ServiceNow
Overview
Lead Solution Architect at
ServiceNow . The role focuses on guiding clients and internal teams through complex technical transformations, owning the long-term architectural vision and adoption strategy, bridging pre-sales and post-sales to ensure seamless solution delivery and measurable business impact. Responsibilities
Act as a trusted advisor to executive stakeholders, building confidence and aligning technical vision with business objectives. Leverage deep industry knowledge to tailor innovative technical strategies and solution recommendations that address client-specific challenges. Bridge pre-sales and post-sales activities by tailoring architectures, leading proof of concepts (POCs), demos, and defining architectural roadmaps that ensure successful solution adoption and value realization. Deploy extensive platform and cross-workflow expertise to drive company-wide digital transformations. Help customers harness AI and platform capabilities to achieve measurable business outcomes. Translate complex business goals into actionable, scalable technical architectures with clearly defined ROI. Lead high-level discussions with C-level executives to align architectural decisions with broader transformation strategies. Collaborate with AI Solution Architects to support design, architecture, and POC development focused on enhancing the Account Executive (AE) experience, including skills and workflow optimization. What Sets This Role Apart
Unlike traditional Solution Consultants who focus primarily on pre-sales demos and solution validation, the Lead Solution Architect owns the long-term architecture and adoption strategy, ensuring end-to-end solution ownership and sustained client success. Qualifications
8+ years of experience in enterprise solution architecture, technical consulting, or pre/post-sales engineering roles. Proven track record of designing and implementing complex enterprise-grade solutions, preferably in cloud, SaaS, or AI-driven platforms. Experience engaging with executive-level stakeholders, including C-suite, on technology strategy and transformation initiatives. Industry-specific experience in verticals such as TMT, Banking, Retail, Transportation, Energy, and/or Health Insurance. Certifications in cloud platforms (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert, etc.). Familiarity with enterprise AI platforms or low-code/no-code solutions. Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Lead Solution Architect at
ServiceNow . The role focuses on guiding clients and internal teams through complex technical transformations, owning the long-term architectural vision and adoption strategy, bridging pre-sales and post-sales to ensure seamless solution delivery and measurable business impact. Responsibilities
Act as a trusted advisor to executive stakeholders, building confidence and aligning technical vision with business objectives. Leverage deep industry knowledge to tailor innovative technical strategies and solution recommendations that address client-specific challenges. Bridge pre-sales and post-sales activities by tailoring architectures, leading proof of concepts (POCs), demos, and defining architectural roadmaps that ensure successful solution adoption and value realization. Deploy extensive platform and cross-workflow expertise to drive company-wide digital transformations. Help customers harness AI and platform capabilities to achieve measurable business outcomes. Translate complex business goals into actionable, scalable technical architectures with clearly defined ROI. Lead high-level discussions with C-level executives to align architectural decisions with broader transformation strategies. Collaborate with AI Solution Architects to support design, architecture, and POC development focused on enhancing the Account Executive (AE) experience, including skills and workflow optimization. What Sets This Role Apart
Unlike traditional Solution Consultants who focus primarily on pre-sales demos and solution validation, the Lead Solution Architect owns the long-term architecture and adoption strategy, ensuring end-to-end solution ownership and sustained client success. Qualifications
8+ years of experience in enterprise solution architecture, technical consulting, or pre/post-sales engineering roles. Proven track record of designing and implementing complex enterprise-grade solutions, preferably in cloud, SaaS, or AI-driven platforms. Experience engaging with executive-level stakeholders, including C-suite, on technology strategy and transformation initiatives. Industry-specific experience in verticals such as TMT, Banking, Retail, Transportation, Energy, and/or Health Insurance. Certifications in cloud platforms (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert, etc.). Familiarity with enterprise AI platforms or low-code/no-code solutions. Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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