CBRE
Account Director (Facilities Management) - Houston, TX
CBRE, Houston, Texas, United States, 77246
Account Director (Facilities Management) - Houston, TX
Join to apply for the
Account Director (Facilities Management) - Houston, TX
role at
CBRE .
Position located in Houston, TX. Global Workplace Solutions (GWS) Local is a hard services‑led, tailored facility management solution that delivers hard services and partners with best‑in‑class soft service providers to provide custom facility and project management solutions.
In addition to core facility and project management capabilities, our platform offers direct access to our Best‑in‑Class services, including ESG, Security Consulting, Workplace Strategy and Workplace Experience.
About The Role As a CBRE Account Director you will oversee a small to medium‑sized team responsible for delivering all client commitments. The role is part of the Operations Management function, coordinating staff functions and operations that support the organization’s goals and strategies.
What You’ll Do
Provide formal supervision to employees, monitor training and development, conduct performance evaluations and coaching, and oversee recruiting and hiring.
Coordinate and manage the team’s daily activities, establish work schedules, assign tasks and cross‑train staff.
Consult with sales professionals to define basic project requirements, investigate approaches and inform the organization of potential risks.
Assist in coordinating resources needed to service projects and build strategic operational plans.
Manage sales and relationships with small to medium‑sized clients, identify new sales opportunities and improve existing accounts.
Monitor service‑level performance to ensure client service levels are met and exceeded; present findings to senior management.
Prioritize open issues and tasks, working closely with internal and client cross‑functional teams; serve as the point of contact for key systems and processes for projects.
Manage client and project team expectations regarding scope of work and responsibilities, ensuring daily performance and ongoing delivery against contractual obligations.
Lead by example, model behaviors consistent with CBRE RISE values and influence parties to reach agreements.
Apply knowledge of own discipline and integrate with others to achieve team and departmental objectives.
Identify, troubleshoot and resolve day‑to‑day and moderately complex issues within existing systems and processes.
What You’ll Need
Bachelor’s Degree preferred with 3‑5 years of relevant experience, or a combination of experience and education.
Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising and rewarding performance and retention.
Ability to guide the exchange of sensitive and difficult information, convey performance expectations and handle problems.
Leadership skills to motivate the team and impact quality, efficiency and effectiveness of the job discipline and department.
In‑depth knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
Extensive organizational skills with a strong inquisitive mindset.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Why CBRE CBRE is a global leader in commercial real estate services and investment. We are dynamic problem‑solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on shared values—respect, integrity, service and excellence—and we value diverse perspectives, backgrounds and skill sets.
Equal Employment Opportunity CBRE provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, or any other basis protected by applicable law. CBRE also provides reasonable accommodations to applicants with disabilities.
Applicant AI Use Disclosure We value human interaction to understand each candidate’s unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions and ask candidates to disclose any use of AI in the application and interview process.
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Account Director (Facilities Management) - Houston, TX
role at
CBRE .
Position located in Houston, TX. Global Workplace Solutions (GWS) Local is a hard services‑led, tailored facility management solution that delivers hard services and partners with best‑in‑class soft service providers to provide custom facility and project management solutions.
In addition to core facility and project management capabilities, our platform offers direct access to our Best‑in‑Class services, including ESG, Security Consulting, Workplace Strategy and Workplace Experience.
About The Role As a CBRE Account Director you will oversee a small to medium‑sized team responsible for delivering all client commitments. The role is part of the Operations Management function, coordinating staff functions and operations that support the organization’s goals and strategies.
What You’ll Do
Provide formal supervision to employees, monitor training and development, conduct performance evaluations and coaching, and oversee recruiting and hiring.
Coordinate and manage the team’s daily activities, establish work schedules, assign tasks and cross‑train staff.
Consult with sales professionals to define basic project requirements, investigate approaches and inform the organization of potential risks.
Assist in coordinating resources needed to service projects and build strategic operational plans.
Manage sales and relationships with small to medium‑sized clients, identify new sales opportunities and improve existing accounts.
Monitor service‑level performance to ensure client service levels are met and exceeded; present findings to senior management.
Prioritize open issues and tasks, working closely with internal and client cross‑functional teams; serve as the point of contact for key systems and processes for projects.
Manage client and project team expectations regarding scope of work and responsibilities, ensuring daily performance and ongoing delivery against contractual obligations.
Lead by example, model behaviors consistent with CBRE RISE values and influence parties to reach agreements.
Apply knowledge of own discipline and integrate with others to achieve team and departmental objectives.
Identify, troubleshoot and resolve day‑to‑day and moderately complex issues within existing systems and processes.
What You’ll Need
Bachelor’s Degree preferred with 3‑5 years of relevant experience, or a combination of experience and education.
Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising and rewarding performance and retention.
Ability to guide the exchange of sensitive and difficult information, convey performance expectations and handle problems.
Leadership skills to motivate the team and impact quality, efficiency and effectiveness of the job discipline and department.
In‑depth knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
Extensive organizational skills with a strong inquisitive mindset.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Why CBRE CBRE is a global leader in commercial real estate services and investment. We are dynamic problem‑solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on shared values—respect, integrity, service and excellence—and we value diverse perspectives, backgrounds and skill sets.
Equal Employment Opportunity CBRE provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, or any other basis protected by applicable law. CBRE also provides reasonable accommodations to applicants with disabilities.
Applicant AI Use Disclosure We value human interaction to understand each candidate’s unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions and ask candidates to disclose any use of AI in the application and interview process.
#J-18808-Ljbffr