Habitat for Humanity International
Posting Description
The
Mortgage Manager ’s primary responsibility is to service all homeowner mortgage accounts to include processing payments, addressing delinquencies, setting up payment plans, and managing escrow accounts.
Responsibilities
Mortgage Servicing
Manages all mortgage accounts
Processes monthly payments
Collaborates with Chief Financial Officer on monthly reconciliations
Executes loss mitigation and foreclosure prevention policies with homeowners facing issues such as delinquency, refinancing, bankruptcy, and foreclosures
Monitors loss-mitigation payments to ensure terms are followed
Reports status of mortgages to internal and external stakeholders
Coordinates with Family Services Department to implement delinquency policies
Maintains confidentiality of records and borrower’s information
Administers mortgage escrow accounts. Ensures property taxes, HOA fees, homeowners’ insurance, forced placed insurance, escrow refunds, and escrow vendor payments are paid on time. Monitors escrow shortages, insurance claims, and performs escrow analysis on a regular basis
Initiates foreclosure proceedings with affiliate attorney (with the support of Director of Family Services)
Notifies affiliate attorney of bankruptcy filings
Reports homeowner payment history to Credit Reporting Bureau monthly
Demonstrates commitment and strict adherence to best ethical practices and laws such as, but not limited to Fair Housing Act, Equal Credit Opportunity Act, Fair Credit Reporting Act, Real Estate Settlement Procedures Act, Fair Debt Collection Practices Act
Maintains files in accordance with record retention policies such as: Mortgage Statements, Late fee letters
Administers FICS mortgage software environment and eStatus client portal
Coordinates software updates
Creates and maintains custom reports
Audit
Supports annual audits by preparing the following items:
Mortgage balance listing
Annual FICS reconciliation
Mortgage confirmation letters
Mortgage aging stats
Other data and information as requested by auditors
Training
Habitat for Humanity International Loan Origination
Tennessee Mortgage Loan Originator Training
Annual Credit Reporting Training
Minimum Qualifications
A commitment to Knoxville Habitat for Humanity’s vision of affordable housing for everyone
Ability to work in a team environment and creatively address challenges
Bachelor’s degree in accounting or finance or equivalent practical experience that provides candidate with requisite knowledge, skills, and abilities
Proficient with Microsoft Office
Excellent oral and written communication skills and the ability to communicate with people of diverse backgrounds
Ability to manage and prioritize multiple tasks
Ability to manage detailed information, records, and maintain confidentiality; must be able to meet the minimum requirements to maintain a Qualified Loan Originator certification
Preferred Qualifications
Proficient knowledge of FICS Loan Servicer system
Proficient with QuickBooks Enterprise
How to Apply Please submit your resume, cover letter, and portfolio/reel to our online portal. Resumes with cover letters will be accepted thru November 7th, 2025.
About Habitat for Humanity International (HFHI) is a nonprofit, ecumenical Christian housing ministry. The purpose and goal of Habitat for Humanity International is to eliminate poverty housing and homelessness from the world, and to make decent shelter a matter of conscience and action. Habitat invites people of all backgrounds, races and religions to build houses in partnership with families in need. HFHI has an Administrative Headquarters based in Atlanta, Georgia, an Operational Headquarters based in Americus, Georgia and Area Office bases of operations in Manila, Philippines for our Asia and the Pacific work, San Jose, Costa Rica for our Latin American and the Caribbean work, and Bratislava, Slovakia, for our Europe, the Middle East and Africa work.
HFHI is an equal opportunity employer and seeks to employ and assign the best qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law.
Function US Affiliate
Auto req ID 10597BR
Position Category Affiliate-Opportunity
Position Type Affiliate
Geographic Location North America
Location Knoxville, TN
Affiliate Name Mortgage Manager
#J-18808-Ljbffr
Mortgage Manager ’s primary responsibility is to service all homeowner mortgage accounts to include processing payments, addressing delinquencies, setting up payment plans, and managing escrow accounts.
Responsibilities
Mortgage Servicing
Manages all mortgage accounts
Processes monthly payments
Collaborates with Chief Financial Officer on monthly reconciliations
Executes loss mitigation and foreclosure prevention policies with homeowners facing issues such as delinquency, refinancing, bankruptcy, and foreclosures
Monitors loss-mitigation payments to ensure terms are followed
Reports status of mortgages to internal and external stakeholders
Coordinates with Family Services Department to implement delinquency policies
Maintains confidentiality of records and borrower’s information
Administers mortgage escrow accounts. Ensures property taxes, HOA fees, homeowners’ insurance, forced placed insurance, escrow refunds, and escrow vendor payments are paid on time. Monitors escrow shortages, insurance claims, and performs escrow analysis on a regular basis
Initiates foreclosure proceedings with affiliate attorney (with the support of Director of Family Services)
Notifies affiliate attorney of bankruptcy filings
Reports homeowner payment history to Credit Reporting Bureau monthly
Demonstrates commitment and strict adherence to best ethical practices and laws such as, but not limited to Fair Housing Act, Equal Credit Opportunity Act, Fair Credit Reporting Act, Real Estate Settlement Procedures Act, Fair Debt Collection Practices Act
Maintains files in accordance with record retention policies such as: Mortgage Statements, Late fee letters
Administers FICS mortgage software environment and eStatus client portal
Coordinates software updates
Creates and maintains custom reports
Audit
Supports annual audits by preparing the following items:
Mortgage balance listing
Annual FICS reconciliation
Mortgage confirmation letters
Mortgage aging stats
Other data and information as requested by auditors
Training
Habitat for Humanity International Loan Origination
Tennessee Mortgage Loan Originator Training
Annual Credit Reporting Training
Minimum Qualifications
A commitment to Knoxville Habitat for Humanity’s vision of affordable housing for everyone
Ability to work in a team environment and creatively address challenges
Bachelor’s degree in accounting or finance or equivalent practical experience that provides candidate with requisite knowledge, skills, and abilities
Proficient with Microsoft Office
Excellent oral and written communication skills and the ability to communicate with people of diverse backgrounds
Ability to manage and prioritize multiple tasks
Ability to manage detailed information, records, and maintain confidentiality; must be able to meet the minimum requirements to maintain a Qualified Loan Originator certification
Preferred Qualifications
Proficient knowledge of FICS Loan Servicer system
Proficient with QuickBooks Enterprise
How to Apply Please submit your resume, cover letter, and portfolio/reel to our online portal. Resumes with cover letters will be accepted thru November 7th, 2025.
About Habitat for Humanity International (HFHI) is a nonprofit, ecumenical Christian housing ministry. The purpose and goal of Habitat for Humanity International is to eliminate poverty housing and homelessness from the world, and to make decent shelter a matter of conscience and action. Habitat invites people of all backgrounds, races and religions to build houses in partnership with families in need. HFHI has an Administrative Headquarters based in Atlanta, Georgia, an Operational Headquarters based in Americus, Georgia and Area Office bases of operations in Manila, Philippines for our Asia and the Pacific work, San Jose, Costa Rica for our Latin American and the Caribbean work, and Bratislava, Slovakia, for our Europe, the Middle East and Africa work.
HFHI is an equal opportunity employer and seeks to employ and assign the best qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law.
Function US Affiliate
Auto req ID 10597BR
Position Category Affiliate-Opportunity
Position Type Affiliate
Geographic Location North America
Location Knoxville, TN
Affiliate Name Mortgage Manager
#J-18808-Ljbffr