CACI International
Network Request Fulfillment Quality Assurance Analyst
CACI International, Hamilton, Virginia, United States, 22068
Network Request Fulfillment Quality Assurance Analyst
Join to apply for the
Network Request Fulfillment Quality Assurance Analyst
role at
CACI International Inc Network Request Fulfillment Quality Assurance Analyst
1 month ago Be among the first 25 applicants Join to apply for the
Network Request Fulfillment Quality Assurance Analyst
role at
CACI International Inc Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
* * *
The Opportunity
We are seeking a detail-oriented Network Request Fulfillment Quality Assurance Analyst to ensure the quality and efficiency of our network request fulfillment processes. This role will be responsible for monitoring, analyzing, and improving the quality of network request handling and fulfillment within our IT service management framework.
Responsibilities
Conduct regular audits of network request fulfillment processes to ensure compliance with established standards and procedures. Analyze request fulfillment data to identify trends, patterns, and areas for improvement. Develop and maintain quality metrics and key performance indicators (KPIs) for network request fulfillment. Perform quality checks on completed network requests to ensure accuracy and completeness. Develop and maintain dashboards in ServiceNow to monitor the performance of request fulfillment processes, identify improvements, and work with developers to implement updates to request fulfillment processes. Collaborate with the request fulfillment team to implement process improvements based on quality analysis findings. Assist in developing and updating standard operating procedures (SOPs) for network request handling. Prepare regular reports on quality metrics, audit findings, and improvement recommendations. Participate in root cause analysis of recurring issues or deviations from quality standards. Support the development and maintenance of a knowledge base for common network requests and solutions. Assist in training team members on quality standards and best practices in request fulfillment. Contribute to continuous improvement initiatives within the network request fulfillment process. Stay current with industry best practices in IT service management and quality assurance
Qualifications
Required:
Bachelor's degree in Computer Science, Information Technology, or related field 5+ years of work related experience TS/SCI with Poly required Understanding of networking concepts and technologies Familiarity with ITIL framework and IT service management principles Experience with ITSM tools and ticketing systems Strong analytical and problem-solving skills Excellent attention to detail Good communication and interpersonal skills Proficiency in data analysis and reporting tools ITIL 4 certification
Desired
Additional quality management certifications (e.g., Six Sigma) preferred Experience in data analysis and reporting Familiarity with relevant regulatory requirements and industry standards
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
________________________________________________________________________________________
What You Can Expect
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. Youll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground in your career and in our legacy.
Your potential is limitless.
So is ours.
Learn more about CACI here.
________________________________________________________________________________________
Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
The Proposed Salary Range For This Position Is
$86,600 - $181,800
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
Seniority level
Seniority level
Mid-Senior level Employment type
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Join to apply for the
Network Request Fulfillment Quality Assurance Analyst
role at
CACI International Inc Network Request Fulfillment Quality Assurance Analyst
1 month ago Be among the first 25 applicants Join to apply for the
Network Request Fulfillment Quality Assurance Analyst
role at
CACI International Inc Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
* * *
The Opportunity
We are seeking a detail-oriented Network Request Fulfillment Quality Assurance Analyst to ensure the quality and efficiency of our network request fulfillment processes. This role will be responsible for monitoring, analyzing, and improving the quality of network request handling and fulfillment within our IT service management framework.
Responsibilities
Conduct regular audits of network request fulfillment processes to ensure compliance with established standards and procedures. Analyze request fulfillment data to identify trends, patterns, and areas for improvement. Develop and maintain quality metrics and key performance indicators (KPIs) for network request fulfillment. Perform quality checks on completed network requests to ensure accuracy and completeness. Develop and maintain dashboards in ServiceNow to monitor the performance of request fulfillment processes, identify improvements, and work with developers to implement updates to request fulfillment processes. Collaborate with the request fulfillment team to implement process improvements based on quality analysis findings. Assist in developing and updating standard operating procedures (SOPs) for network request handling. Prepare regular reports on quality metrics, audit findings, and improvement recommendations. Participate in root cause analysis of recurring issues or deviations from quality standards. Support the development and maintenance of a knowledge base for common network requests and solutions. Assist in training team members on quality standards and best practices in request fulfillment. Contribute to continuous improvement initiatives within the network request fulfillment process. Stay current with industry best practices in IT service management and quality assurance
Qualifications
Required:
Bachelor's degree in Computer Science, Information Technology, or related field 5+ years of work related experience TS/SCI with Poly required Understanding of networking concepts and technologies Familiarity with ITIL framework and IT service management principles Experience with ITSM tools and ticketing systems Strong analytical and problem-solving skills Excellent attention to detail Good communication and interpersonal skills Proficiency in data analysis and reporting tools ITIL 4 certification
Desired
Additional quality management certifications (e.g., Six Sigma) preferred Experience in data analysis and reporting Familiarity with relevant regulatory requirements and industry standards
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
________________________________________________________________________________________
What You Can Expect
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. Youll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground in your career and in our legacy.
Your potential is limitless.
So is ours.
Learn more about CACI here.
________________________________________________________________________________________
Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
The Proposed Salary Range For This Position Is
$86,600 - $181,800
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Quality Assurance Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at CACI International Inc by 2x Get notified about new Quality Assurance Analyst jobs in
Sterling, VA . Fairfax, VA $61,900.00-$150,800.00 11 hours ago Adelphi, MD $54,000.00-$90,000.00 16 hours ago Quality Assurance/Field Assurance Specialist
Derwood, MD $60,000.00-$75,000.00 3 weeks ago Washington, DC $80,000.00-$115,000.00 1 week ago Software Quality Assurance Engineer - Entry Level
Reston, VA $107,000.00-$158,000.00 5 hours ago Washington DC-Baltimore Area $90,000.00-$120,000.00 2 weeks ago Quality Assurance Analyst, Senior (Security and Non-Functional Testing)
Arlington, VA $81,134.00-$81,134.00 3 weeks ago PeopleSoft Quality Assurance Analyst (Future Opportunity)
Washington DC-Baltimore Area $100,000.00-$115,000.00 2 months ago Washington, DC $115,000.00-$135,000.00 3 weeks ago Arlington, VA $150,000.00-$180,000.00 4 months ago Travel Quality Assurance Analyst (Quality Assurance, Analyst)
Arlington, VA $55,702.00-$83,552.00 10 months ago District of Columbia, United States $50,000.00-$96,000.00 2 months ago Travel Quality Assurance Analyst (Quality Assurance, Associate)
Arlington, VA $89,207.00-$125,000.00 6 months ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr