Maple
Customer Success Manager - Maple
Hi
I’m Aidan, founder of Maple.
At Maple, we’re building AI agents that work for local businesses—restaurants, salons, repair shops, and more. These agents answer calls, take orders, book appointments, and handle real customer interactions over natural voice. We are building automated ontologies that model how businesses actually operate, so our agents can adapt instantly. Looking for a Customer Success Manager who will build relationships with key accounts, help them get the most out of our platform, and keep them engaged for the long haul.
Compensation Base pay range: $75,000 - $140,000 per year.
What You’ll Do
Build and nurture relationships with key stakeholders at our top accounts—be their first call for anything Maple.
Become a Maple product pro and help customers get the most out of our platform.
Lead onboarding, training, and ongoing support to drive adoption and delight.
Channel customer feedback to our product and engineering teams, acting as their advocate and voice inside Maple.
Spot opportunities to expand Maple’s impact within accounts and help customers win.
What We’re Looking For
4+ years in a technical, customer‑facing role (bonus points for SaaS or startup experience).
Comfortable moving fast, juggling priorities, and adapting on the fly.
Strong communicator who can break down complex ideas and make them sound simple.
Experience working with engineering/product teams or developer tools is a plus.
Organized, proactive, and always ready to go the extra mile for your customers.
How We Work
We optimize for leverage, using great internal tooling, fast CI/CD, and scalable code.
We believe in deep ownership; engineers here talk to users, design features, and ship fast.
We value clarity over process; you’ll spend most of your day building, not waiting on decisions.
We move in person; we’re a tight‑knit team that moves fast and solves problems together.
What We Offer
Competitive salary plus meaningful equity.
A real product with real usage and growing revenue.
Strong in‑person culture, fast feedback loops, and zero bureaucracy.
A small team that feels like a founding team.
Full health, dental, vision, 401(k), life insurance, and unlimited PTO.
Tools budget, coffee budget, and whatever‑you‑need‑to‑be‑great budget.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industries Software Development
Location New York, NY
#J-18808-Ljbffr
I’m Aidan, founder of Maple.
At Maple, we’re building AI agents that work for local businesses—restaurants, salons, repair shops, and more. These agents answer calls, take orders, book appointments, and handle real customer interactions over natural voice. We are building automated ontologies that model how businesses actually operate, so our agents can adapt instantly. Looking for a Customer Success Manager who will build relationships with key accounts, help them get the most out of our platform, and keep them engaged for the long haul.
Compensation Base pay range: $75,000 - $140,000 per year.
What You’ll Do
Build and nurture relationships with key stakeholders at our top accounts—be their first call for anything Maple.
Become a Maple product pro and help customers get the most out of our platform.
Lead onboarding, training, and ongoing support to drive adoption and delight.
Channel customer feedback to our product and engineering teams, acting as their advocate and voice inside Maple.
Spot opportunities to expand Maple’s impact within accounts and help customers win.
What We’re Looking For
4+ years in a technical, customer‑facing role (bonus points for SaaS or startup experience).
Comfortable moving fast, juggling priorities, and adapting on the fly.
Strong communicator who can break down complex ideas and make them sound simple.
Experience working with engineering/product teams or developer tools is a plus.
Organized, proactive, and always ready to go the extra mile for your customers.
How We Work
We optimize for leverage, using great internal tooling, fast CI/CD, and scalable code.
We believe in deep ownership; engineers here talk to users, design features, and ship fast.
We value clarity over process; you’ll spend most of your day building, not waiting on decisions.
We move in person; we’re a tight‑knit team that moves fast and solves problems together.
What We Offer
Competitive salary plus meaningful equity.
A real product with real usage and growing revenue.
Strong in‑person culture, fast feedback loops, and zero bureaucracy.
A small team that feels like a founding team.
Full health, dental, vision, 401(k), life insurance, and unlimited PTO.
Tools budget, coffee budget, and whatever‑you‑need‑to‑be‑great budget.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industries Software Development
Location New York, NY
#J-18808-Ljbffr