Intercom
Overview
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and transform their customer experiences. Fin can be combined with our Helpdesk to form the Intercom Customer Service Suite, which provides AI enhanced support for more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom pushes boundaries and delivers value through speed, intensity, and core values. Intercom has a hybrid working policy and expects employees to be in the office at least three days per week. What's the opportunity?
As a Senior Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization with exciting opportunities ahead. At Intercom, we strive to do sales differently by placing Intercom at the core of our customers' businesses and investing in the growth and development of each new hire. As a member of the Account Executive team, you join a community that values development and internal promotion, with opportunities for progression, creativity, and ownership. What will I be doing?
Evangelize our product by spearheading the growth and adoption of Intercom across our Mid-Market segment Manage the full sales cycle for Intercom’s Mid Market customers from prospecting to close through a consultative sales approach Provide timely and accurate forecasts and clear visibility on revenue performance Maintain up-to-date knowledge of our evolving products and processes Create demonstrations tailored to client needs Engage in team development and mentoring Represent the voice of the customer to cross-functional partners, including Marketing and Product Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team What skills do I need?
5+ years experience as an Account Executive 3+ years of SaaS experience selling similar products Strong sales instincts and track record hitting and exceeding quota Exceptional written and verbal communication Comfortable operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes Ability to close net new business in a competitive landscape Exhibits a growth mindset, intellectual curiosity, and ambition We are a well-treated bunch, with awesome benefits! Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Flexible paid time off policy Paid Parental Leave Program In-office bicycle storage Fun events for Intercomrades, friends, and family Intercom is committed to Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, disability, veteran or military status, genetic information, sexual orientation, gender identity, or any other legally recognized protected basis under federal, state, or local law.
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Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and transform their customer experiences. Fin can be combined with our Helpdesk to form the Intercom Customer Service Suite, which provides AI enhanced support for more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom pushes boundaries and delivers value through speed, intensity, and core values. Intercom has a hybrid working policy and expects employees to be in the office at least three days per week. What's the opportunity?
As a Senior Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization with exciting opportunities ahead. At Intercom, we strive to do sales differently by placing Intercom at the core of our customers' businesses and investing in the growth and development of each new hire. As a member of the Account Executive team, you join a community that values development and internal promotion, with opportunities for progression, creativity, and ownership. What will I be doing?
Evangelize our product by spearheading the growth and adoption of Intercom across our Mid-Market segment Manage the full sales cycle for Intercom’s Mid Market customers from prospecting to close through a consultative sales approach Provide timely and accurate forecasts and clear visibility on revenue performance Maintain up-to-date knowledge of our evolving products and processes Create demonstrations tailored to client needs Engage in team development and mentoring Represent the voice of the customer to cross-functional partners, including Marketing and Product Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team What skills do I need?
5+ years experience as an Account Executive 3+ years of SaaS experience selling similar products Strong sales instincts and track record hitting and exceeding quota Exceptional written and verbal communication Comfortable operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes Ability to close net new business in a competitive landscape Exhibits a growth mindset, intellectual curiosity, and ambition We are a well-treated bunch, with awesome benefits! Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Flexible paid time off policy Paid Parental Leave Program In-office bicycle storage Fun events for Intercomrades, friends, and family Intercom is committed to Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, disability, veteran or military status, genetic information, sexual orientation, gender identity, or any other legally recognized protected basis under federal, state, or local law.
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