salesforce.com, inc.
Learning Experience Design, Senior Analyst
salesforce.com, inc., New York, New York, us, 10261
Learning Experience Design, Senior Analyst
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category: Sales
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
What You'll Do
Design & Deliver Impactful Learning:
Lead the creation of engaging, inclusive, and effective learning programs using advanced instructional design principles and performance consulting approaches.
Act as a Performance Consultant:
Analyze business problems, uncover root causes, and align learning solutions with measurable outcomes.
Champion Accessibility & Inclusion:
Ensure all experiences meet accessibility standards and foster equity for diverse learners.
Leverage Data & Insights:
Interpret complex data sets, learner feedback, and business metrics to refine solutions and demonstrate impact.
Integrate Emerging Tools & AI:
Explore and apply new technologies, including AI agents, to enhance design, efficiency, and innovation.
Lead & Mentor:
Guide junior analysts, model best practices, and share expertise in instructional design, collaboration, and problem solving.
Facilitate Collaboration:
Build trust with stakeholders and SMEs, navigate objections, and integrate multiple perspectives into cohesive solutions.
Communicate with Impact:
Craft compelling stories, facilitate effective meetings, and clearly present findings and recommendations to diverse audiences.
Manage Complex Projects:
Drive large-scale initiatives forward with strong project management discipline, ensuring scope, timelines, and deliverables are achieved.
What You Bring
A passion for instructional design as a strategic discipline, not just content creation.
Curiosity and courage to experiment with new methods, tools, and AI, while grounding decisions in data and learner impact.
A proven ability to translate complex problems and diverse stakeholder needs into clear, actionable solutions.
An inclusive mindset, ensuring accessibility and equity are designed into every experience.
A knack for storytelling and communication, able to influence decisions and inspire action across teams and leadership.
Confidence and presence in leading projects, mentoring peers, and facilitating high-stakes conversations.
Resilience, adaptability, and a growth mindset when navigating ambiguity, shifting priorities, or challenges.
Requirements
5+ years for Senior Analyst, 3+ years for Analyst of instructional design or learning experience design in a corporate or enterprise environment.
Proven experience leading end-to-end learning design projects, from needs analysis through delivery and evaluation.
Advanced knowledge of instructional design methodologies (ADDIE, SAM, Agile) and performance consulting approaches.
Strong skills in stakeholder management—synthesizing diverse perspectives, navigating objections, and building consensus.
Demonstrated ability to design accessible, inclusive learning experiences aligned with accessibility standards.
Proficiency with authoring tools such as Rise, Storyline, or equivalent.
Experience with data‑driven design—interpreting learner data and feedback to refine solutions.
Excellent communication skills: able to facilitate meetings, mentor peers, and deliver polished, compelling presentations.
Strong adaptability, problem‑solving, and critical thinking skills in complex, fast‑changing environments.
Masters Degree or equivalent work experience.
Nice to Have
Experience applying AI and agent‑based tools to design, workflow optimization, or content creation.
Familiarity with Salesforce products, services, or customer‑facing roles.
Strong storytelling ability—linking learning initiatives to business impact in ways that influence and inspire.
Expertise in developing advanced assessments, simulations, and performance support solutions.
Exposure to impact mapping, root‑cause analysis, or advanced evaluation methods for learning effectiveness.
Experience mentoring or coaching junior instructional designers/analysts.
Professional certifications in instructional design, learning technologies, or project management (e.g., CPLP/ATD, PMP, CPTD).
Why Join Us? As a Senior LED Analyst, you'll have a strategic seat at the table—shaping enablement programs that influence thousands of learners, driving business outcomes, and mentoring the next generation of designers. You'll have the freedom to experiment with emerging tools, the opportunity to showcase thought leadership in accessibility and AI adoption, and the visibility to make a lasting impact across Salesforce's learning ecosystem.
Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.
Accommodations If you require assistance due to a disability applying for open positions, please submit a request via this Accommodations Request Form.
Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. ... (full EEO statement retained from the original description).
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. For New York-based roles, the base salary hiring range for this position is $111,200 to $152,900. For Illinois based roles, the base salary hiring range for this position is $101,900 to $140,200.
Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.
We are now directing you to the original job posting. Please apply directly for this job at the employer’s website.
#J-18808-Ljbffr
Job Category: Sales
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
What You'll Do
Design & Deliver Impactful Learning:
Lead the creation of engaging, inclusive, and effective learning programs using advanced instructional design principles and performance consulting approaches.
Act as a Performance Consultant:
Analyze business problems, uncover root causes, and align learning solutions with measurable outcomes.
Champion Accessibility & Inclusion:
Ensure all experiences meet accessibility standards and foster equity for diverse learners.
Leverage Data & Insights:
Interpret complex data sets, learner feedback, and business metrics to refine solutions and demonstrate impact.
Integrate Emerging Tools & AI:
Explore and apply new technologies, including AI agents, to enhance design, efficiency, and innovation.
Lead & Mentor:
Guide junior analysts, model best practices, and share expertise in instructional design, collaboration, and problem solving.
Facilitate Collaboration:
Build trust with stakeholders and SMEs, navigate objections, and integrate multiple perspectives into cohesive solutions.
Communicate with Impact:
Craft compelling stories, facilitate effective meetings, and clearly present findings and recommendations to diverse audiences.
Manage Complex Projects:
Drive large-scale initiatives forward with strong project management discipline, ensuring scope, timelines, and deliverables are achieved.
What You Bring
A passion for instructional design as a strategic discipline, not just content creation.
Curiosity and courage to experiment with new methods, tools, and AI, while grounding decisions in data and learner impact.
A proven ability to translate complex problems and diverse stakeholder needs into clear, actionable solutions.
An inclusive mindset, ensuring accessibility and equity are designed into every experience.
A knack for storytelling and communication, able to influence decisions and inspire action across teams and leadership.
Confidence and presence in leading projects, mentoring peers, and facilitating high-stakes conversations.
Resilience, adaptability, and a growth mindset when navigating ambiguity, shifting priorities, or challenges.
Requirements
5+ years for Senior Analyst, 3+ years for Analyst of instructional design or learning experience design in a corporate or enterprise environment.
Proven experience leading end-to-end learning design projects, from needs analysis through delivery and evaluation.
Advanced knowledge of instructional design methodologies (ADDIE, SAM, Agile) and performance consulting approaches.
Strong skills in stakeholder management—synthesizing diverse perspectives, navigating objections, and building consensus.
Demonstrated ability to design accessible, inclusive learning experiences aligned with accessibility standards.
Proficiency with authoring tools such as Rise, Storyline, or equivalent.
Experience with data‑driven design—interpreting learner data and feedback to refine solutions.
Excellent communication skills: able to facilitate meetings, mentor peers, and deliver polished, compelling presentations.
Strong adaptability, problem‑solving, and critical thinking skills in complex, fast‑changing environments.
Masters Degree or equivalent work experience.
Nice to Have
Experience applying AI and agent‑based tools to design, workflow optimization, or content creation.
Familiarity with Salesforce products, services, or customer‑facing roles.
Strong storytelling ability—linking learning initiatives to business impact in ways that influence and inspire.
Expertise in developing advanced assessments, simulations, and performance support solutions.
Exposure to impact mapping, root‑cause analysis, or advanced evaluation methods for learning effectiveness.
Experience mentoring or coaching junior instructional designers/analysts.
Professional certifications in instructional design, learning technologies, or project management (e.g., CPLP/ATD, PMP, CPTD).
Why Join Us? As a Senior LED Analyst, you'll have a strategic seat at the table—shaping enablement programs that influence thousands of learners, driving business outcomes, and mentoring the next generation of designers. You'll have the freedom to experiment with emerging tools, the opportunity to showcase thought leadership in accessibility and AI adoption, and the visibility to make a lasting impact across Salesforce's learning ecosystem.
Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.
Accommodations If you require assistance due to a disability applying for open positions, please submit a request via this Accommodations Request Form.
Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. ... (full EEO statement retained from the original description).
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. For New York-based roles, the base salary hiring range for this position is $111,200 to $152,900. For Illinois based roles, the base salary hiring range for this position is $101,900 to $140,200.
Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.
We are now directing you to the original job posting. Please apply directly for this job at the employer’s website.
#J-18808-Ljbffr