The National Council of Young Men’s Christian Associations of the United States of America
Member Experience Representative I (Staten Island YMCA Counseling Service)
The National Council of Young Men’s Christian Associations of the United States of America, New York, New York, us, 10261
Salary: $17.17 - $19.00 Hourly
The YMCA of Greater New York is here for all New Yorkers — to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities. To help fulfill our mission, we cultivate a culture of learning, leading, and collaboration to enhance community impact. Through our talented staff and “LEAP” career framework (Leadership, Empowerment, Accountability, Personal Growth), we are committed to a people‑first approach that fosters trust, inclusion, growth, and development for all. The Staten Island YMCA Counseling Service is seeking a Member Experience Representative. Under the direct supervision of the Member Experience Director, the Member Experience Representative will provide a positive experience in person and by telephone to all constituents of the YMCA. They will provide a high‑quality member experience by building relationships in order to meet the needs of our constituents. In addition, the Member Experience Representative will efficiently and accurately process all transactions, including facility access, memberships, and program registrations. Benefits:
The YMCA of Greater New York offers a variety of benefits to its staff members, including retirement benefits, medical, paid time off, free YMCA membership, and more! Benefit eligibility is determined by an individual’s employment status (i.e., full‑time or part‑time), tenure, and/or the number of hours scheduled to work. Click here for more information. How to Apply:
If you would like to be a member of our dynamic team, please complete our online application and submit your résumé and a thoughtful cover letter that explains your interest in the role and our organization. High School diploma or equivalent required. Coursework toward a bachelor’s degree is preferred. Two (2) to three (3) years of customer service experience required. Strong interpersonal skills with the ability to quickly build rapport and credibility. Entrepreneurial spirit with the willingness to support team members by covering additional shifts at times. Ability to work in a fast‑paced environment and deal with pressure. Excellent customer service skills and solution‑oriented. Computer literate; knowledge of Microsoft Office.
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The YMCA of Greater New York is here for all New Yorkers — to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities. To help fulfill our mission, we cultivate a culture of learning, leading, and collaboration to enhance community impact. Through our talented staff and “LEAP” career framework (Leadership, Empowerment, Accountability, Personal Growth), we are committed to a people‑first approach that fosters trust, inclusion, growth, and development for all. The Staten Island YMCA Counseling Service is seeking a Member Experience Representative. Under the direct supervision of the Member Experience Director, the Member Experience Representative will provide a positive experience in person and by telephone to all constituents of the YMCA. They will provide a high‑quality member experience by building relationships in order to meet the needs of our constituents. In addition, the Member Experience Representative will efficiently and accurately process all transactions, including facility access, memberships, and program registrations. Benefits:
The YMCA of Greater New York offers a variety of benefits to its staff members, including retirement benefits, medical, paid time off, free YMCA membership, and more! Benefit eligibility is determined by an individual’s employment status (i.e., full‑time or part‑time), tenure, and/or the number of hours scheduled to work. Click here for more information. How to Apply:
If you would like to be a member of our dynamic team, please complete our online application and submit your résumé and a thoughtful cover letter that explains your interest in the role and our organization. High School diploma or equivalent required. Coursework toward a bachelor’s degree is preferred. Two (2) to three (3) years of customer service experience required. Strong interpersonal skills with the ability to quickly build rapport and credibility. Entrepreneurial spirit with the willingness to support team members by covering additional shifts at times. Ability to work in a fast‑paced environment and deal with pressure. Excellent customer service skills and solution‑oriented. Computer literate; knowledge of Microsoft Office.
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