WesBanco Bank Inc.
Business Loan Resolution Specialist - Credit Resolution - Bowie, MD
WesBanco Bank Inc., Bowie, Maryland, United States, 20721
Business Loan Resolution Specialist - Credit Resolution
Position #: 61-8502
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Location: Bowie, Maryland, United States.
Location & Hours This position is hybrid. Employees work both remotely and in office on a formalized schedule. Consideration for location will be Bowie, MD.
Market: Mid‑Atlantic
Work Hours per Week: 40
Employment Type: Full‑time
Requirements
High school diploma or General Education Degree (GED) required.
Associates or Bachelor's Degree in business related studies is preferred.
Minimum of three years within a banking or financial service environment preferred.
Minimum of one year of loan collection experience preferred.
Commercial loan collection experience highly preferred.
Summary Primary function is to reduce delinquency, attempt to prevent repossession/foreclosure, avoid legal action, and minimize charge offs/charge downs on assigned accounts through the department business system (CARM‑Pro). The role uses phone contact, letters, skip tracing, repossession, foreclosure, and other methods directed by Credit Resolution Officers to resolve delinquencies and return loans to performing status. The specialist will maintain CARM‑Pro records, recommend action, and manage collections activities. Knowledge of state and federal debt collection regulations is required.
Customer Service Skills Willingness to provide a level of service that distinguishes the company from competitors.
Interpersonal Skills
Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
Clear, concise, effective written and oral communication.
Telephone skills and ability to maintain positive customer relations while discussing financial situations tactfully.
Ability to accurately follow instructions across multiple subjects.
Comfortable with customer contact.
Effective time management.
Teamwork oriented.
Confidentiality and safeguarding customer information.
Attention to critical details for accurate documentation.
Essential Duties and Responsibilities
Manage day‑to‑day collection activity on assigned accounts through the CARM‑Pro system.
Analyze loan and collateral files to recommend actions to resolve delinquency.
Consult with CRU Officers and Business Bankers/Development Officers on specific account situations needing attention.
Maintain comprehensive knowledge of applicable local, state, and federal regulations relating to collections and ensure compliance with the bank’s policies.
Perform other duties as assigned.
Other Requirements
Acquire and maintain proficiency in bank policies and procedures, complying with applicable laws, rules, and regulations.
Complete all assigned compliance training in a timely manner.
Define problems, collect data, establish facts, and draw valid conclusions for management review.
Develop appropriate strategies and follow‑up on progress or promised actions.
Review loan files and documents under guidance of Credit Resolution Officers to understand transactions and circumstances.
Communicate various action plans to supervisors, management, and legal counsel for strategy development.
Interact with Commercial and Business Bankers during the collection process.
Proficiency in MS Office (Word, Excel, Outlook).
Knowledge and ability to use IBS Insight and CARM‑Pro software preferred.
Compensation and Benefits Wage range: $18.50 – $22.50 per hour. Eligible for approved overtime.
Paid Time Off: 17 days. Short‑Term Disability: 5 days. 11 annual paid holidays and 1 floating holiday.
Benefits include medical, dental, and vision; Health Care Flexible Spending; Dependent Care Flexible Spending; Transportation Fringe Benefit Plan; Group Life; Long‑Term Disability; Optional Life; access to voluntary benefit products (Cancer, Term & Universal Life, Accident, Short‑Term Disability, Critical Illness); 401(k) with employee match.
Area of Interest Credit Administration
Additional Information Partner with WesBanco’s excellent benefits package and collaborative team environment to support responsible collections and customer satisfaction.
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•
Location: Bowie, Maryland, United States.
Location & Hours This position is hybrid. Employees work both remotely and in office on a formalized schedule. Consideration for location will be Bowie, MD.
Market: Mid‑Atlantic
Work Hours per Week: 40
Employment Type: Full‑time
Requirements
High school diploma or General Education Degree (GED) required.
Associates or Bachelor's Degree in business related studies is preferred.
Minimum of three years within a banking or financial service environment preferred.
Minimum of one year of loan collection experience preferred.
Commercial loan collection experience highly preferred.
Summary Primary function is to reduce delinquency, attempt to prevent repossession/foreclosure, avoid legal action, and minimize charge offs/charge downs on assigned accounts through the department business system (CARM‑Pro). The role uses phone contact, letters, skip tracing, repossession, foreclosure, and other methods directed by Credit Resolution Officers to resolve delinquencies and return loans to performing status. The specialist will maintain CARM‑Pro records, recommend action, and manage collections activities. Knowledge of state and federal debt collection regulations is required.
Customer Service Skills Willingness to provide a level of service that distinguishes the company from competitors.
Interpersonal Skills
Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
Clear, concise, effective written and oral communication.
Telephone skills and ability to maintain positive customer relations while discussing financial situations tactfully.
Ability to accurately follow instructions across multiple subjects.
Comfortable with customer contact.
Effective time management.
Teamwork oriented.
Confidentiality and safeguarding customer information.
Attention to critical details for accurate documentation.
Essential Duties and Responsibilities
Manage day‑to‑day collection activity on assigned accounts through the CARM‑Pro system.
Analyze loan and collateral files to recommend actions to resolve delinquency.
Consult with CRU Officers and Business Bankers/Development Officers on specific account situations needing attention.
Maintain comprehensive knowledge of applicable local, state, and federal regulations relating to collections and ensure compliance with the bank’s policies.
Perform other duties as assigned.
Other Requirements
Acquire and maintain proficiency in bank policies and procedures, complying with applicable laws, rules, and regulations.
Complete all assigned compliance training in a timely manner.
Define problems, collect data, establish facts, and draw valid conclusions for management review.
Develop appropriate strategies and follow‑up on progress or promised actions.
Review loan files and documents under guidance of Credit Resolution Officers to understand transactions and circumstances.
Communicate various action plans to supervisors, management, and legal counsel for strategy development.
Interact with Commercial and Business Bankers during the collection process.
Proficiency in MS Office (Word, Excel, Outlook).
Knowledge and ability to use IBS Insight and CARM‑Pro software preferred.
Compensation and Benefits Wage range: $18.50 – $22.50 per hour. Eligible for approved overtime.
Paid Time Off: 17 days. Short‑Term Disability: 5 days. 11 annual paid holidays and 1 floating holiday.
Benefits include medical, dental, and vision; Health Care Flexible Spending; Dependent Care Flexible Spending; Transportation Fringe Benefit Plan; Group Life; Long‑Term Disability; Optional Life; access to voluntary benefit products (Cancer, Term & Universal Life, Accident, Short‑Term Disability, Critical Illness); 401(k) with employee match.
Area of Interest Credit Administration
Additional Information Partner with WesBanco’s excellent benefits package and collaborative team environment to support responsible collections and customer satisfaction.
#J-18808-Ljbffr