Cortland
Resident Experience Manager-Cortland Altamonte Springs-Altamonte Springs, FL
Cortland, Florida, New York, United States
Resident Experience Manager – Cortland Altamonte Springs
Join to apply for the Resident Experience Manager role at Cortland. Cortland is a leading multifamily real‑estate investment, development, and management firm committed to delivering resident‑centric living experiences. We are looking for a dynamic leader to drive the resident experience for our multimillion‑dollar property in Altamonte Springs, FL. Role Overview
As Resident Experience Manager, you will lead all associates onsite in developing and implementing strategic resident services programs for a multimillion‑dollar, multifamily apartment community. Resident Ambassador
Go beyond expectations to create a relaxed, easy living experience that sets our community apart. Research new resident amenities, activities, and loyalty programs that add value and drive incremental revenue. Represent the Cortland brand by embodying our mission, vision, and values and infusing them into resident programs and relations. Manage resident communication initiatives, effectively sharing meaningful information with residents. Data Driver
Continuously monitor resident satisfaction levels to ensure we meet resident expectations. Update and monitor performance dashboards tracking renewal rates, resident satisfaction, move‑ins/move‑outs, traffic activity, closing ratios, application statuses, and other key community metrics. Research and establish programs for each phase of the resident lifecycle – from lease signing to renewal. Maintain a database of proven best practices for resident experience programs. Team Player
Guide your team in creating meaningful resident experience programs by developing tactical plans and evaluating community performance. Inspire community colleagues to continually strengthen resident event strategies. Partner with teams from other communities to deepen company‑wide resident relationships and achieve retention goals. Serve as a go‑to resource for community teams and portfolio leadership. Impact You Can Make
Your reputation as a hands‑on manager and decisive tactician grows daily, giving the Community Manager confidence to delegate during absences. Your team is the source of innovative ideas that spread to other communities in the region. Colleagues seek your advice on deploying project/program management technology to enhance operational performance. Qualifications
Bachelor’s degree in Business, Communications, Marketing, Management, or related field required. 3+ years of customer‑managing experience and/or customer loyalty program experience in hospitality, travel, or e‑commerce sectors. Strong background developing and implementing customer contact plans, customer research and segmentation initiatives, and email marketing campaigns (knowledge of marketing automation systems preferred). Demonstrated sales and customer‑service expertise. Exceptional written and verbal communication skills. About Cortland
Founded in 2005, Cortland is an international, vertically integrated multifamily real‑estate investment, development, and management firm with a resident‑centric approach. Recognized as one of the top 10 multifamily owners and operators in the U.S., we deliver value and innovation across our portfolio through in‑house design, construction, and operations. Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people. Cortland is an equal‑opportunity employer and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process or using our website, please email Careers@cortland.com. Cortland is a drug‑free workplace. Cortland participates in E‑Verify to verify the employment status of all persons hired in the United States.
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Join to apply for the Resident Experience Manager role at Cortland. Cortland is a leading multifamily real‑estate investment, development, and management firm committed to delivering resident‑centric living experiences. We are looking for a dynamic leader to drive the resident experience for our multimillion‑dollar property in Altamonte Springs, FL. Role Overview
As Resident Experience Manager, you will lead all associates onsite in developing and implementing strategic resident services programs for a multimillion‑dollar, multifamily apartment community. Resident Ambassador
Go beyond expectations to create a relaxed, easy living experience that sets our community apart. Research new resident amenities, activities, and loyalty programs that add value and drive incremental revenue. Represent the Cortland brand by embodying our mission, vision, and values and infusing them into resident programs and relations. Manage resident communication initiatives, effectively sharing meaningful information with residents. Data Driver
Continuously monitor resident satisfaction levels to ensure we meet resident expectations. Update and monitor performance dashboards tracking renewal rates, resident satisfaction, move‑ins/move‑outs, traffic activity, closing ratios, application statuses, and other key community metrics. Research and establish programs for each phase of the resident lifecycle – from lease signing to renewal. Maintain a database of proven best practices for resident experience programs. Team Player
Guide your team in creating meaningful resident experience programs by developing tactical plans and evaluating community performance. Inspire community colleagues to continually strengthen resident event strategies. Partner with teams from other communities to deepen company‑wide resident relationships and achieve retention goals. Serve as a go‑to resource for community teams and portfolio leadership. Impact You Can Make
Your reputation as a hands‑on manager and decisive tactician grows daily, giving the Community Manager confidence to delegate during absences. Your team is the source of innovative ideas that spread to other communities in the region. Colleagues seek your advice on deploying project/program management technology to enhance operational performance. Qualifications
Bachelor’s degree in Business, Communications, Marketing, Management, or related field required. 3+ years of customer‑managing experience and/or customer loyalty program experience in hospitality, travel, or e‑commerce sectors. Strong background developing and implementing customer contact plans, customer research and segmentation initiatives, and email marketing campaigns (knowledge of marketing automation systems preferred). Demonstrated sales and customer‑service expertise. Exceptional written and verbal communication skills. About Cortland
Founded in 2005, Cortland is an international, vertically integrated multifamily real‑estate investment, development, and management firm with a resident‑centric approach. Recognized as one of the top 10 multifamily owners and operators in the U.S., we deliver value and innovation across our portfolio through in‑house design, construction, and operations. Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people. Cortland is an equal‑opportunity employer and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process or using our website, please email Careers@cortland.com. Cortland is a drug‑free workplace. Cortland participates in E‑Verify to verify the employment status of all persons hired in the United States.
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