Corps Team
IT Support Technician
Our client, a leading global provider of cloud-based software solutions, is seeking a hands-on IT Support Technician for a 36 month contract engagement in New York, NY. The IT Support Technician provides both local and remote technical assistance across a wide range of IT systems, including hardware, software, peripherals, and collaboration tools. This role requires a customer-focused professional who can deliver high-quality support, communicate effectively with users of all technical levels, and adapt quickly in a dynamic, fast-paced environment. Key Responsibilities
Deliver front-line support for hardware, software, and network issues across Windows, macOS, and mobile platforms. Provide support for key business applications such as Microsoft 365, Outlook, Apple Mail, Cato client, Intune, JIRA, and other enterprise tools. Maintain, deploy, and collect end-user computing assets (laptops, peripherals, and accessories), ensuring optimal performance and compliance with company standards. Execute software installations and updates using internal deployment tools, ensuring system integrity and security. Support Zoom and Microsoft Teams meeting rooms to ensure seamless audio and video conferencing experiences. Maintain accurate IT assets and inventory records following approved tracking processes. Manage daily ticket queues, ensuring timely updates, accurate documentation, and high-quality resolutions. Provide setup and troubleshooting support for iOS and Android mobile devices, ensuring secure connectivity and productivity. Support the organization's Cloud VOIP system and ensure reliable communication services. Prioritize and manage multiple support requests, meeting or exceeding established service levels. Contribute to documentation of internal procedures, troubleshooting guides, and self-service resources to improve efficiency. Participate in IT projects such as hardware refreshers, office moves, and infrastructure rollouts. Escalate unresolved or critical issues to senior IT staff or management as appropriate. Occasionally provide after-hours onsite support for scheduled maintenance or critical operational needs. Qualifications & Experience
Minimum 4 years of hands-on IT support experience with demonstrated success in resolving technical issues and supporting end users. Strong proficiency in Windows environments and the Microsoft 365 suite, including Outlook and Teams. Working knowledge of macOS support and Apple hardware troubleshooting. Familiarity with enterprise endpoint management tools such as Intune or Jamf. Excellent communication skills able to clearly explain technical information to both technical and non-technical audiences. Strong customer service orientation and problem-solving mindset. Highly organized with the ability to manage multiple priorities in a fast-moving environment. Experience providing IT support in a global or multi-office organization is a plus. Demonstrated ability to create clear and effective documentation. Team-oriented with a collaborative work style and willingness to assist peers across regions. Ability to lift up to 50 lbs and manage physical setups, including routing cables and workstation configurations. Education & Certifications
Bachelor's degree in Management Information Systems (MIS), Computer Science, or equivalent experience preferred. Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or Microsoft Certified Systems Engineer (MCSE) are highly desirable. Pay Rate: $35.00- $40.00/ hour
Our client, a leading global provider of cloud-based software solutions, is seeking a hands-on IT Support Technician for a 36 month contract engagement in New York, NY. The IT Support Technician provides both local and remote technical assistance across a wide range of IT systems, including hardware, software, peripherals, and collaboration tools. This role requires a customer-focused professional who can deliver high-quality support, communicate effectively with users of all technical levels, and adapt quickly in a dynamic, fast-paced environment. Key Responsibilities
Deliver front-line support for hardware, software, and network issues across Windows, macOS, and mobile platforms. Provide support for key business applications such as Microsoft 365, Outlook, Apple Mail, Cato client, Intune, JIRA, and other enterprise tools. Maintain, deploy, and collect end-user computing assets (laptops, peripherals, and accessories), ensuring optimal performance and compliance with company standards. Execute software installations and updates using internal deployment tools, ensuring system integrity and security. Support Zoom and Microsoft Teams meeting rooms to ensure seamless audio and video conferencing experiences. Maintain accurate IT assets and inventory records following approved tracking processes. Manage daily ticket queues, ensuring timely updates, accurate documentation, and high-quality resolutions. Provide setup and troubleshooting support for iOS and Android mobile devices, ensuring secure connectivity and productivity. Support the organization's Cloud VOIP system and ensure reliable communication services. Prioritize and manage multiple support requests, meeting or exceeding established service levels. Contribute to documentation of internal procedures, troubleshooting guides, and self-service resources to improve efficiency. Participate in IT projects such as hardware refreshers, office moves, and infrastructure rollouts. Escalate unresolved or critical issues to senior IT staff or management as appropriate. Occasionally provide after-hours onsite support for scheduled maintenance or critical operational needs. Qualifications & Experience
Minimum 4 years of hands-on IT support experience with demonstrated success in resolving technical issues and supporting end users. Strong proficiency in Windows environments and the Microsoft 365 suite, including Outlook and Teams. Working knowledge of macOS support and Apple hardware troubleshooting. Familiarity with enterprise endpoint management tools such as Intune or Jamf. Excellent communication skills able to clearly explain technical information to both technical and non-technical audiences. Strong customer service orientation and problem-solving mindset. Highly organized with the ability to manage multiple priorities in a fast-moving environment. Experience providing IT support in a global or multi-office organization is a plus. Demonstrated ability to create clear and effective documentation. Team-oriented with a collaborative work style and willingness to assist peers across regions. Ability to lift up to 50 lbs and manage physical setups, including routing cables and workstation configurations. Education & Certifications
Bachelor's degree in Management Information Systems (MIS), Computer Science, or equivalent experience preferred. Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or Microsoft Certified Systems Engineer (MCSE) are highly desirable. Pay Rate: $35.00- $40.00/ hour