Freshworks
Senior Director - People Data Science & Insights
Freshworks, San Mateo, Florida, United States, 32187
Senior Director - People Data Science & Insights
Freshworks is seeking a visionary Senior Director, People Data Science & Insights to lead our next phase of analytics transformation—moving beyond dashboards to deep, predictive, and actionable insights that shape workforce strategy and executive decision‑making.
This role sits at the intersection of data science, storytelling, and strategy—designed for a leader who can turn data into influence, analytics into foresight, and insights into measurable business outcomes.
You’ll be responsible for evolving our People Analytics organization from foundational reporting to advanced modeling, workforce intelligence, and AI‑powered insights that drive business and cultural impact globally.
Key Responsibilities Strategic Leadership
Define and execute the People Data Science & Insights strategy, establishing Freshworks as a benchmark for data‑driven HR decision‑making.
Partner with the CHRO, CEO, and executive team to translate workforce data into strategic insights that shape company performance, talent density, and culture.
Build a scalable operating model that connects data science, people analytics, and business outcomes across global teams.
Advanced Analytics & Data Science
Design and deploy advanced predictive and propensity models to forecast attrition, engagement, productivity, and workforce risk.
Apply AI/ML and data science techniques to optimize workforce planning, performance, and employee experience.
Partner with HR, Finance, and IT to ensure analytics initiatives are strategic, automated, and seamlessly integrated into enterprise systems.
Insight Storytelling & Visualization
Transform complex analytics into compelling data narratives that drive executive decisions and organizational action.
Build executive‑ready dashboards and visualizations using tools such as Tableau, Power BI, and Workday Prism.
Champion a culture of data storytelling within HR—helping leaders connect insights to outcomes.
Data Governance & Trust
Ensure accuracy, compliance, and integrity of employee data across global systems, aligning with GDPR, CCPA, and other regional regulations.
Drive shared definitions, unified metrics, and transparent governance to establish a single source of truth.
Strengthen data literacy across HR personas—from HRBPs to Operations—enabling true “insight to action.”
Leadership & Collaboration
Lead and mentor a high‑performing global team of data scientists, analysts, and people scientists.
Foster a culture of collaboration, innovation, and a growth mindset, encouraging experimentation and continuous learning.
Partner cross‑functionally with HR, Finance, and Product leaders to identify emerging analytics opportunities that accelerate strategic impact.
Qualifications
15+ years of progressive experience in People Analytics, Data Science, or Workforce Insights, including 5+ years in senior leadership.
Proven track record of driving executive decision‑making through data‑backed insights and influence.
Expertise in predictive modeling, segmentation, and propensity modeling within HR or workforce domains.
Strong experience with data visualization and storytelling for senior audiences.
Proficiency with AI/ML and analytics tools such as Python, R, SQL, Tableau, Power BI, Workday Prism, and Databricks.
Deep understanding of HR data architecture, governance, and compliance frameworks.
Excellent communicator and collaborator with a demonstrated ability to lead and mentor global teams.
Bachelor’s or Master’s degree in Data Science, Statistics, Industrial‑Organizational Psychology, or related field preferred.
Please note this is a hybrid role that requires an in‑office presence 3 days/week (Tuesday‑Thursday).
Additional Information The annual base salary range for this position is $244,000 — $350,750 USD.
Compensation is based on a variety of factors including but not limited to location, experience, job‑related skills, and level. Bonus/equity may be available.
Freshworks offers multiple options for dental, medical, vision, disability and life insurance. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
Fresh vision. Real impact. Come build it with us.
#J-18808-Ljbffr
This role sits at the intersection of data science, storytelling, and strategy—designed for a leader who can turn data into influence, analytics into foresight, and insights into measurable business outcomes.
You’ll be responsible for evolving our People Analytics organization from foundational reporting to advanced modeling, workforce intelligence, and AI‑powered insights that drive business and cultural impact globally.
Key Responsibilities Strategic Leadership
Define and execute the People Data Science & Insights strategy, establishing Freshworks as a benchmark for data‑driven HR decision‑making.
Partner with the CHRO, CEO, and executive team to translate workforce data into strategic insights that shape company performance, talent density, and culture.
Build a scalable operating model that connects data science, people analytics, and business outcomes across global teams.
Advanced Analytics & Data Science
Design and deploy advanced predictive and propensity models to forecast attrition, engagement, productivity, and workforce risk.
Apply AI/ML and data science techniques to optimize workforce planning, performance, and employee experience.
Partner with HR, Finance, and IT to ensure analytics initiatives are strategic, automated, and seamlessly integrated into enterprise systems.
Insight Storytelling & Visualization
Transform complex analytics into compelling data narratives that drive executive decisions and organizational action.
Build executive‑ready dashboards and visualizations using tools such as Tableau, Power BI, and Workday Prism.
Champion a culture of data storytelling within HR—helping leaders connect insights to outcomes.
Data Governance & Trust
Ensure accuracy, compliance, and integrity of employee data across global systems, aligning with GDPR, CCPA, and other regional regulations.
Drive shared definitions, unified metrics, and transparent governance to establish a single source of truth.
Strengthen data literacy across HR personas—from HRBPs to Operations—enabling true “insight to action.”
Leadership & Collaboration
Lead and mentor a high‑performing global team of data scientists, analysts, and people scientists.
Foster a culture of collaboration, innovation, and a growth mindset, encouraging experimentation and continuous learning.
Partner cross‑functionally with HR, Finance, and Product leaders to identify emerging analytics opportunities that accelerate strategic impact.
Qualifications
15+ years of progressive experience in People Analytics, Data Science, or Workforce Insights, including 5+ years in senior leadership.
Proven track record of driving executive decision‑making through data‑backed insights and influence.
Expertise in predictive modeling, segmentation, and propensity modeling within HR or workforce domains.
Strong experience with data visualization and storytelling for senior audiences.
Proficiency with AI/ML and analytics tools such as Python, R, SQL, Tableau, Power BI, Workday Prism, and Databricks.
Deep understanding of HR data architecture, governance, and compliance frameworks.
Excellent communicator and collaborator with a demonstrated ability to lead and mentor global teams.
Bachelor’s or Master’s degree in Data Science, Statistics, Industrial‑Organizational Psychology, or related field preferred.
Please note this is a hybrid role that requires an in‑office presence 3 days/week (Tuesday‑Thursday).
Additional Information The annual base salary range for this position is $244,000 — $350,750 USD.
Compensation is based on a variety of factors including but not limited to location, experience, job‑related skills, and level. Bonus/equity may be available.
Freshworks offers multiple options for dental, medical, vision, disability and life insurance. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
Fresh vision. Real impact. Come build it with us.
#J-18808-Ljbffr