IT Director, Applications & AI Ops

This is a pivotal leadership role that sits at the intersection of enterprise technology, global operations, and digital transformation. As the **Director of Applications & AI Ops**, you will be the strategic force behind the delivery, performance, and continuous innovation of our enterprise application ecosystem. You’ll oversee global teams, ensure seamless service delivery, and champion intelligent automation through AI and analytics.* Define and execute a comprehensive global strategy for enterprise application operations and delivery.* Lead day-to-day operations across platforms to ensure uptime, performance, and user satisfaction.* Oversee release management, change control, and incident response processes under ITIL/Agile principles.* Drive delivery of large-scale programs, including new implementations, upgrades, integrations, and cloud migrations.* Collaborate with architecture, engineering, and business stakeholders to shape solutions that drive business value.* Build and lead a high-performing global team across diverse geographies and time zones.* Manage global vendor relationships and offshore delivery centers with clear SLAs and KPIs.* Continuously explore and implement AI-driven insights, analytics, and automation to optimize delivery and support.* Drive financial stewardship across the function — accountable for budget planning, resource allocation, and vendor optimization to maximize ROI.* Develop and mentor emerging leaders, fostering a culture of innovation, accountability, and continuous improvement.* Establish governance frameworks to manage performance, innovation, and risk across the global application and AI ecosystem.* 15+ years in IT operations, application delivery, or service management, with global scope.* Demonstrated success leading global teams across time zones and cultures, including onshore/offshore models.* Experience with enterprise application platforms and ecosystem integrations.* Proficiency in Agile, DevOps, and ITIL frameworks.* Track record of driving operational transformation, including automation, analytics, and AI/ML integration.* Proven success managing large-scale budgets, optimizing vendor investments, and delivering measurable ROI on technology initiatives.* Experience with AI/ML technologies and cloud-based service models (e.g., SaaS, PaaS).* Experience managing enterprise vendors and partner ecosystems with accountability for SLAs and commercial governance.* Ability to present to and influence senior stakeholders with data-driven insights and operational storytelling.* Excellent communication, change management, and stakeholder engagement skills.* Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field* Medical, Dental, and Vision Insurance.* Telehealth coverage* Flexible work schedules and work from home opportunities* Development and career growth opportunities* Open Time Off in addition to 10 paid holidays* 401(k) matching program* Adoption Assistance* Fertility treatments### Join our Talent Community.Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase. #J-18808-Ljbffr