Carle Health
Overview
To facilitate the activities of the unit/facility through the effective performance of receptionist, transcriptionist, and clerical processes. Acts as the front door to the unit/facility, managing information, and connecting physicians, staff, patients, and visitors with appropriate resources. May also fill some duties of a Program Technician.
Qualifications Certification & Licensure Requirements
Must have control over personal use of all mood-altering chemicals and behaviors. Upon Hire
Use of usual and customary equipment used to perform essential functions of the position. Upon Hire
Work Experience: Office; Medical Terminology
Other Requirements
Basic reading, writing and oral skills Ability to respond appropriately to customer/co-worker. Interaction with a wide variety of people. Maintain confidential information. Ability to communicate only the facts to recipients or to decline to reveal information. Ability to project a professional, friendly, helpful demeanor. Basic computer knowledge: Uses word processing, spreadsheet, e‑mail application, and web browser. Comfortable within a Windows OS and learning new application. Basic Microsoft Word understanding
Responsibilities Acts as the front door and receptionist for the unit/facility, promoting positive relationships
Greets visitors, physicians, patients, and staff promptly in a courteous, friendly, and receptive manner
Ensures that safety and privacy of patients and staff are top priority by monitoring closed circuit television cameras and allowing only appropriate individuals access into the unit/facility
Demonstrates thorough knowledge of HIPAA through actions such as asking visitors to sign‑in, checking patient releases, etc.
Displays warmth, concern and respect for those seeking assistance
Answers telephone timely, professionally, identifying unit, name, and title
Establishes positive working relationships with other hospital departments and personnel
Knowledgeable and respectful of the roles other ancillary department personnel have in delivering patient care
Communication with others is professional and respectful
Alerts staff to walk‑in assessments in a discreet and expedient manner
Keeps reception area organized and neat
Prioritizes and accurately channels incoming and outgoing information
Utilizes Technology accurately and efficiently
Skillfully and professionally answers incoming calls, transferring, coordinating and conferencing callers accordingly
Uses overhead paging system for emergent and non‑emergent situations adhering to unit/facility policies
Enters and scans patient documents into EMR system
Prepares and enters survey and other assorted data into various spreadsheets for daily and monthly reports
Understands and is knowledgeable of computer downtime procedures
Enters, modifies, and corrects patient changes as appropriate
Prints/copies materials for office staff as requested
Proficiently operates and is able to troubleshoot fax machine and printer
Performs activities efficiently and accurately to facilitate quality patient care and to ensure a safe and efficiently operating unit
Accurately utilizes supply ordering, seeking to promote efficient and cost‑effective measures wherever possible
Responds appropriately to unit emergencies and alerts
File/scans reports from printer/fax
Maintains flexibility and is able to adapt to rapidly changing environment and work volume
Attends and participates in daily safety huddles
Attends and participates in unit committees, staff meetings
Submits work orders for repairs or cleaning of unit/facility as needed
Adheres to Infection Prevention & Safety policies
Performs extra duties as requested
About Us Find it here.
Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance – and opportunities meet flexibility. Find it all at Carle Health.
Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world’s first engineering‑based medical school, and Health Alliance™. We offer opportunities in several communities throughout central Illinois with potential for growth and life‑long careers at Carle Health.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E‑Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee’s Form I‑9 to confirm work authorization. For more information: human.resources@carle.com.
Compensation and Benefits The compensation range for this position is $15.91 per hour – $25.77 per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered to a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.
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Qualifications Certification & Licensure Requirements
Must have control over personal use of all mood-altering chemicals and behaviors. Upon Hire
Use of usual and customary equipment used to perform essential functions of the position. Upon Hire
Work Experience: Office; Medical Terminology
Other Requirements
Basic reading, writing and oral skills Ability to respond appropriately to customer/co-worker. Interaction with a wide variety of people. Maintain confidential information. Ability to communicate only the facts to recipients or to decline to reveal information. Ability to project a professional, friendly, helpful demeanor. Basic computer knowledge: Uses word processing, spreadsheet, e‑mail application, and web browser. Comfortable within a Windows OS and learning new application. Basic Microsoft Word understanding
Responsibilities Acts as the front door and receptionist for the unit/facility, promoting positive relationships
Greets visitors, physicians, patients, and staff promptly in a courteous, friendly, and receptive manner
Ensures that safety and privacy of patients and staff are top priority by monitoring closed circuit television cameras and allowing only appropriate individuals access into the unit/facility
Demonstrates thorough knowledge of HIPAA through actions such as asking visitors to sign‑in, checking patient releases, etc.
Displays warmth, concern and respect for those seeking assistance
Answers telephone timely, professionally, identifying unit, name, and title
Establishes positive working relationships with other hospital departments and personnel
Knowledgeable and respectful of the roles other ancillary department personnel have in delivering patient care
Communication with others is professional and respectful
Alerts staff to walk‑in assessments in a discreet and expedient manner
Keeps reception area organized and neat
Prioritizes and accurately channels incoming and outgoing information
Utilizes Technology accurately and efficiently
Skillfully and professionally answers incoming calls, transferring, coordinating and conferencing callers accordingly
Uses overhead paging system for emergent and non‑emergent situations adhering to unit/facility policies
Enters and scans patient documents into EMR system
Prepares and enters survey and other assorted data into various spreadsheets for daily and monthly reports
Understands and is knowledgeable of computer downtime procedures
Enters, modifies, and corrects patient changes as appropriate
Prints/copies materials for office staff as requested
Proficiently operates and is able to troubleshoot fax machine and printer
Performs activities efficiently and accurately to facilitate quality patient care and to ensure a safe and efficiently operating unit
Accurately utilizes supply ordering, seeking to promote efficient and cost‑effective measures wherever possible
Responds appropriately to unit emergencies and alerts
File/scans reports from printer/fax
Maintains flexibility and is able to adapt to rapidly changing environment and work volume
Attends and participates in daily safety huddles
Attends and participates in unit committees, staff meetings
Submits work orders for repairs or cleaning of unit/facility as needed
Adheres to Infection Prevention & Safety policies
Performs extra duties as requested
About Us Find it here.
Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance – and opportunities meet flexibility. Find it all at Carle Health.
Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world’s first engineering‑based medical school, and Health Alliance™. We offer opportunities in several communities throughout central Illinois with potential for growth and life‑long careers at Carle Health.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E‑Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee’s Form I‑9 to confirm work authorization. For more information: human.resources@carle.com.
Compensation and Benefits The compensation range for this position is $15.91 per hour – $25.77 per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered to a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.
#J-18808-Ljbffr