Minnesota Staffing
Desktop Support Analyst
We're seeking a hands-on, customer-focused Desktop Support Analyst to provide day-to-day technical support for internal employees. Strong troubleshooting skills and a collaborative mindset are essential. Key Responsibilities: Provide second and third-level support for internal users across corporate and remote branch locations. Troubleshoot and resolve hardware/software issues on Windows devices, iPads, and mobile phones. Configure and deploy laptops, desktops, monitors, and peripherals. Collaborate with outsourced Level 1 help desk and internal support teams. Maintain documentation and asset tracking for end-user devices. Participate in IT projects and initiatives. Escalate critical issues appropriately and ensure timely resolution. Technical Skills: Proficiency in Windows 10/11, Office 365, Active Directory, and Exchange. Experience with iPhone/iPad support and mobile device management. Familiarity with networking concepts (TCP/IP, VPN, LAN/WAN). Hands-on experience with ServiceNow or similar ticketing systems. Basic understanding of Mac OS is a plus. Requirements: 2+ years of technical support experience. Proven experience working with Active Directory, including user account management. Strong knowledge of Office 365 applications and troubleshooting. Familiarity with desktop hardware and software troubleshooting techniques. Experience supporting mobile devices such as smartphones and iPads. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Excellent communication skills to interact effectively with employees at all levels. Strong problem-solving abilities to address technical issues efficiently. Knowledge of best practices in desktop support and IT service delivery.
We're seeking a hands-on, customer-focused Desktop Support Analyst to provide day-to-day technical support for internal employees. Strong troubleshooting skills and a collaborative mindset are essential. Key Responsibilities: Provide second and third-level support for internal users across corporate and remote branch locations. Troubleshoot and resolve hardware/software issues on Windows devices, iPads, and mobile phones. Configure and deploy laptops, desktops, monitors, and peripherals. Collaborate with outsourced Level 1 help desk and internal support teams. Maintain documentation and asset tracking for end-user devices. Participate in IT projects and initiatives. Escalate critical issues appropriately and ensure timely resolution. Technical Skills: Proficiency in Windows 10/11, Office 365, Active Directory, and Exchange. Experience with iPhone/iPad support and mobile device management. Familiarity with networking concepts (TCP/IP, VPN, LAN/WAN). Hands-on experience with ServiceNow or similar ticketing systems. Basic understanding of Mac OS is a plus. Requirements: 2+ years of technical support experience. Proven experience working with Active Directory, including user account management. Strong knowledge of Office 365 applications and troubleshooting. Familiarity with desktop hardware and software troubleshooting techniques. Experience supporting mobile devices such as smartphones and iPads. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Excellent communication skills to interact effectively with employees at all levels. Strong problem-solving abilities to address technical issues efficiently. Knowledge of best practices in desktop support and IT service delivery.