Hall's Culligan Water
Customer Service Representative
Hall's Culligan Water, San Diego, California, United States, 92189
Overview
Our opportunity: As the premium provider of drinking water and water treatment services for the greater part of a century, Hall’s Culligan continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service.
As a
Customer Service Representative (CSR) , you’ll play a vital role in ensuring our customers receive a positive customer experience. This role involves addressing inquiries, providing solutions, and maintaining a high level of customer satisfaction. The ideal candidate for this position will genuinely enjoy interacting with our customers, have an enhanced ability to resolve issues through strong product and service knowledge, and effectively manage their time.
Why you’ll love working here:
We offer a full-time, Monday-Friday work schedule.
The pay range for this position is $18-$20 per hour, depending on experience.
You’ll receive paid time off (PTO) at a generous accrual rate.
You’ll be eligible for a full benefits package, including a 401k with company match, following your introductory period.
We’re a stable and growing family-oriented company who regularly offers career advancement opportunities.
We believe in upskilling our employees and promoting from within.
You’ll have the opportunity to utilize Culligan equipment in your home free of charge!
What you’ll do
Customer service:
Respond promptly to customer inquiries via phone, text, and email with a focus on providing an outstanding customer experience.
Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information.
Handle both routine inquiries and complex issues with professionalism.
Product and service knowledge
Develop and maintain an understanding of our products and services to effectively assist customers and address their needs.
Offer product/service recommendations and educate customers.
Issue resolution
Identify, troubleshoot, and resolve customer problems effectively.
Collaborate with other departments to address customer concerns and provide solutions.
Time management
Efficiently manage and prioritize tasks to meet individual and team performance goals.
Meet deadlines and response times while maintaining quality in work and customer interactions.
Documentation and reporting
Accurately document customer interactions and transactions in customer service software.
Safety
Workspace must be kept clean, organized, and free of clutter and tripping hazards.
Must follow confidentiality protocols to keep customer information protected, and incident reporting procedures.
Where you’ll work Culligan CSRs spend all their time working in the dealership, more specifically in an office environment requiring regular use of computers and multi-line phones. This role may require some evenings and weekends as business needs require. You must be able to sit for extended periods of time.
Who should apply The personal attributes that will set you apart in our hiring process include empathy and resilience. CSRs must demonstrate understanding and compassion towards customer concerns while handling difficult situations constructively. They should be adaptable to new processes and procedures and maintain a positive attitude even when challenging situations arise. It is important to be comfortable multitasking to manage multiple tasks and customer interactions simultaneously. Technically, the ideal candidate will have demonstrated competency with computer and/or tablet use, above-average skills in computer applications, and the ability to learn and adapt to new technologies and software systems. A minimum typing speed of 40 wpm (including ten-key) by touch is expected. Strong communication skills, teamwork, and effective problem-solving abilities are valued.
Your qualifications
Previous experience in a customer service role preferred.
Must have 2+ years of experience in a call center environment.
Must have 2+ years of experience working with Microsoft Office products.
Experience in Collections is preferred.
Excellent verbal and written communication skills.
Excellent organization and multi-tasking skills.
Strong problem-solving abilities and attention to detail.
Ability to remain calm under pressure and handle challenging situations with professionalism.
#INDSJ
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Consumer Services
Get notified about new Customer Service Representative jobs in San Diego, CA.
#J-18808-Ljbffr
As a
Customer Service Representative (CSR) , you’ll play a vital role in ensuring our customers receive a positive customer experience. This role involves addressing inquiries, providing solutions, and maintaining a high level of customer satisfaction. The ideal candidate for this position will genuinely enjoy interacting with our customers, have an enhanced ability to resolve issues through strong product and service knowledge, and effectively manage their time.
Why you’ll love working here:
We offer a full-time, Monday-Friday work schedule.
The pay range for this position is $18-$20 per hour, depending on experience.
You’ll receive paid time off (PTO) at a generous accrual rate.
You’ll be eligible for a full benefits package, including a 401k with company match, following your introductory period.
We’re a stable and growing family-oriented company who regularly offers career advancement opportunities.
We believe in upskilling our employees and promoting from within.
You’ll have the opportunity to utilize Culligan equipment in your home free of charge!
What you’ll do
Customer service:
Respond promptly to customer inquiries via phone, text, and email with a focus on providing an outstanding customer experience.
Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information.
Handle both routine inquiries and complex issues with professionalism.
Product and service knowledge
Develop and maintain an understanding of our products and services to effectively assist customers and address their needs.
Offer product/service recommendations and educate customers.
Issue resolution
Identify, troubleshoot, and resolve customer problems effectively.
Collaborate with other departments to address customer concerns and provide solutions.
Time management
Efficiently manage and prioritize tasks to meet individual and team performance goals.
Meet deadlines and response times while maintaining quality in work and customer interactions.
Documentation and reporting
Accurately document customer interactions and transactions in customer service software.
Safety
Workspace must be kept clean, organized, and free of clutter and tripping hazards.
Must follow confidentiality protocols to keep customer information protected, and incident reporting procedures.
Where you’ll work Culligan CSRs spend all their time working in the dealership, more specifically in an office environment requiring regular use of computers and multi-line phones. This role may require some evenings and weekends as business needs require. You must be able to sit for extended periods of time.
Who should apply The personal attributes that will set you apart in our hiring process include empathy and resilience. CSRs must demonstrate understanding and compassion towards customer concerns while handling difficult situations constructively. They should be adaptable to new processes and procedures and maintain a positive attitude even when challenging situations arise. It is important to be comfortable multitasking to manage multiple tasks and customer interactions simultaneously. Technically, the ideal candidate will have demonstrated competency with computer and/or tablet use, above-average skills in computer applications, and the ability to learn and adapt to new technologies and software systems. A minimum typing speed of 40 wpm (including ten-key) by touch is expected. Strong communication skills, teamwork, and effective problem-solving abilities are valued.
Your qualifications
Previous experience in a customer service role preferred.
Must have 2+ years of experience in a call center environment.
Must have 2+ years of experience working with Microsoft Office products.
Experience in Collections is preferred.
Excellent verbal and written communication skills.
Excellent organization and multi-tasking skills.
Strong problem-solving abilities and attention to detail.
Ability to remain calm under pressure and handle challenging situations with professionalism.
#INDSJ
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Consumer Services
Get notified about new Customer Service Representative jobs in San Diego, CA.
#J-18808-Ljbffr