Quilt LLC.
Quilt Software is looking for an experienced
Implementation Specialist
to join our growing customer success team! As an Implementation Specialist you will serve on a team of onboarding specialists and act as an internal advocate for our customers, ensuring a smooth launch of our point‑of‑sale system.
This role is based in our offices in Provo, UT; Riverside, CA; or Atlanta, GA.
Responsibilities
Serve as the primary point of contact for new customers assigned to you
Manage a rotating list of assigned customers through the setup process
Ensure the customer receives timely assistance with setup, needs analysis, installation, data import, and software training to get their POS system operational
Perform data imports using Excel and provided tools to prepare and import customer data files to the POS software
Basic remote hardware setup and configuration
Be a subject matter expert on the software you are assigned to implement
Fully train the customer on the software, ensuring their needs are met
Collect customer feedback and suggest areas of improvement, serving as the customer’s advocate
Collaborate with every department to ensure the task at hand is completed or delegated properly
Manage and update customer health metrics and information in Salesforce
Navigate customer needs with patience and empathy
Get customers live and operational in a timely manner to meet team objectives
Provide service our customers can brag about
Qualifications
BA or BS degree
1‑2 years of work experience in customer service, software implementation, or customer onboarding
Experience with Google Suite and Salesforce preferred but not required
Ability to manage multiple tasks
Proactive and innovative
Superb communication skills—written and verbal—with an understanding of situational best practices
Unmatched organizational skills
Positive attitude and empathetic
Benefits
Comprehensive benefits package including medical, dental, and vision coverage
401(k) Opportunity with Company Match
Opportunities for career growth and advancement within a rapidly growing company
Ongoing training and professional development initiatives
Fun and collaborative work environment with a focus on teamwork and innovation
Salary: $50‑60k per year, depending on experience. Location: On‑Site, Provo, UT; Riverside, CA or Atlanta, GA.
We are an equal opportunity employer. Qualified applicants will receive consideration regardless of age, disability, race, or color, and we do not discriminate against applicants on the basis of gender, national origin or age, protected veteran status, or any other characteristic protected by law.
Notice – Employment Scams Communication from our team regarding job opportunities will only be made by a Quilt Software employee with an @quiltsoftware.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers, or banking information. If you believe a scammer is contacting you, please mark the communication as "phishing" or "spam" and do not respond.
About Quilt Software Ever wondered how your favorite local shops compete with the big guys? That’s where we come in. We’re Quilt Software, providing Main Street's unsung heroes—from quirky cheese shops to family‑run jewelry stores— with the tools they need to compete. Last year, we helped 14,000+ shops make over $2 billion in sales with our family of industry‑specific software solutions.
If you get a kick out of supporting local businesses, love great software, and want to be part of a company that’s powering Main Street, we’d love to chat. Come join us in our quest to keep local retail not just alive, but thriving!
#J-18808-Ljbffr
Implementation Specialist
to join our growing customer success team! As an Implementation Specialist you will serve on a team of onboarding specialists and act as an internal advocate for our customers, ensuring a smooth launch of our point‑of‑sale system.
This role is based in our offices in Provo, UT; Riverside, CA; or Atlanta, GA.
Responsibilities
Serve as the primary point of contact for new customers assigned to you
Manage a rotating list of assigned customers through the setup process
Ensure the customer receives timely assistance with setup, needs analysis, installation, data import, and software training to get their POS system operational
Perform data imports using Excel and provided tools to prepare and import customer data files to the POS software
Basic remote hardware setup and configuration
Be a subject matter expert on the software you are assigned to implement
Fully train the customer on the software, ensuring their needs are met
Collect customer feedback and suggest areas of improvement, serving as the customer’s advocate
Collaborate with every department to ensure the task at hand is completed or delegated properly
Manage and update customer health metrics and information in Salesforce
Navigate customer needs with patience and empathy
Get customers live and operational in a timely manner to meet team objectives
Provide service our customers can brag about
Qualifications
BA or BS degree
1‑2 years of work experience in customer service, software implementation, or customer onboarding
Experience with Google Suite and Salesforce preferred but not required
Ability to manage multiple tasks
Proactive and innovative
Superb communication skills—written and verbal—with an understanding of situational best practices
Unmatched organizational skills
Positive attitude and empathetic
Benefits
Comprehensive benefits package including medical, dental, and vision coverage
401(k) Opportunity with Company Match
Opportunities for career growth and advancement within a rapidly growing company
Ongoing training and professional development initiatives
Fun and collaborative work environment with a focus on teamwork and innovation
Salary: $50‑60k per year, depending on experience. Location: On‑Site, Provo, UT; Riverside, CA or Atlanta, GA.
We are an equal opportunity employer. Qualified applicants will receive consideration regardless of age, disability, race, or color, and we do not discriminate against applicants on the basis of gender, national origin or age, protected veteran status, or any other characteristic protected by law.
Notice – Employment Scams Communication from our team regarding job opportunities will only be made by a Quilt Software employee with an @quiltsoftware.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers, or banking information. If you believe a scammer is contacting you, please mark the communication as "phishing" or "spam" and do not respond.
About Quilt Software Ever wondered how your favorite local shops compete with the big guys? That’s where we come in. We’re Quilt Software, providing Main Street's unsung heroes—from quirky cheese shops to family‑run jewelry stores— with the tools they need to compete. Last year, we helped 14,000+ shops make over $2 billion in sales with our family of industry‑specific software solutions.
If you get a kick out of supporting local businesses, love great software, and want to be part of a company that’s powering Main Street, we’d love to chat. Come join us in our quest to keep local retail not just alive, but thriving!
#J-18808-Ljbffr