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Insight Global

Senior Desktop Support Technician

Insight Global, Boston, Massachusetts, us, 02298

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Insight Global is seeking a Senior Desktop Technician to work for a client out of the Boston area.

This role will be on site 5 days a week supporting the Boston location for in person support as well as supporting other offices within the region such as Hartford . You will be the sole onsite support technician supporting internal employees with various issues ranging from password resets, hardware support, O365 troubleshooting, VDI issues and some conference room set ups. This position is looking to start immediately for a 6-month contract to hire. It is vital that this person has strong communication skills, relationship building skills and time management skills. This position is looking to start ASAP, with interviews starting next week.

Base pay range $40.00/hr - $43.00/hr

Location: 1 International Place, Boston, MA 02110 - on site 5 days a week*

*This person will also be supporting Hartford location at times, so must be comfortable with travel - this is reimbursed*

Duration:

6-month contract to hire

Must haves

5 years of experience of on site IT support or desktop support role

5 years of experience with Tier 1 troubleshooting (Cisco or Webex, Teams, Zoom)

5 years of experience with any ticketing system (Client uses Sys-Aid) however - Remedy, Jira, ServiceNow are suitable alternatives

3-5 years of experience with deskside support (Hardware setup, conference room set up, monitor/desk set up)

Proficient in Microsoft Office

Strong time management skills and ability to function at a high level

Fantastic communication skills - Experience supporting leadership, VPS, or executive support

Plusses

Previous experience with any phone management systems

Active Directory

Day-to-day Insight Global is seeking a Senior Desktop Technician to work for a client out of the Boston area.

This role will be on site 5 days a week supporting the Boston location for in person support as well as supporting other offices within the region such as Hartford . You will be the sole onsite support technician supporting internal employees with various issues ranging from password resets, hardware support, O365 troubleshooting, VDI issues and some conference room set ups. This position is looking to start immediately for a 6-month contract to hire. It is vital that this person has strong communication skills, relationship building skills and time management skills. This position is looking to start ASAP, with interviews starting next week.

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