Northeastern University
Assistant Director, Student Support & We Care
Northeastern University, Boston, Massachusetts, us, 02298
.**About the Opportunity****Summary**
He/She/They will be responsible for working with Dining Services and related student groups for the ongoing development and management of the Swipe 2 Care program. He/She/They will liaison with various offices and student groups based in Boston and throughout the global campus structure to support efforts surrounding basic need insecurities, including gathering, updating and maintaining accurate information on the department website and social media outlets.Additionally, this position requires significant interaction and collaboration with constituents such as Academic Advising, Disability Access Services, Housing and Residential Life, Northeastern University Police Department, Off Campus Engagement and Support, Network Housing and Relocation, Office of Global Services, Registrar, Student Financial Services, and University Health and Counseling Services.**Qualifications**Knowledge and skills typically acquired through completion of a Master's degree in Student Personnel or related field or,equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Minimum two years' experience in a College/University setting or related field.Customer Service Skills: Professionalism; diplomatic; reliable and consistent service; ability to assess problems and customer needs; Able to handle difficult customers and situations.Must demonstrate diplomacy and sensitivity in working with confidential matters. Sound judgement and analytical skills; attention to detail with a high degree of accuracy and follow through. conflict mediation skills; able to work as a part of a team;Strong Communication and Public Speaking Skills: Ability to communicate information to large groups of parents and students at Orientation and Admissions Open House presentations; listens well; good verbal and written skills, including the ability to proofread publications and other written materials. Some training and development experience preferredKnowledge of PCs, Word, Excel, Windows applications and website maintenance and development. Some experience with housing database systems required. Functional use of database applications preferred.
**Responsibilities Include:*** Case Management and Service Delivery: Advise to all learners across a large number of areas including but not limited to financial, academic, personal, registration and medical and behavioral health needs.* Trainings & Program Development: Assist in identifying new services and enhancing current programs, including developing and implementing We Care workshops for faculty, staff, and students.* Assessment, Data Tracking and Reporting: Provide ongoing monitoring of the assessment data to ensure collection of useful information, identification of best practices, and advancement of continuous improvements.**Position Type**Student Services**Additional Information**Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit
for more information.All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.**Compensation Grade/Pay Type:**107S**Expected Hiring Range:**$52,820.00 - $74,607.50*With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.*The mission of the We Care program is to support any learner who experience difficulty maintaining academic progress due to personal challenges or external obstacles. We Care provides assistance to learners by providing resources, referrals and guidance to help the learner overcome the difficult circumstances.He/she/they will be responsible for data analysis, reporting and documenting of We Care services including walk-in’s, phone calls, and emails to We Care. This role serves as the primary point of contact for efforts surrounding basic need insecurities, efforts around underrepresented populations and wellness initiatives for the department, including food and housing needs. This position carries significant responsibility because of the time sensitive information that must be accurately conveyed to all customers. This is a highly visible position requiring constant customer contact via telephone, e-mail and in-person visitors, and the ability to provide assistance to the point of problem resolution. Reporting to the Director of Student Support Services & We Care, this person will provide the necessary assistance related to student services concerns so that the need to refer the client to another staff person/department will be minimized.This role is an on-campus position. In the absence of the Director and Associate Director for Student Support, the Assistant Director will be expected to be available by phone after hours and available some nights and weekends as needed.Founded in 1898, Northeastern is a global research university and the recognized leader in experiential lifelong learning. Our approach of integrating real-world experience with education, research, and innovation empowers our students, faculty, alumni, and partners to create worldwide impact.Our global university system provides our community and academic, government, and industry partners with unique opportunities to think locally and act globally. The system—which includes 14 campuses across the U.S., U.K., and Canada, 300,000-plus alumni, and 3,000 partners worldwide—serves as a platform for scaling ideas, talent, and solutions.
The university’s residential campuses for undergraduate and graduate degrees are located in Boston, London, and Oakland, California. Our research and graduate campuses are in the Massachusetts communities of Burlington and Nahant; Arlington, Virginia; Charlotte, North Carolina; Miami; Portland, Maine; Seattle; Silicon Valley, California; Toronto; and Vancouver.Northeastern’s personalized, experiential undergraduate and graduate programs lead to degrees through the doctorate in 10 colleges and schools across our campuses. Learning emphasizes the intersection of data, technology, and human literacies, uniquely preparing graduates for careers of the future and lives of fulfillment and accomplishment.
Our research enterprise, with an R1 Carnegie classification, is solutions oriented and spans the world. Our faculty scholars and students work in teams that cross not just disciplines, but also sectors—aligned around solving today’s highly interconnected global challenges and focused on transformative impact for humankind. #J-18808-Ljbffr
He/She/They will be responsible for working with Dining Services and related student groups for the ongoing development and management of the Swipe 2 Care program. He/She/They will liaison with various offices and student groups based in Boston and throughout the global campus structure to support efforts surrounding basic need insecurities, including gathering, updating and maintaining accurate information on the department website and social media outlets.Additionally, this position requires significant interaction and collaboration with constituents such as Academic Advising, Disability Access Services, Housing and Residential Life, Northeastern University Police Department, Off Campus Engagement and Support, Network Housing and Relocation, Office of Global Services, Registrar, Student Financial Services, and University Health and Counseling Services.**Qualifications**Knowledge and skills typically acquired through completion of a Master's degree in Student Personnel or related field or,equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Minimum two years' experience in a College/University setting or related field.Customer Service Skills: Professionalism; diplomatic; reliable and consistent service; ability to assess problems and customer needs; Able to handle difficult customers and situations.Must demonstrate diplomacy and sensitivity in working with confidential matters. Sound judgement and analytical skills; attention to detail with a high degree of accuracy and follow through. conflict mediation skills; able to work as a part of a team;Strong Communication and Public Speaking Skills: Ability to communicate information to large groups of parents and students at Orientation and Admissions Open House presentations; listens well; good verbal and written skills, including the ability to proofread publications and other written materials. Some training and development experience preferredKnowledge of PCs, Word, Excel, Windows applications and website maintenance and development. Some experience with housing database systems required. Functional use of database applications preferred.
**Responsibilities Include:*** Case Management and Service Delivery: Advise to all learners across a large number of areas including but not limited to financial, academic, personal, registration and medical and behavioral health needs.* Trainings & Program Development: Assist in identifying new services and enhancing current programs, including developing and implementing We Care workshops for faculty, staff, and students.* Assessment, Data Tracking and Reporting: Provide ongoing monitoring of the assessment data to ensure collection of useful information, identification of best practices, and advancement of continuous improvements.**Position Type**Student Services**Additional Information**Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit
for more information.All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.**Compensation Grade/Pay Type:**107S**Expected Hiring Range:**$52,820.00 - $74,607.50*With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.*The mission of the We Care program is to support any learner who experience difficulty maintaining academic progress due to personal challenges or external obstacles. We Care provides assistance to learners by providing resources, referrals and guidance to help the learner overcome the difficult circumstances.He/she/they will be responsible for data analysis, reporting and documenting of We Care services including walk-in’s, phone calls, and emails to We Care. This role serves as the primary point of contact for efforts surrounding basic need insecurities, efforts around underrepresented populations and wellness initiatives for the department, including food and housing needs. This position carries significant responsibility because of the time sensitive information that must be accurately conveyed to all customers. This is a highly visible position requiring constant customer contact via telephone, e-mail and in-person visitors, and the ability to provide assistance to the point of problem resolution. Reporting to the Director of Student Support Services & We Care, this person will provide the necessary assistance related to student services concerns so that the need to refer the client to another staff person/department will be minimized.This role is an on-campus position. In the absence of the Director and Associate Director for Student Support, the Assistant Director will be expected to be available by phone after hours and available some nights and weekends as needed.Founded in 1898, Northeastern is a global research university and the recognized leader in experiential lifelong learning. Our approach of integrating real-world experience with education, research, and innovation empowers our students, faculty, alumni, and partners to create worldwide impact.Our global university system provides our community and academic, government, and industry partners with unique opportunities to think locally and act globally. The system—which includes 14 campuses across the U.S., U.K., and Canada, 300,000-plus alumni, and 3,000 partners worldwide—serves as a platform for scaling ideas, talent, and solutions.
The university’s residential campuses for undergraduate and graduate degrees are located in Boston, London, and Oakland, California. Our research and graduate campuses are in the Massachusetts communities of Burlington and Nahant; Arlington, Virginia; Charlotte, North Carolina; Miami; Portland, Maine; Seattle; Silicon Valley, California; Toronto; and Vancouver.Northeastern’s personalized, experiential undergraduate and graduate programs lead to degrees through the doctorate in 10 colleges and schools across our campuses. Learning emphasizes the intersection of data, technology, and human literacies, uniquely preparing graduates for careers of the future and lives of fulfillment and accomplishment.
Our research enterprise, with an R1 Carnegie classification, is solutions oriented and spans the world. Our faculty scholars and students work in teams that cross not just disciplines, but also sectors—aligned around solving today’s highly interconnected global challenges and focused on transformative impact for humankind. #J-18808-Ljbffr