Sunrise Senior Living
Join to apply for the
Concierge
role at
Sunrise Senior Living .
Sunrise Senior Living provided pay range:
Your actual pay will be based on your skills and experience while you will discuss with a recruiter to learn more.
Base pay range $17.15/hr - $21.45/hr
When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. You will build meaningful relationships with residents, their families, and team members, experiencing joy in serving others and deep fulfillment in your work.
Job Overview The Concierge is often the initial contact and first impression that many people have of Sunrise Senior Living. The Concierge is responsible for greeting potential residents, families, and visitors, managing both external and internal calls, and taking and communicating messages. The Concierge provides an overview of community information to inquiries in support of the Director of Sales (DOS) and Executive Director (ED) and assists the Business Office Coordinator (BOC) / HR Designee in the community recruitment process, computer data entry, and other administrative duties.
Responsibilities & Qualifications Customer Service
Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer beverages, and ensure community safety protocols are in place.
Contact the DOS, ED, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal.
Greet potential candidates interested in learning more about Sunrise careers and job openings and direct them to apply online or capture candidate information into the ATS.
Answer incoming telephone calls and resident calls within two‑three rings with the appropriate greeting message and identification.
Take complete messages with pertinent information (name, number, message) and communicate them to the intended recipient.
Provide a community overview, determine who to forward the caller to, and notify the caller of the transfer.
Manage appointments for residents and family members such as hairdresser, transportation, etc.
Send get‑well cards to residents in the hospital.
Order memory flowers for any residents who have passed away.
Send sympathy cards to families and/or responsible parties as needed.
Sales and Marketing
Order flowers and name plates for new residents prior to move‑in.
Order guest meals for residents and families on the day of move‑in.
Create and maintain marketing and move‑in packet inventory as needed.
Support the DOS by taking and handling initial inquiry calls with potential families and residents and encouraging interest in Sunrise Senior Living.
Assist the DOS with CRM lead tracking database entry, if applicable.
Perform other administrative duties pertaining to the resident move‑in process.
Front Desk and Bistro Areas
Keep the desk and entry area neat and organized.
Check the Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available; maintain and clean the popcorn machine daily and restock as necessary.
Keep music playing throughout the day.
Ensure another team member covers the front desk when stepping away to complete above duties.
Risk Management
Partner with community team to ensure compliance with occupational health and safety requirements, promoting risk management programs and policies.
Practice safety procedures at all times including PPE, fire extinguishers, SDS, and lockout‑tagout procedures.
Maintain resident roster, team member roster, and current work schedules for emergency procedures.
Champion the Safe Leaving Program and Procedures.
Respond to emergencies as indicated in Sunrise’s policies and procedures.
Ensure all guests and residents sign in and out at all times.
Maintain a high‑risk elopement list with photographs at the front desk.
Maintain heightened awareness of resident entry and exit.
Administrative
Update resident phone list and roster daily, move‑in and move‑out register daily, and guest and sign‑in logs as necessary.
Prepare meal tickets for team members and families and tally meal count sheets for the Dining Service Coordinator.
Collect meal ticket money and process it in accordance with internal business control procedures.
Organize and distribute mail to residents, Executive Director, and Department Coordinators.
Collect and distribute resident and community newspapers.
Post and display the Daily Menu on the Menu Board.
Maintain resident forms for miscellaneous credits and complete as directed by the BOC and/or Business Manager/Controller.
Assist the BOC/HR Designee with the recruitment process by performing data entry tasks and other general administrative duties.
Monitor and order office supplies as needed.
Track and disperse team member paychecks.
Training and Contributing to Team Success
Participate actively as a team member and commit to team goals.
Demonstrate the Team Member Credo in daily interactions.
Serve residents and guests through the Principles of Service.
Contribute to engagement programs and processes, including survey participation and improvement workshops.
Attend regular meetings: Town Hall, Department Team Meetings, Crossover, etc.
Maintain compliance with required training and all training required by state/province or other regulatory authorities.
Perform other duties as assigned.
Core Competencies
Ability to handle multiple priorities.
Written and verbal communication skills.
Good organizational, time‑management, and follow‑through skills.
Accurate record‑keeping skills.
Good judgment, problem‑solving, and decision‑making skills.
Experience and Qualifications
High School degree/GED.
Proven customer service experience and skills.
Proficiency in Microsoft Office (Windows, Outlook, Excel) and Sunrise applications, with the ability to learn new applications.
Drivers who operate a Sunrise vehicle must sign the Driver job description and understand safety and regulatory compliance duties.
About Sunrise We celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. With support, benefits, and growth opportunities, we offer a career that positively shines with everything you need to reach your goals—at work and in life.
Benefits
Medical, Dental, Vision, Life, and Disability Plans
Retirement Savings Plans
Employee Assistant Program / Discount Program
Paid time off (PTO), sick time, and holiday pay
myFlexPay offered to get paid within hours of a shift
Tuition Reimbursement
Discretionary and/or non‑discretionary bonuses (eligible based on position, plan, and performance)
Some benefits have eligibility requirements.
Pre‑employment Requirements Sunrise considers the health and safety of its residents, family members, and team members to be a top priority. Employment is conditioned on completing and passing a drug test (excluding marijuana) and participating in required testing requirements (e.g., Tuberculosis Test, Physical Evaluation). Covid‑19 and Influenza vaccination is required only to the extent mandated by applicable laws and authorities.
Compensation Disclaimer Selected candidates will be offered competitive compensation based on geographic location of the community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
Referrals Referrals increase your chances of interviewing at Sunrise Senior Living by 2x.
#J-18808-Ljbffr
Concierge
role at
Sunrise Senior Living .
Sunrise Senior Living provided pay range:
Your actual pay will be based on your skills and experience while you will discuss with a recruiter to learn more.
Base pay range $17.15/hr - $21.45/hr
When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. You will build meaningful relationships with residents, their families, and team members, experiencing joy in serving others and deep fulfillment in your work.
Job Overview The Concierge is often the initial contact and first impression that many people have of Sunrise Senior Living. The Concierge is responsible for greeting potential residents, families, and visitors, managing both external and internal calls, and taking and communicating messages. The Concierge provides an overview of community information to inquiries in support of the Director of Sales (DOS) and Executive Director (ED) and assists the Business Office Coordinator (BOC) / HR Designee in the community recruitment process, computer data entry, and other administrative duties.
Responsibilities & Qualifications Customer Service
Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer beverages, and ensure community safety protocols are in place.
Contact the DOS, ED, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal.
Greet potential candidates interested in learning more about Sunrise careers and job openings and direct them to apply online or capture candidate information into the ATS.
Answer incoming telephone calls and resident calls within two‑three rings with the appropriate greeting message and identification.
Take complete messages with pertinent information (name, number, message) and communicate them to the intended recipient.
Provide a community overview, determine who to forward the caller to, and notify the caller of the transfer.
Manage appointments for residents and family members such as hairdresser, transportation, etc.
Send get‑well cards to residents in the hospital.
Order memory flowers for any residents who have passed away.
Send sympathy cards to families and/or responsible parties as needed.
Sales and Marketing
Order flowers and name plates for new residents prior to move‑in.
Order guest meals for residents and families on the day of move‑in.
Create and maintain marketing and move‑in packet inventory as needed.
Support the DOS by taking and handling initial inquiry calls with potential families and residents and encouraging interest in Sunrise Senior Living.
Assist the DOS with CRM lead tracking database entry, if applicable.
Perform other administrative duties pertaining to the resident move‑in process.
Front Desk and Bistro Areas
Keep the desk and entry area neat and organized.
Check the Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available; maintain and clean the popcorn machine daily and restock as necessary.
Keep music playing throughout the day.
Ensure another team member covers the front desk when stepping away to complete above duties.
Risk Management
Partner with community team to ensure compliance with occupational health and safety requirements, promoting risk management programs and policies.
Practice safety procedures at all times including PPE, fire extinguishers, SDS, and lockout‑tagout procedures.
Maintain resident roster, team member roster, and current work schedules for emergency procedures.
Champion the Safe Leaving Program and Procedures.
Respond to emergencies as indicated in Sunrise’s policies and procedures.
Ensure all guests and residents sign in and out at all times.
Maintain a high‑risk elopement list with photographs at the front desk.
Maintain heightened awareness of resident entry and exit.
Administrative
Update resident phone list and roster daily, move‑in and move‑out register daily, and guest and sign‑in logs as necessary.
Prepare meal tickets for team members and families and tally meal count sheets for the Dining Service Coordinator.
Collect meal ticket money and process it in accordance with internal business control procedures.
Organize and distribute mail to residents, Executive Director, and Department Coordinators.
Collect and distribute resident and community newspapers.
Post and display the Daily Menu on the Menu Board.
Maintain resident forms for miscellaneous credits and complete as directed by the BOC and/or Business Manager/Controller.
Assist the BOC/HR Designee with the recruitment process by performing data entry tasks and other general administrative duties.
Monitor and order office supplies as needed.
Track and disperse team member paychecks.
Training and Contributing to Team Success
Participate actively as a team member and commit to team goals.
Demonstrate the Team Member Credo in daily interactions.
Serve residents and guests through the Principles of Service.
Contribute to engagement programs and processes, including survey participation and improvement workshops.
Attend regular meetings: Town Hall, Department Team Meetings, Crossover, etc.
Maintain compliance with required training and all training required by state/province or other regulatory authorities.
Perform other duties as assigned.
Core Competencies
Ability to handle multiple priorities.
Written and verbal communication skills.
Good organizational, time‑management, and follow‑through skills.
Accurate record‑keeping skills.
Good judgment, problem‑solving, and decision‑making skills.
Experience and Qualifications
High School degree/GED.
Proven customer service experience and skills.
Proficiency in Microsoft Office (Windows, Outlook, Excel) and Sunrise applications, with the ability to learn new applications.
Drivers who operate a Sunrise vehicle must sign the Driver job description and understand safety and regulatory compliance duties.
About Sunrise We celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. With support, benefits, and growth opportunities, we offer a career that positively shines with everything you need to reach your goals—at work and in life.
Benefits
Medical, Dental, Vision, Life, and Disability Plans
Retirement Savings Plans
Employee Assistant Program / Discount Program
Paid time off (PTO), sick time, and holiday pay
myFlexPay offered to get paid within hours of a shift
Tuition Reimbursement
Discretionary and/or non‑discretionary bonuses (eligible based on position, plan, and performance)
Some benefits have eligibility requirements.
Pre‑employment Requirements Sunrise considers the health and safety of its residents, family members, and team members to be a top priority. Employment is conditioned on completing and passing a drug test (excluding marijuana) and participating in required testing requirements (e.g., Tuberculosis Test, Physical Evaluation). Covid‑19 and Influenza vaccination is required only to the extent mandated by applicable laws and authorities.
Compensation Disclaimer Selected candidates will be offered competitive compensation based on geographic location of the community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
Referrals Referrals increase your chances of interviewing at Sunrise Senior Living by 2x.
#J-18808-Ljbffr