Stypi (Acquired by Salesforce)
SMTS Platform Engineer - Data Cloud Platform
Stypi (Acquired by Salesforce), San Francisco, California, United States, 94199
Senior Member Of Technical Staff (Smts)
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword it's a way of life. The world of work as we know it is changing and we're looking for trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. We continue our own Digital Transformation to deliver customer success and accelerate growth. A key pillar of this transformation is building a strong data foundation to support internal, cross-Enterprise data needs through intelligent data sets-as-a-service, leveraging our own, best-in-class, Data Cloud platform for internal, go-to-market needs. We are seeking an experienced and committed Senior Member of Technical Staff (SMTS) who will help deliver & support Salesforce's Enterprise Data Foundations within Salesforce Data Cloud, as part of our Data Platform Services organization. This SMTS will work closely with product management, data science, data visualization, and analyst teams by building Data Cloud architecture, environments, and supporting robust data pipelines. This role requires embracing full accountability for technical deliveries through all phases of the development life cyclefrom code to test to production, delivering high quality, secure, and resilient applications. The ideal candidate leverages a Platform Engineering mindset to design, build, and maintain foundational infrastructure and tools that standardize the development process and streamline efficiency. This role requires strong experience with data infrastructure, data architecture, ETL, SQL, automation, real-time data pipeline architecture, and data frameworks necessary to rapidly integrate disconnected and disparate data sources into automated datasets. The candidate must also possess a proven track record working with enterprise metrics and strong operational skills to drive speed, efficiency, and reliability. Responsibilities include: Collaborate with stakeholders to define and refine Enterprise data strategies Deliver work as a developer, reviewer, and tester of features of medium complexity Design and develop platform Data Quality, Governance, and Lifecycle processes Ensure all application code adheres to secure coding practices and internal BT standards Contribute to feature certification frameworks Contribute to identifying and implementing automation to improve efficiency and reduce manual efforts Ensure all configuration changes are treated as code Develop technical designs, drive your own designs, and take on features with greater complexity Solve implementation problems and make design decisions Develop stories, data mappings, test cases, and success criteria Contribute to the automation and monitoring frameworks Implement comprehensive automated test plans Automate and extend internal logging, monitoring, CI/CD, and incident management Proactively identify and resolve reliability and data quality problems Monitor, troubleshoot, and optimize Salesforce Data Cloud environments Capture Service Level Indicators (SLIs) and adhere to defined Service Level Objectives (SLOs) and Service Level Agreements (SLAs) Assist in complex incident escalation and resolution related to platform reliability Support the launch and operational support of multiple Salesforce Orgs and Data Cloud tenants Participate in developing and executing disaster recovery plans Ensure seamless integration of Salesforce Data Cloud with other Salesforce products and third-party applications Support boundary Enterprise data platforms Foster strong collaboration among globally distributed team members Align in-Platform workstreams with larger Operational Excellence and Developer Excellence teams Responsible for aiding in the fulfillment of at least one measure on your Manager's V2MOM Minimum Qualifications: 6+ years of relevant industry experience in platform-specific development, implementation, or support in an enterprise IT environment A related technical degree (Bachelor's or equivalent professional experience) is required Deep knowledge of object-oriented programming and other scripting languages Strong SQL skills and experience with relational and non-relational databases Proficiency in SOQL/SAQL and data modeling for analytics Proven experience contributing to the design and development of distributed systems at scale In depth experience of design patterns, data structures, algorithms, and concurrency Deep knowledge of cloud infrastructures Advanced expertise with observability and incident management tools Experience managing reliability and performance within the Salesforce ecosystem Proven ability in incident escalation and disaster recovery management Experience using telemetry and metrics to drive operational excellence in Continuous Delivery pipelines Experience with Agile development methodology and SCRUM/AGILE Strong relationship-building skills across technical and business teams Excellent verbal, written, and interpersonal communication skills Salesforce Certified Platform Developer I certification (or ability to achieve within 6 months) Preferred Qualifications: Experience in Enterprise-scale environments, particularly with Salesforce Data Cloud (CDP), Heroku, and our Core Salesforce Platform Experience with configuration management tools (Ansible, Puppet, Chef) and log management (Elastic, Logstash, Kibana) Experience with Continuous Delivery platforms and adopting Infrastructure as Code (IaC) principles, utilizing tools such as Kubernetes, Docker, Terraform, Jenkins, Git, Spinnaker, or Gearset Deep hands-on experience in complex event-driven architectures and stream processing in a variety of technologies Hands-on experience with Streaming technologies like Kafka Understanding of data governance practices such as metadata management, data lineage, and data glossaries Experience with Big-Data/ML and S3 Familiarity with Salesforce development technology stack like Flows and Apex Relevant industry certifications, including Salesforce Data Cloud Consultant/Architect, Salesforce Marketing Cloud Consultant, or Salesforce Certified Platform Developer II, and Salesforce Certified JavaScript Developer I Demonstrable understanding of data governance, security, and compliance (PII, GDPR, SOX) Proven ability to design, configure, and support scalable CDP / Data Cloud platforms Knowledge of Tableau Cloud / Tableau Server administration (user provisioning, permissions, site management, governance) Experience with Tableau Next features (Analytics Agent, Personal Org, Observability, Adoption dashboards, CI/CD for content promotion) Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future but to redefine what's possible for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword it's a way of life. The world of work as we know it is changing and we're looking for trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. We continue our own Digital Transformation to deliver customer success and accelerate growth. A key pillar of this transformation is building a strong data foundation to support internal, cross-Enterprise data needs through intelligent data sets-as-a-service, leveraging our own, best-in-class, Data Cloud platform for internal, go-to-market needs. We are seeking an experienced and committed Senior Member of Technical Staff (SMTS) who will help deliver & support Salesforce's Enterprise Data Foundations within Salesforce Data Cloud, as part of our Data Platform Services organization. This SMTS will work closely with product management, data science, data visualization, and analyst teams by building Data Cloud architecture, environments, and supporting robust data pipelines. This role requires embracing full accountability for technical deliveries through all phases of the development life cyclefrom code to test to production, delivering high quality, secure, and resilient applications. The ideal candidate leverages a Platform Engineering mindset to design, build, and maintain foundational infrastructure and tools that standardize the development process and streamline efficiency. This role requires strong experience with data infrastructure, data architecture, ETL, SQL, automation, real-time data pipeline architecture, and data frameworks necessary to rapidly integrate disconnected and disparate data sources into automated datasets. The candidate must also possess a proven track record working with enterprise metrics and strong operational skills to drive speed, efficiency, and reliability. Responsibilities include: Collaborate with stakeholders to define and refine Enterprise data strategies Deliver work as a developer, reviewer, and tester of features of medium complexity Design and develop platform Data Quality, Governance, and Lifecycle processes Ensure all application code adheres to secure coding practices and internal BT standards Contribute to feature certification frameworks Contribute to identifying and implementing automation to improve efficiency and reduce manual efforts Ensure all configuration changes are treated as code Develop technical designs, drive your own designs, and take on features with greater complexity Solve implementation problems and make design decisions Develop stories, data mappings, test cases, and success criteria Contribute to the automation and monitoring frameworks Implement comprehensive automated test plans Automate and extend internal logging, monitoring, CI/CD, and incident management Proactively identify and resolve reliability and data quality problems Monitor, troubleshoot, and optimize Salesforce Data Cloud environments Capture Service Level Indicators (SLIs) and adhere to defined Service Level Objectives (SLOs) and Service Level Agreements (SLAs) Assist in complex incident escalation and resolution related to platform reliability Support the launch and operational support of multiple Salesforce Orgs and Data Cloud tenants Participate in developing and executing disaster recovery plans Ensure seamless integration of Salesforce Data Cloud with other Salesforce products and third-party applications Support boundary Enterprise data platforms Foster strong collaboration among globally distributed team members Align in-Platform workstreams with larger Operational Excellence and Developer Excellence teams Responsible for aiding in the fulfillment of at least one measure on your Manager's V2MOM Minimum Qualifications: 6+ years of relevant industry experience in platform-specific development, implementation, or support in an enterprise IT environment A related technical degree (Bachelor's or equivalent professional experience) is required Deep knowledge of object-oriented programming and other scripting languages Strong SQL skills and experience with relational and non-relational databases Proficiency in SOQL/SAQL and data modeling for analytics Proven experience contributing to the design and development of distributed systems at scale In depth experience of design patterns, data structures, algorithms, and concurrency Deep knowledge of cloud infrastructures Advanced expertise with observability and incident management tools Experience managing reliability and performance within the Salesforce ecosystem Proven ability in incident escalation and disaster recovery management Experience using telemetry and metrics to drive operational excellence in Continuous Delivery pipelines Experience with Agile development methodology and SCRUM/AGILE Strong relationship-building skills across technical and business teams Excellent verbal, written, and interpersonal communication skills Salesforce Certified Platform Developer I certification (or ability to achieve within 6 months) Preferred Qualifications: Experience in Enterprise-scale environments, particularly with Salesforce Data Cloud (CDP), Heroku, and our Core Salesforce Platform Experience with configuration management tools (Ansible, Puppet, Chef) and log management (Elastic, Logstash, Kibana) Experience with Continuous Delivery platforms and adopting Infrastructure as Code (IaC) principles, utilizing tools such as Kubernetes, Docker, Terraform, Jenkins, Git, Spinnaker, or Gearset Deep hands-on experience in complex event-driven architectures and stream processing in a variety of technologies Hands-on experience with Streaming technologies like Kafka Understanding of data governance practices such as metadata management, data lineage, and data glossaries Experience with Big-Data/ML and S3 Familiarity with Salesforce development technology stack like Flows and Apex Relevant industry certifications, including Salesforce Data Cloud Consultant/Architect, Salesforce Marketing Cloud Consultant, or Salesforce Certified Platform Developer II, and Salesforce Certified JavaScript Developer I Demonstrable understanding of data governance, security, and compliance (PII, GDPR, SOX) Proven ability to design, configure, and support scalable CDP / Data Cloud platforms Knowledge of Tableau Cloud / Tableau Server administration (user provisioning, permissions, site management, governance) Experience with Tableau Next features (Analytics Agent, Personal Org, Observability, Adoption dashboards, CI/CD for content promotion) Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future but to redefine what's possible for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may