Taxbit
Overview
4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Company
Taxbit is creating an entirely new category to enable widespread compliant adoption of digital assets for the global economy. Taxbit’s SaaS platform streamlines and automates customers’ tax reporting and accounting activities for digital assets. Trusted by leading crypto, tech, and traditional enterprises, Big 4 accounting firms, and government agencies (including the IRS), Taxbit solves compliance challenges at scale amidst an evolving regulatory landscape. Taxbit is backed by leading Silicon Valley VCs with teams in New York City, San Francisco, Seattle, Salt Lake City, and Europe.
Role and Responsibilities Be a hands-on leader in the Customer Experience model from implementation to expansion and renewal to ongoing support; add sophistication and operational rigor to the existing function
Advocate for the success of your customers as the executive champion
Own and grow deep client relationships across a portfolio Taxbit’s largest accounts
Drive successful customer business outcomes (e.g. CSAT/NPS, renewals, cross-sell, up-sell)
Retain existing client revenue while working in partnership with our Account Executives to add revenue to the account base
Establish a strong governance structure for each of your team’s accounts, e.g. SteerCos, MBRs/QBRs, executive engagement
Define goals and metrics for your team to grow business through cross-selling and upsell opportunities
Develop proficiency as a technical thought leader helping to drive the strategy and execution for Taxbit’s Customer Experience, working with cross functional partners
Create and manage a feedback loop for your team to liaise with Taxbit’s Product and Engineering teams
Build processes for your teams that help to measure performance and ensure that the Customer Operations teams are able to drive business needs
Partner cross-functionally and globally with other Senior Leadership Team members to ensure Taxbit delivers a seamless customer experience; this includes partnering with Sales to ensure a smooth knowledge transfer and relationship post-sale
Work with post-sales teams like Account Managers and SMEs to ensure flawless service delivery
Support teams through any escalations or customer issues that may arise for both pre-sales and post-sales
Be the executive sponsor of driving customer centricity broadly across Taxbit
Professional Qualifications 10-15 years of people management experience in account management, implementation, customer success, solutions architecture, or sales engineering
Experience working with Enterprise SaaS platforms
Previous Technical Sales experience in a SaaS organization
Background and expertise in financial services, crypto and/or tax and accounting preferred
Personal Characteristics Hands-on, values-driven leader
Highly collaborative across departments and geographies
Proactive communicator
Compensation & Benefits
The base salary range for this role is $150,000 - $225,000. Certain roles may be eligible for incentive compensation, equity, and benefits. Actual compensation will vary depending on various job-related factors, including location, experience, level, and job qualifications.
Competitive cash compensation (based on experience)
Equity (RSUs)
Competitive benefits package
A modern 401(k) plan that includes access to crypto, financial wellness benefits, low fees and more
Hybrid working model: 3 days in-office, 2 days WFH/flexible
Monday team lunches, snacks and drinks
Discretionary Time Off - rest, refuel, and recharge
Paid parental leave
Fertility Benefit
Autonomous work and flexibility in how work is performed
Disclaimers By submitting an application for this role, you certify that the information contained in the application is correct to the best of your knowledge. Falsifying information is grounds for refusing to hire or discharge if hired.
Employment with the Company is at will unless otherwise stated in a written agreement signed by the CEO. Either the Company or the employee can terminate the employment at any time and for any reason, with or without notice.
Notes : This description includes only content pertinent to the role and essential company information. Referrals increase your chances of interviewing at Taxbit.
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4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Company
Taxbit is creating an entirely new category to enable widespread compliant adoption of digital assets for the global economy. Taxbit’s SaaS platform streamlines and automates customers’ tax reporting and accounting activities for digital assets. Trusted by leading crypto, tech, and traditional enterprises, Big 4 accounting firms, and government agencies (including the IRS), Taxbit solves compliance challenges at scale amidst an evolving regulatory landscape. Taxbit is backed by leading Silicon Valley VCs with teams in New York City, San Francisco, Seattle, Salt Lake City, and Europe.
Role and Responsibilities Be a hands-on leader in the Customer Experience model from implementation to expansion and renewal to ongoing support; add sophistication and operational rigor to the existing function
Advocate for the success of your customers as the executive champion
Own and grow deep client relationships across a portfolio Taxbit’s largest accounts
Drive successful customer business outcomes (e.g. CSAT/NPS, renewals, cross-sell, up-sell)
Retain existing client revenue while working in partnership with our Account Executives to add revenue to the account base
Establish a strong governance structure for each of your team’s accounts, e.g. SteerCos, MBRs/QBRs, executive engagement
Define goals and metrics for your team to grow business through cross-selling and upsell opportunities
Develop proficiency as a technical thought leader helping to drive the strategy and execution for Taxbit’s Customer Experience, working with cross functional partners
Create and manage a feedback loop for your team to liaise with Taxbit’s Product and Engineering teams
Build processes for your teams that help to measure performance and ensure that the Customer Operations teams are able to drive business needs
Partner cross-functionally and globally with other Senior Leadership Team members to ensure Taxbit delivers a seamless customer experience; this includes partnering with Sales to ensure a smooth knowledge transfer and relationship post-sale
Work with post-sales teams like Account Managers and SMEs to ensure flawless service delivery
Support teams through any escalations or customer issues that may arise for both pre-sales and post-sales
Be the executive sponsor of driving customer centricity broadly across Taxbit
Professional Qualifications 10-15 years of people management experience in account management, implementation, customer success, solutions architecture, or sales engineering
Experience working with Enterprise SaaS platforms
Previous Technical Sales experience in a SaaS organization
Background and expertise in financial services, crypto and/or tax and accounting preferred
Personal Characteristics Hands-on, values-driven leader
Highly collaborative across departments and geographies
Proactive communicator
Compensation & Benefits
The base salary range for this role is $150,000 - $225,000. Certain roles may be eligible for incentive compensation, equity, and benefits. Actual compensation will vary depending on various job-related factors, including location, experience, level, and job qualifications.
Competitive cash compensation (based on experience)
Equity (RSUs)
Competitive benefits package
A modern 401(k) plan that includes access to crypto, financial wellness benefits, low fees and more
Hybrid working model: 3 days in-office, 2 days WFH/flexible
Monday team lunches, snacks and drinks
Discretionary Time Off - rest, refuel, and recharge
Paid parental leave
Fertility Benefit
Autonomous work and flexibility in how work is performed
Disclaimers By submitting an application for this role, you certify that the information contained in the application is correct to the best of your knowledge. Falsifying information is grounds for refusing to hire or discharge if hired.
Employment with the Company is at will unless otherwise stated in a written agreement signed by the CEO. Either the Company or the employee can terminate the employment at any time and for any reason, with or without notice.
Notes : This description includes only content pertinent to the role and essential company information. Referrals increase your chances of interviewing at Taxbit.
#J-18808-Ljbffr