM tools. Ensure proper implementation, utilization, and optimization across portfolio companies.
Training & Enablement : Work with leadership to train GMs and their teams on RevOps, Sales Ops, and Customer Success best practices. Create training materials and onboarding resources for new portfolio companies.
Who You Are
Operations Expert : You build systems that scale and create order out of chaos
Team Manager : You’ve successfully managed offshore teams or contractors and know how to drive results across distributed teams
Problem Solver : Contractors come to you with blockers and you clear the path forward
Data‑Obsessed : You ensure data accuracy because you know decisions are only as good as the data behind them
Enabler : You unblock others and multiply their effectiveness through great infrastructure
Requirements
4‑6+ years in Revenue Operations, Sales Operations, or GTM Operations roles
Expertise with CRM systems (HubSpot strongly preferred) including administration, data hygiene, and reporting
Proven track record building dashboards, reports, and data infrastructure for leadership visibility
Strong project management skills with the ability to juggle multiple portfolio companies simultaneously
Experience with customer success platforms (Intercom, Zendesk, etc.) and sales engagement tools (Apollo, Outreach, etc.)
Excellent communication skills for working with GMs, contractors, and leadership
Nice to Have
Technical background with ability to work with n8n, Zapier, or custom integrations
Familiarity with AI automation tools and workflow builders
Previous experience onboarding companies to standardized tech stacks
Background in data analytics or business intelligence
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We are growing our team in Toronto, San Francisco, and New York. Apply below.
The Role We’re looking for a GTM Operations Manager to ensure our sales and customer success infrastructure runs reliably across our growing portfolio of companies. You’ll be the “factory manager” who keeps our CRM specialists, CSM contractors, and offshore SDR teams executing at high velocity while building the data foundation that gives our leadership real‑time visibility into portfolio performance.
This role is critical infrastructure. You’ll unblock contractors, standardize systems, ensure data accuracy, and build the operational backbone that allows our GTM Engineer to focus on growth experiments while our portfolio companies focus on closing deals.
What You’ll Own Contractor & SDR Team Management : Direct oversight of CRM specialists, CSM contractors, and offshore SDR teams across 10+ portfolio companies. Conduct weekly syncs, track performance, set SDR targets, review outreach copy, optimize sequences, and ensure contractor utilization exceeds 85%. Drive SDR‑generated pipeline to contribute 30%+ of new ARR growth.
Data Infrastructure & Hygiene : Own the end-to-end data pipeline from lead capture through CRM and customer success tools to reporting. Ensure 95%+ data accuracy across all portfolio CRMs with proper field definitions and consistent pipeline stages. Build real‑time dashboards tracking conversion metrics, pipeline health, and customer success for both Beacon leadership and GMs.
Process & System Design : Build scalable workflows for lead routing, pipeline management, ticket escalation, and cross‑functional collaboration. Create systems that work repeatedly across portfolio companies. Onboard new acquisitions to standard GTM infrastructure within 90 days.
Vendor & Tool Management : Own relationships with HubSpot, Intercom, Apollo, Zendesk, and other critical GTM tools. Ensure proper implementation, utilization, and optimization across portfolio companies.
Training & Enablement : Work with leadership to train GMs and their teams on RevOps, Sales Ops, and Customer Success best practices. Create training materials and onboarding resources for new portfolio companies.
Who You Are
Operations Expert : You build systems that scale and create order out of chaos
Team Manager : You’ve successfully managed offshore teams or contractors and know how to drive results across distributed teams
Problem Solver : Contractors come to you with blockers and you clear the path forward
Data‑Obsessed : You ensure data accuracy because you know decisions are only as good as the data behind them
Enabler : You unblock others and multiply their effectiveness through great infrastructure
Requirements
4‑6+ years in Revenue Operations, Sales Operations, or GTM Operations roles
Expertise with CRM systems (HubSpot strongly preferred) including administration, data hygiene, and reporting
Proven track record building dashboards, reports, and data infrastructure for leadership visibility
Strong project management skills with the ability to juggle multiple portfolio companies simultaneously
Experience with customer success platforms (Intercom, Zendesk, etc.) and sales engagement tools (Apollo, Outreach, etc.)
Excellent communication skills for working with GMs, contractors, and leadership
Nice to Have
Technical background with ability to work with n8n, Zapier, or custom integrations
Familiarity with AI automation tools and workflow builders
Previous experience onboarding companies to standardized tech stacks
Background in data analytics or business intelligence
#J-18808-Ljbffr