Rakuten International
Job Description
Rakuten Group, Inc. (TSE: 4755) is a global technology company that empowers individuals, communities, businesses, and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has grown to offer services across e-commerce, fintech, digital content, and communications, operating in 30 countries and serving over 2 billion members worldwide.
Job Summary Rakuten Americas’ AI and Data Division (AIDD) Americas seeks an experienced Sr. Manager, Product – AI Experiences to drive AI‑powered product experiences across Rakuten International and to lead the continued development of the Rakuten Mobile AI Assistant. In this foundational role, you will accelerate AI adoption across search, recommendation, customer service, and engagement, shape roadmap for the AI Assistant, and collaborate with cross‑functional teams worldwide.
Key Responsibilities
Drive AI product initiatives across Rakuten International focusing on scalable impact in customer experience, search, recommendation, and customer service.
Lead product strategy and development for the Rakuten Mobile AI Assistant in partnership with Rakuten Mobile and marketing teams.
Translate business needs and user insights into clear product roadmaps, milestones, and delivery plans.
Make thoughtful trade‑offs between quality, speed, and scale, grounded in a deep understanding of AI technologies.
Partner with engineering, design, data science, and operations teams to deliver robust and user‑centric solutions.
Collaborate with cross‑functional stakeholders across multiple regions to ensure product alignment and adoption.
Track performance metrics, customer feedback, and experimentation results to drive continuous product improvement.
Hire, mentor, and lead a team of product managers and contributors, fostering a culture of collaboration, curiosity, and ownership.
Represent AIDD in product reviews, roadmap planning, and leadership forums across the Rakuten Group.
Qualifications
Proven track record of launching and managing AI‑powered products, particularly in search, recommendation, NLP, or conversational interfaces.
Proven ability to define and execute a compelling product vision and multi‑year strategy for AI‑powered products.
Deep understanding of AI/ML technologies (e.g., NLP, conversational AI, recommendation systems, search algorithms) and their practical application in product development.
Exceptional leadership skills with successful experience hiring, mentoring, and leading high‑performing product teams.
Strong technical acumen, enabling deep engagement and effective communication with engineering, data science, and AI research teams.
Excellent communication, stakeholder management, and cross‑functional alignment skills.
Strategic thinker who balances big‑picture vision with detailed execution and product delivery.
Experience operating effectively in fast‑paced, matrixed, and international environments.
Fluency in English required; proficiency in Japanese is a plus.
Minimum Requirements
Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred).
10+ years of progressive product management experience, including 3+ years in a managerial leadership role.
Experience in AI‑powered products and/or platforms.
Demonstrated success in leading teams toward high‑impact outcomes.
Experience working with or within Japanese organizations or teams preferred.
Agile Certified Product Manager and Product Owner (ACPMPO) certification preferred.
Compensation and Benefits USD $138,600.00 – $239,360.00 annually. Eligible for discretionary bonus, health, vision, dental insurance, 401(k) matching, PTO, volunteer time off, and other benefits.
Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
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Job Summary Rakuten Americas’ AI and Data Division (AIDD) Americas seeks an experienced Sr. Manager, Product – AI Experiences to drive AI‑powered product experiences across Rakuten International and to lead the continued development of the Rakuten Mobile AI Assistant. In this foundational role, you will accelerate AI adoption across search, recommendation, customer service, and engagement, shape roadmap for the AI Assistant, and collaborate with cross‑functional teams worldwide.
Key Responsibilities
Drive AI product initiatives across Rakuten International focusing on scalable impact in customer experience, search, recommendation, and customer service.
Lead product strategy and development for the Rakuten Mobile AI Assistant in partnership with Rakuten Mobile and marketing teams.
Translate business needs and user insights into clear product roadmaps, milestones, and delivery plans.
Make thoughtful trade‑offs between quality, speed, and scale, grounded in a deep understanding of AI technologies.
Partner with engineering, design, data science, and operations teams to deliver robust and user‑centric solutions.
Collaborate with cross‑functional stakeholders across multiple regions to ensure product alignment and adoption.
Track performance metrics, customer feedback, and experimentation results to drive continuous product improvement.
Hire, mentor, and lead a team of product managers and contributors, fostering a culture of collaboration, curiosity, and ownership.
Represent AIDD in product reviews, roadmap planning, and leadership forums across the Rakuten Group.
Qualifications
Proven track record of launching and managing AI‑powered products, particularly in search, recommendation, NLP, or conversational interfaces.
Proven ability to define and execute a compelling product vision and multi‑year strategy for AI‑powered products.
Deep understanding of AI/ML technologies (e.g., NLP, conversational AI, recommendation systems, search algorithms) and their practical application in product development.
Exceptional leadership skills with successful experience hiring, mentoring, and leading high‑performing product teams.
Strong technical acumen, enabling deep engagement and effective communication with engineering, data science, and AI research teams.
Excellent communication, stakeholder management, and cross‑functional alignment skills.
Strategic thinker who balances big‑picture vision with detailed execution and product delivery.
Experience operating effectively in fast‑paced, matrixed, and international environments.
Fluency in English required; proficiency in Japanese is a plus.
Minimum Requirements
Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred).
10+ years of progressive product management experience, including 3+ years in a managerial leadership role.
Experience in AI‑powered products and/or platforms.
Demonstrated success in leading teams toward high‑impact outcomes.
Experience working with or within Japanese organizations or teams preferred.
Agile Certified Product Manager and Product Owner (ACPMPO) certification preferred.
Compensation and Benefits USD $138,600.00 – $239,360.00 annually. Eligible for discretionary bonus, health, vision, dental insurance, 401(k) matching, PTO, volunteer time off, and other benefits.
Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
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