O'Reilly Auto Parts
Overview
Join to apply for the
Retail Service Specialist
role at
O'Reilly Auto Parts . Responsibilities
Lead store team members in providing excellent customer service to retail and professional customers. Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.). Ensure telephone is answered according to company policy. Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed. Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger. Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly. Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store. Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned. Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy. Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area. All other duties as assigned. Qualifications
Required:
Strong communication skills Required:
Ability to obtain RSS Certification Desirable
Retail sales experience, preferably in auto parts Automotive systems and repair knowledge ASE Certification Fluency in multiple languages (Spanish is highly desired) Benefits
Competitive Wages & Paid Time Off Stock Purchase Plan & 401k with Employer Contributions Starting Day One Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) Team Member Health/Wellbeing Programs Tuition Educational Assistance Programs Opportunities for Career Growth Oilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, pregnancy, age, veteran status, or other protected status as defined by law. Qualified individuals with a disability may be entitled to reasonable accommodation during the application or employment process. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call 417-862-2674, ext. 68901, and provide your requested accommodation, and position details. Details
Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Retail Referrals increase your chances of interviewing at O'Reilly Auto Parts by 2x. Get notified about new Service Specialist jobs in Minden, LA.
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Join to apply for the
Retail Service Specialist
role at
O'Reilly Auto Parts . Responsibilities
Lead store team members in providing excellent customer service to retail and professional customers. Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.). Ensure telephone is answered according to company policy. Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed. Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger. Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly. Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store. Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned. Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy. Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area. All other duties as assigned. Qualifications
Required:
Strong communication skills Required:
Ability to obtain RSS Certification Desirable
Retail sales experience, preferably in auto parts Automotive systems and repair knowledge ASE Certification Fluency in multiple languages (Spanish is highly desired) Benefits
Competitive Wages & Paid Time Off Stock Purchase Plan & 401k with Employer Contributions Starting Day One Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) Team Member Health/Wellbeing Programs Tuition Educational Assistance Programs Opportunities for Career Growth Oilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, pregnancy, age, veteran status, or other protected status as defined by law. Qualified individuals with a disability may be entitled to reasonable accommodation during the application or employment process. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call 417-862-2674, ext. 68901, and provide your requested accommodation, and position details. Details
Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Retail Referrals increase your chances of interviewing at O'Reilly Auto Parts by 2x. Get notified about new Service Specialist jobs in Minden, LA.
#J-18808-Ljbffr