Dexian DISYS
Overview
Job Title:
Applications Architect
(Must be ServiceNow Systems Administrator Certified) Job Location:
Tallahassee, FL (on-site) Job Type:
Permanent Job Duration:
Contract through June + extension Job details
Posted: 27 October 2025 Job Tasks and Activities
Product Development and Lifecycle Management Oversee ServiceNow product development from planning through implementation and post-deployment support. Manage product development timelines, feature delivery, and release schedules. Translate business requirements into actionable development and delivery plans. Monitor and report on product performance, risks, and readiness for release.
Cross-Functional Leadership
Lead and coordinate cross-functional teams, including technical staff, business stakeholders, and vendors. Facilitate collaboration between enterprise architecture, developers, and business owners. Motivate and manage team members to achieve project and product delivery objectives.
Application Governance & Oversight
Define, implement, and monitor application governance policies for ServiceNow modules and integrations. Ensure consistent standards across all ServiceNow applications, including development, testing, deployment, and retirement. Conduct regular reviews of configurations, workflows, and customizations to maintain compliance with standards. Collaborate with stakeholders to align business needs with governance policies.
ServiceNow Platform Management
Provide oversight for platform configuration, enhancement, and integration activities. Adhere to ServiceNow best practices, workflows, modules, and system integrations (including API integrations). Support prototyping, solution testing, and technical evaluations prior to production releases.
CMDB & Discovery Tool Oversight
Manage or coordinate CMDB structure, data quality, and governance processes. Oversee ServiceNow Discovery tool implementation, including automated asset discovery, data validation, and integration. Ensure accurate and reliable data collection for IT assets and configuration items.
Agile and Iterative Delivery
Support Agile, Scrum, or iterative delivery processes, including backlog grooming, sprint planning, and iterative development cycles. Coordinate development priorities with stakeholders and adjust delivery plans as needed.
Governance, Compliance, and Standards
Ensure compliance with government IT governance requirements, including Florida IT rules (60GG-1 through 5, F.A.C.). Align product development with enterprise architecture, accessibility, and security standards.
Stakeholder Communication and Collaboration
Communicate technical and functional information clearly to business owners, leadership, and technical teams. Present product functionality, performance metrics, delivery progress, and risk mitigation plans. Facilitate training and knowledge transfer for users impacted by ServiceNow changes.
Continuous Improvement and Quality Assurance
Recommend and implement process improvements to enhance product delivery and platform performance. Collect and integrate user feedback to support continuous improvement initiatives. Monitor quality of deliverables and ensure adherence to standards and best practices.
Documentation and Reporting
Maintain documentation of ServiceNow configuration, CMDB structures, and Discovery processes. Produce regular reports on project status, product readiness, and risk mitigation efforts. Document lessons learned and provide recommendations for future enhancements.
Customer-Facing and Training Support (Preferred)
Support internal business teams and end-users through training sessions, workshops, or onboarding related to new ServiceNow capabilities. Serve as a liaison to ensure users understand platform functionality and adopt new features effectively.
Other Duties
Follow all Department, ISP, and team-defined standards and procedures. Perform other related duties as required.
Required Experience
IT Product Development & Lifecycle Management Minimum 7 years in IT product development and experience managing timelines, release planning, feature delivery, and post-deployment support.
Cross-Functional Leadership
Minimum 5 years leading complex, multi-team product or technology solution delivery in high-tech or government environments.
ServiceNow Platform Expertise
Proven experience with ServiceNow development, implementation, and enhancement, including workflows, modules, and integrations.
CMDB & Discovery Tool Oversight
Experience managing CMDB structure, data quality, and governance; experience with ServiceNow Discovery tool implementation, data validation, and integration.
Stakeholder Communication & Collaboration
Strong ability to communicate complex technical information to business owners, leadership, and technical teams. Proficiency with collaborative tools such as SharePoint 365, Microsoft Project, and Azure DevOps.
Preferred Experience
Enterprise Architecture Alignment Familiarity with aligning ServiceNow products with enterprise architecture principles and standards.
Software Quality & Testing
Experience in prototyping, technical evaluation, solution testing, or validating releases for production readiness.
Process Improvement & Continuous Delivery
Experience integrating continuous improvement practices and user feedback into product enhancements.
Government or Large-Scale Project Exposure
Experience in government IT programs or large-scale enterprise projects with multi-vendor coordination.
Customer-Facing or Training Support
Experience supporting business teams, end users, or training related to ServiceNow platform changes.
Education/Certifications
Bachelor's Degree in Computer Science, Information Systems / MIS, Business Administration (IT focus), or Information Technology, or equivalent work experience Required Certification: ServiceNow System Administrator Certification
Preferred Certifications (optional):
Certified Implementation Specialist (CIS) - ServiceNow Project Management Professional (PMP) ITIL Foundation or Agile/Scrum certification
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Dexians brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. #J-18808-Ljbffr
Job Title:
Applications Architect
(Must be ServiceNow Systems Administrator Certified) Job Location:
Tallahassee, FL (on-site) Job Type:
Permanent Job Duration:
Contract through June + extension Job details
Posted: 27 October 2025 Job Tasks and Activities
Product Development and Lifecycle Management Oversee ServiceNow product development from planning through implementation and post-deployment support. Manage product development timelines, feature delivery, and release schedules. Translate business requirements into actionable development and delivery plans. Monitor and report on product performance, risks, and readiness for release.
Cross-Functional Leadership
Lead and coordinate cross-functional teams, including technical staff, business stakeholders, and vendors. Facilitate collaboration between enterprise architecture, developers, and business owners. Motivate and manage team members to achieve project and product delivery objectives.
Application Governance & Oversight
Define, implement, and monitor application governance policies for ServiceNow modules and integrations. Ensure consistent standards across all ServiceNow applications, including development, testing, deployment, and retirement. Conduct regular reviews of configurations, workflows, and customizations to maintain compliance with standards. Collaborate with stakeholders to align business needs with governance policies.
ServiceNow Platform Management
Provide oversight for platform configuration, enhancement, and integration activities. Adhere to ServiceNow best practices, workflows, modules, and system integrations (including API integrations). Support prototyping, solution testing, and technical evaluations prior to production releases.
CMDB & Discovery Tool Oversight
Manage or coordinate CMDB structure, data quality, and governance processes. Oversee ServiceNow Discovery tool implementation, including automated asset discovery, data validation, and integration. Ensure accurate and reliable data collection for IT assets and configuration items.
Agile and Iterative Delivery
Support Agile, Scrum, or iterative delivery processes, including backlog grooming, sprint planning, and iterative development cycles. Coordinate development priorities with stakeholders and adjust delivery plans as needed.
Governance, Compliance, and Standards
Ensure compliance with government IT governance requirements, including Florida IT rules (60GG-1 through 5, F.A.C.). Align product development with enterprise architecture, accessibility, and security standards.
Stakeholder Communication and Collaboration
Communicate technical and functional information clearly to business owners, leadership, and technical teams. Present product functionality, performance metrics, delivery progress, and risk mitigation plans. Facilitate training and knowledge transfer for users impacted by ServiceNow changes.
Continuous Improvement and Quality Assurance
Recommend and implement process improvements to enhance product delivery and platform performance. Collect and integrate user feedback to support continuous improvement initiatives. Monitor quality of deliverables and ensure adherence to standards and best practices.
Documentation and Reporting
Maintain documentation of ServiceNow configuration, CMDB structures, and Discovery processes. Produce regular reports on project status, product readiness, and risk mitigation efforts. Document lessons learned and provide recommendations for future enhancements.
Customer-Facing and Training Support (Preferred)
Support internal business teams and end-users through training sessions, workshops, or onboarding related to new ServiceNow capabilities. Serve as a liaison to ensure users understand platform functionality and adopt new features effectively.
Other Duties
Follow all Department, ISP, and team-defined standards and procedures. Perform other related duties as required.
Required Experience
IT Product Development & Lifecycle Management Minimum 7 years in IT product development and experience managing timelines, release planning, feature delivery, and post-deployment support.
Cross-Functional Leadership
Minimum 5 years leading complex, multi-team product or technology solution delivery in high-tech or government environments.
ServiceNow Platform Expertise
Proven experience with ServiceNow development, implementation, and enhancement, including workflows, modules, and integrations.
CMDB & Discovery Tool Oversight
Experience managing CMDB structure, data quality, and governance; experience with ServiceNow Discovery tool implementation, data validation, and integration.
Stakeholder Communication & Collaboration
Strong ability to communicate complex technical information to business owners, leadership, and technical teams. Proficiency with collaborative tools such as SharePoint 365, Microsoft Project, and Azure DevOps.
Preferred Experience
Enterprise Architecture Alignment Familiarity with aligning ServiceNow products with enterprise architecture principles and standards.
Software Quality & Testing
Experience in prototyping, technical evaluation, solution testing, or validating releases for production readiness.
Process Improvement & Continuous Delivery
Experience integrating continuous improvement practices and user feedback into product enhancements.
Government or Large-Scale Project Exposure
Experience in government IT programs or large-scale enterprise projects with multi-vendor coordination.
Customer-Facing or Training Support
Experience supporting business teams, end users, or training related to ServiceNow platform changes.
Education/Certifications
Bachelor's Degree in Computer Science, Information Systems / MIS, Business Administration (IT focus), or Information Technology, or equivalent work experience Required Certification: ServiceNow System Administrator Certification
Preferred Certifications (optional):
Certified Implementation Specialist (CIS) - ServiceNow Project Management Professional (PMP) ITIL Foundation or Agile/Scrum certification
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Dexians brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. #J-18808-Ljbffr