SSC Services For Education
DIVISION VICE PRESIDENT - OPERATIONS SUPPORT
SSC Services For Education, Charlotte, North Carolina, United States, 28245
DIVISION VICE PRESIDENT - OPERATIONS SUPPORT
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SSC Services for Education is a nationwide best-in-class facility service provider. As a member of Compass Group we create clean, safe, and distraction-free learning environments for students of all ages. With a focus on a people-first culture, growth opportunities, and supporting local communities we set the stage for a meaningful career in educational facilities nationwide.
Job Summary The Division Vice President – Operations Support plays a critical leadership role in supporting operational excellence across the division. This position leads a team of trained Operators across Facilities Services (POM, Custodial, and Grounds) and is responsible for driving strategic initiatives related to pricing, sales support, operational training, customer retention, and compliance.
As a trusted advisor to the Division President, the Vice President ensures that all support systems, training protocols, and service standards align with company best practices, client expectations, and regulatory requirements. This leader acts as a key partner in sales and retention efforts, working cross-functionally with regional and field leadership to support growth and long-term client satisfaction.
Responsibilities
Strategic Operations Support: Serve as liaison with Division President and SME teams to lead the implementation of best practices, systems, and standardized processes across all service lines.
Strategic Operations Support: Partner with SME teams to implement self-audit programs that ensure consistent operational excellence and accountability.
Strategic Operations Support: Support startup of new business, pricing strategies, proposal development, and presentations alongside the Sales team.
Strategic Operations Support: Serve as a subject matter expert in total facilities management and act as a strategic thought partner in key business decisions.
Strategic Operations Support: Develop and deploy operational support resources across the division to address specific client and site needs, including interim management coverage.
Strategic Operations Support: Collaborate with RVPs, RDOs, and Sales to align support with divisional goals and ensure consistent service delivery.
Sales and Retention Support: Lead or participate in surveys, cost modeling, and development of Statements of Work (SOW) for new and renewing business.
Sales and Retention Support: Ensure competitive, accurate pricing strategies are developed in collaboration with Sales and Legal.
Sales and Retention Support: Provide training and mentorship to sales managers on systems, costing, and value-based solutions to drive growth.
Sales and Retention Support: Monitor client satisfaction and account health through formal and informal feedback mechanisms; initiate corrective action when necessary.
Sales and Retention Support: Conduct regular analysis on service performance, using tools such as survey feedback and field QA reports.
Team Leadership & Development: Lead the Operations Support team to deliver high-impact services across multiple accounts and regions.
Team Leadership & Development: Assign and manage workload, approve time off, and ensure adequate support staffing.
Team Leadership & Development: Conduct performance management and employee development, fostering a high-performance, client-centric culture.
Team Leadership & Development: Champion internal training initiatives and continuous professional development for team members and field managers.
Vendor & Contract Management: Oversee relationships with external contractors and vendors to ensure high-quality, cost-effective services.
Vendor & Contract Management: Review and analyze bids, negotiate preferred pricing, and make recommendations to clients and internal stakeholders.
Vendor & Contract Management: Collaborate with architects, engineers, and material suppliers as needed to support operational excellence.
Compliance and Risk Management: Ensure compliance with local, state, and federal regulations in all operational areas.
Compliance and Risk Management: Promote a culture of safety and continuous improvement throughout the division.
Compliance and Risk Management: Stay abreast of industry trends, legal updates, and emerging technologies in facilities management.
Qualifications Education & Experience
Bachelor’s Degree in Business Administration, Facilities Management, or a related field preferred.
Minimum of 7 years in a regional leadership or higher-level operations role, with multi-site facilities management experience.
Alternatively, 15 years of progressive leadership experience at the director level or above in facilities or support services.
Experience in K-12, Higher Education, Healthcare, or Business & Industry environments strongly preferred.
Skills & Competencies: Proven leadership and team-building skills across geographically dispersed teams.
Skills & Competencies: Strong strategic planning, analytical, and problem-solving abilities.
Skills & Competencies: Excellent written and verbal communication skills, with the ability to present to executive stakeholders.
Skills & Competencies: High proficiency in Microsoft Office (Excel, Word, PowerPoint) and operational systems such as CMMS, custodial or grounds service platforms.
Skills & Competencies: Strong understanding of financial modeling, costing, and contract negotiation.
Other Requirements: Ability to travel as needed across the division (approx. 40–60%).
Other Requirements: Valid driver’s license and ability to operate a motor vehicle.
Other Requirements: Physical ability to participate in site audits and equipment training if needed.
Benefits: Medical/Dental/Vision Insurance
Benefits: 401K with Company Match
Benefits: Disability Insurance
Benefits: Life Insurance/AD
Benefits: Associate Shopping Program
Benefits: Health and Wellness Programs
Benefits: Discount Marketplace & Employee shopping program
Benefits: Identify Theft Protection
Benefits: Pet Insurance
Associates may be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Applications are accepted on an ongoing basis. SSC maintains a drug-free workplace. Compass Group is an equal opportunity employer. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Additional Details
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SSC Services for Education is a nationwide best-in-class facility service provider. As a member of Compass Group we create clean, safe, and distraction-free learning environments for students of all ages. With a focus on a people-first culture, growth opportunities, and supporting local communities we set the stage for a meaningful career in educational facilities nationwide.
Job Summary The Division Vice President – Operations Support plays a critical leadership role in supporting operational excellence across the division. This position leads a team of trained Operators across Facilities Services (POM, Custodial, and Grounds) and is responsible for driving strategic initiatives related to pricing, sales support, operational training, customer retention, and compliance.
As a trusted advisor to the Division President, the Vice President ensures that all support systems, training protocols, and service standards align with company best practices, client expectations, and regulatory requirements. This leader acts as a key partner in sales and retention efforts, working cross-functionally with regional and field leadership to support growth and long-term client satisfaction.
Responsibilities
Strategic Operations Support: Serve as liaison with Division President and SME teams to lead the implementation of best practices, systems, and standardized processes across all service lines.
Strategic Operations Support: Partner with SME teams to implement self-audit programs that ensure consistent operational excellence and accountability.
Strategic Operations Support: Support startup of new business, pricing strategies, proposal development, and presentations alongside the Sales team.
Strategic Operations Support: Serve as a subject matter expert in total facilities management and act as a strategic thought partner in key business decisions.
Strategic Operations Support: Develop and deploy operational support resources across the division to address specific client and site needs, including interim management coverage.
Strategic Operations Support: Collaborate with RVPs, RDOs, and Sales to align support with divisional goals and ensure consistent service delivery.
Sales and Retention Support: Lead or participate in surveys, cost modeling, and development of Statements of Work (SOW) for new and renewing business.
Sales and Retention Support: Ensure competitive, accurate pricing strategies are developed in collaboration with Sales and Legal.
Sales and Retention Support: Provide training and mentorship to sales managers on systems, costing, and value-based solutions to drive growth.
Sales and Retention Support: Monitor client satisfaction and account health through formal and informal feedback mechanisms; initiate corrective action when necessary.
Sales and Retention Support: Conduct regular analysis on service performance, using tools such as survey feedback and field QA reports.
Team Leadership & Development: Lead the Operations Support team to deliver high-impact services across multiple accounts and regions.
Team Leadership & Development: Assign and manage workload, approve time off, and ensure adequate support staffing.
Team Leadership & Development: Conduct performance management and employee development, fostering a high-performance, client-centric culture.
Team Leadership & Development: Champion internal training initiatives and continuous professional development for team members and field managers.
Vendor & Contract Management: Oversee relationships with external contractors and vendors to ensure high-quality, cost-effective services.
Vendor & Contract Management: Review and analyze bids, negotiate preferred pricing, and make recommendations to clients and internal stakeholders.
Vendor & Contract Management: Collaborate with architects, engineers, and material suppliers as needed to support operational excellence.
Compliance and Risk Management: Ensure compliance with local, state, and federal regulations in all operational areas.
Compliance and Risk Management: Promote a culture of safety and continuous improvement throughout the division.
Compliance and Risk Management: Stay abreast of industry trends, legal updates, and emerging technologies in facilities management.
Qualifications Education & Experience
Bachelor’s Degree in Business Administration, Facilities Management, or a related field preferred.
Minimum of 7 years in a regional leadership or higher-level operations role, with multi-site facilities management experience.
Alternatively, 15 years of progressive leadership experience at the director level or above in facilities or support services.
Experience in K-12, Higher Education, Healthcare, or Business & Industry environments strongly preferred.
Skills & Competencies: Proven leadership and team-building skills across geographically dispersed teams.
Skills & Competencies: Strong strategic planning, analytical, and problem-solving abilities.
Skills & Competencies: Excellent written and verbal communication skills, with the ability to present to executive stakeholders.
Skills & Competencies: High proficiency in Microsoft Office (Excel, Word, PowerPoint) and operational systems such as CMMS, custodial or grounds service platforms.
Skills & Competencies: Strong understanding of financial modeling, costing, and contract negotiation.
Other Requirements: Ability to travel as needed across the division (approx. 40–60%).
Other Requirements: Valid driver’s license and ability to operate a motor vehicle.
Other Requirements: Physical ability to participate in site audits and equipment training if needed.
Benefits: Medical/Dental/Vision Insurance
Benefits: 401K with Company Match
Benefits: Disability Insurance
Benefits: Life Insurance/AD
Benefits: Associate Shopping Program
Benefits: Health and Wellness Programs
Benefits: Discount Marketplace & Employee shopping program
Benefits: Identify Theft Protection
Benefits: Pet Insurance
Associates may be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Applications are accepted on an ongoing basis. SSC maintains a drug-free workplace. Compass Group is an equal opportunity employer. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Additional Details
Referrals increase your chances of interviewing
Get notified about new Vice President Operations Support jobs in Charlotte, NC
End of description.
#J-18808-Ljbffr