Arlon Graphics
Helpdesk Analyst (temp-to-hire)
role at
Arlon Graphics Arlon Innovations manufactures structural adhesive tapes, flexible insulation laminates and pressure sensitive adhesive tapes optimized for function and form. The company is part of Arlons global footprint, recognized as a global leader in graphic films and certified as a Great Place to Work company. This temp-to-hire position is responsible for supporting activities relating to end-user computing such as Helpdesk, Service Ticket Management, and Phone System support, while supporting Networks, Windows servers, Email Operations, Active Directory Servers and communications systems. Responsibilities Specify, build, administrate, support and perform all associated duties for the following systems with ease of use for users/business partners, high availability and disaster recoverability as key objectives: Windows 11 desktops and laptop support Office 365 Understanding of Windows 2016/2019 Servers MS Outlook, Email communications and analysis Understanding of Active Directory and Domain Controllers including Group Policy and Software Deployments Understanding of MS SQL Servers and connectivity such as ODBC clients, queries, etc. PC workstation hardware installation and support, including operating systems Installation and support of printer hardware (laser, inkjet and barcode) Applications software installation and support approved for use at Arlon User assistance regarding the use of applications software installed on the network for company use including: Internet Explorer, Firefox, and Google Chrome Browsers ERP systems support Adaptive, Paylocity, AAS, eDoc, CRM system, printing (label and shipping), FreshDesk Ticketing system Office 365, Microsoft Office Suite (current and older versions) VPN/SSLVPN support Interface with Business Analysts to align software and application standards Strict governance of ITIL standards such as Request, Incident, Change, and Problem management Will exercise reasonable precautions to ensure that only legally obtained and approved software is installed and used on the systems connected to the PC network and perform all duties associated with this function Provide direct end user support on hardware, software, phone, printers, copiers and faxing systems Support and protect PCs from viruses with the use of the Anti Virus Enterprise system Lead ongoing support of the telephony and fax system infrastructure including Avaya telephone systems and call recording system, Call Accounting and Reporting system, all fax systems and devices Maintenance, repair coordination, and authorized adds, moves, changes to the telephone infrastructure Cell phones setup and configuration to end users Enter work orders into Helpdesk database system and complete as required, maintaining service level: 90% of tickets closed within 48 hours Install, support, maintain and assist in related duties and tasks: Projectors and associated laptops and equipment, disposal of obsolete hardware, data/phone cable installations, network cabling, network architecture diagrams
Other duties
Enforce cybersecurity and other trainings to end users assigning and managing trainings using training platform Assist with Paylocity time clocks as needed Install, configure, diagnose, and provide preventive maintenance of PCs, upgrading software on workstations, laptops Manage mobile phones, configuration devices, troubleshoot issues and ensure access while traveling Ensure availability of IT related supplies/purchasing, materials and equipment to provide best class system support Ensure that tickets are closed according to SLA pre-defined
Requirements
High school diploma. Formal education beyond HS, in Computer Science or related highly preferred Current knowledge of computer networks and communications systems and/or two or more years on job experience with laptops, desktops, printers and network devices on Windows environment Excellent organization and follow-up skills Excellent and effective customer service, communication and interaction skills Strong communication skills in the English language (written, listening, verbal) Ability to effectively present information and respond to questions from employees Ability to adjust style and/or approach and effectively work with a diverse user/team community, in varying time zones, with different skill levels/abilities/backgrounds On-site work, as assigned
EEO Statement
Arlon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, disability, protected veteran status, or any other protected status in accordance with all applicable laws. Seniority level
Entry level Employment type
Temporary Job function
Information Technology Industries
Plastics Manufacturing Referrals increase your chances of interviewing at Arlon Graphics by 2x Get notified about new Help Desk Analyst jobs in
San Antonio, TX . San Antonio, TX $50,000.00-$60,000.00 2 weeks ago Rock Star Help Desk Technician / Junior Engineer San Antonio, TX $35.00-$40.00 2 weeks ago Rock Star Help Desk Technician / Junior Engineer San Antonio, TX $51,000.00-$82,000.00 11 hours ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
role at
Arlon Graphics Arlon Innovations manufactures structural adhesive tapes, flexible insulation laminates and pressure sensitive adhesive tapes optimized for function and form. The company is part of Arlons global footprint, recognized as a global leader in graphic films and certified as a Great Place to Work company. This temp-to-hire position is responsible for supporting activities relating to end-user computing such as Helpdesk, Service Ticket Management, and Phone System support, while supporting Networks, Windows servers, Email Operations, Active Directory Servers and communications systems. Responsibilities Specify, build, administrate, support and perform all associated duties for the following systems with ease of use for users/business partners, high availability and disaster recoverability as key objectives: Windows 11 desktops and laptop support Office 365 Understanding of Windows 2016/2019 Servers MS Outlook, Email communications and analysis Understanding of Active Directory and Domain Controllers including Group Policy and Software Deployments Understanding of MS SQL Servers and connectivity such as ODBC clients, queries, etc. PC workstation hardware installation and support, including operating systems Installation and support of printer hardware (laser, inkjet and barcode) Applications software installation and support approved for use at Arlon User assistance regarding the use of applications software installed on the network for company use including: Internet Explorer, Firefox, and Google Chrome Browsers ERP systems support Adaptive, Paylocity, AAS, eDoc, CRM system, printing (label and shipping), FreshDesk Ticketing system Office 365, Microsoft Office Suite (current and older versions) VPN/SSLVPN support Interface with Business Analysts to align software and application standards Strict governance of ITIL standards such as Request, Incident, Change, and Problem management Will exercise reasonable precautions to ensure that only legally obtained and approved software is installed and used on the systems connected to the PC network and perform all duties associated with this function Provide direct end user support on hardware, software, phone, printers, copiers and faxing systems Support and protect PCs from viruses with the use of the Anti Virus Enterprise system Lead ongoing support of the telephony and fax system infrastructure including Avaya telephone systems and call recording system, Call Accounting and Reporting system, all fax systems and devices Maintenance, repair coordination, and authorized adds, moves, changes to the telephone infrastructure Cell phones setup and configuration to end users Enter work orders into Helpdesk database system and complete as required, maintaining service level: 90% of tickets closed within 48 hours Install, support, maintain and assist in related duties and tasks: Projectors and associated laptops and equipment, disposal of obsolete hardware, data/phone cable installations, network cabling, network architecture diagrams
Other duties
Enforce cybersecurity and other trainings to end users assigning and managing trainings using training platform Assist with Paylocity time clocks as needed Install, configure, diagnose, and provide preventive maintenance of PCs, upgrading software on workstations, laptops Manage mobile phones, configuration devices, troubleshoot issues and ensure access while traveling Ensure availability of IT related supplies/purchasing, materials and equipment to provide best class system support Ensure that tickets are closed according to SLA pre-defined
Requirements
High school diploma. Formal education beyond HS, in Computer Science or related highly preferred Current knowledge of computer networks and communications systems and/or two or more years on job experience with laptops, desktops, printers and network devices on Windows environment Excellent organization and follow-up skills Excellent and effective customer service, communication and interaction skills Strong communication skills in the English language (written, listening, verbal) Ability to effectively present information and respond to questions from employees Ability to adjust style and/or approach and effectively work with a diverse user/team community, in varying time zones, with different skill levels/abilities/backgrounds On-site work, as assigned
EEO Statement
Arlon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, disability, protected veteran status, or any other protected status in accordance with all applicable laws. Seniority level
Entry level Employment type
Temporary Job function
Information Technology Industries
Plastics Manufacturing Referrals increase your chances of interviewing at Arlon Graphics by 2x Get notified about new Help Desk Analyst jobs in
San Antonio, TX . San Antonio, TX $50,000.00-$60,000.00 2 weeks ago Rock Star Help Desk Technician / Junior Engineer San Antonio, TX $35.00-$40.00 2 weeks ago Rock Star Help Desk Technician / Junior Engineer San Antonio, TX $51,000.00-$82,000.00 11 hours ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr