Jump - Advisor AI
Product Specialist (Customer Support)
Jump - Advisor AI, Salt Lake City, Utah, United States, 84193
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Product Specialist (Customer Support)
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Jump - Advisor AI 1 day ago Be among the first 25 applicants Join to apply for the
Product Specialist (Customer Support)
role at
Jump - Advisor AI Get AI-powered advice on this job and more exclusive features. Location
- Draper, UT mostly in person, some remote/wfh About the Role Become a trusted expert on all things Jump, relied on by Jump customers and prospects. Help manage Jump’s customer support desk, responding quickly and competently to financial advisors’ questions, issues, and requests. Keep track of pending customer issues, and keep customers up-to-date on the status of those issues. Write Jump help articles and steer customers towards these articles. Contribute wherever needed. Jump is a customer-experience-obsessed company, so this is a very important role on the team. Help manage the high-velocity, high-volume Jump Help Desk – a chat interface powered by Intercom. Serve as a representative of Jump by responding quickly and professionally to our customers’ requests. (Our customers are financial advisors.) Debug and resolve some customer issues live over Zoom calls. Leave our customers feeling delighted with your interactions. Be a Jump expert and constantly educate users on how to get the most out of Jump’s features. Note customers’ feature requests, and highlight those for the product and engineering teams. Help establish Jump as the category leader, trusted and loved by customers. Help build Jump into a career-making, exceptional place to work. About You You are a top-5% writer + verbal communicator – clear, professional, and quick. You learn and work quickly and independently. You are meticulous, detail-oriented, and great at multi-tasking. You are a relationship builder, and a professional and personable ambassador of any brand you represent. You are responsible and trustworthy. You are comfortable using technical interfaces, and good at thinking methodically about why something might not be working, though you do not need to know anything about computer programming, math, or AI. You understand what it means to work at an early-stage tech company and are excited about the related opportunities and challenges. You are excited by the prospect of helping financial advisors leverage cutting-edge AI. What You’ve Done You were a high-performing student in high school and college. Helpful if you have 1-5 years of professional experience, preferably in a customer-facing role in tech, though we do hire new college grads. About Jump Jump’s mission is to help financial advisors and their clients thrive by building the definitive AI Assistant for Financial Advisors. Jump was launched in 2023 by a team of experienced software entrepreneurs with backgrounds including Harvard, Stanford, Google, Divvy, Bill.com, WeWork, and other experience in big data, AI, and insurtech. Jump’s culture: Jump Speed: Work intensely fast at A performance levels Show Up: We trust each other to deliver, use good judgment, and close the loop Stay Direct + Kind + Grounded We believe in building tight teams of extraordinarily capable people. Come and join us on our mission to transform the client and advisor experience with cutting-edge AI technology, and help those who help safeguard the financial future of everyday people everywhere. Compensation Salary range: $65K - $80K Equity Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Sales and Business Development Industries Software Development Referrals increase your chances of interviewing at Jump - Advisor AI by 2x Get notified about new Product Specialist jobs in
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Product Specialist (Customer Support)
role at
Jump - Advisor AI 1 day ago Be among the first 25 applicants Join to apply for the
Product Specialist (Customer Support)
role at
Jump - Advisor AI Get AI-powered advice on this job and more exclusive features. Location
- Draper, UT mostly in person, some remote/wfh About the Role Become a trusted expert on all things Jump, relied on by Jump customers and prospects. Help manage Jump’s customer support desk, responding quickly and competently to financial advisors’ questions, issues, and requests. Keep track of pending customer issues, and keep customers up-to-date on the status of those issues. Write Jump help articles and steer customers towards these articles. Contribute wherever needed. Jump is a customer-experience-obsessed company, so this is a very important role on the team. Help manage the high-velocity, high-volume Jump Help Desk – a chat interface powered by Intercom. Serve as a representative of Jump by responding quickly and professionally to our customers’ requests. (Our customers are financial advisors.) Debug and resolve some customer issues live over Zoom calls. Leave our customers feeling delighted with your interactions. Be a Jump expert and constantly educate users on how to get the most out of Jump’s features. Note customers’ feature requests, and highlight those for the product and engineering teams. Help establish Jump as the category leader, trusted and loved by customers. Help build Jump into a career-making, exceptional place to work. About You You are a top-5% writer + verbal communicator – clear, professional, and quick. You learn and work quickly and independently. You are meticulous, detail-oriented, and great at multi-tasking. You are a relationship builder, and a professional and personable ambassador of any brand you represent. You are responsible and trustworthy. You are comfortable using technical interfaces, and good at thinking methodically about why something might not be working, though you do not need to know anything about computer programming, math, or AI. You understand what it means to work at an early-stage tech company and are excited about the related opportunities and challenges. You are excited by the prospect of helping financial advisors leverage cutting-edge AI. What You’ve Done You were a high-performing student in high school and college. Helpful if you have 1-5 years of professional experience, preferably in a customer-facing role in tech, though we do hire new college grads. About Jump Jump’s mission is to help financial advisors and their clients thrive by building the definitive AI Assistant for Financial Advisors. Jump was launched in 2023 by a team of experienced software entrepreneurs with backgrounds including Harvard, Stanford, Google, Divvy, Bill.com, WeWork, and other experience in big data, AI, and insurtech. Jump’s culture: Jump Speed: Work intensely fast at A performance levels Show Up: We trust each other to deliver, use good judgment, and close the loop Stay Direct + Kind + Grounded We believe in building tight teams of extraordinarily capable people. Come and join us on our mission to transform the client and advisor experience with cutting-edge AI technology, and help those who help safeguard the financial future of everyday people everywhere. Compensation Salary range: $65K - $80K Equity Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Sales and Business Development Industries Software Development Referrals increase your chances of interviewing at Jump - Advisor AI by 2x Get notified about new Product Specialist jobs in
Salt Lake City Metropolitan Area . Salt Lake City Metropolitan Area $90,000.00-$115,000.00 2 weeks ago Salt Lake City, UT $20.00-$23.00 2 weeks ago Audit (Business and Finance) | Analyst | Salt Lake City
Lehi, UT $150,000.00-$180,000.00 2 weeks ago Lehi, UT $80,500.00-$167,300.00 1 week ago Product Manager – AI & Workflow Automation
Salt Lake City, UT $110,000.00-$160,000.00 1 week ago Principal Product Manager – Payments & Billing
Sr. B2B Product Manager, GTM Insights & Activation
Lehi, UT $105,600.00-$223,000.00 1 week ago Cottonwood Heights, UT $86,400.00-$162,000.00 4 days ago Pleasant Grove, UT $60,000.00-$80,000.00 1 month ago Salt Lake City Metropolitan Area 2 days ago Senior Specialist, Product Management-R-251277
Salt Lake City, UT $99,000.00-$158,000.00 2 days ago Principal Product Marketing Manager, Credit Card
Cottonwood Heights, UT $128,000.00-$220,000.00 2 weeks ago Sandy, UT $93,000.00-$145,000.00 1 week ago Draper, UT $105,322.00-$131,652.00 2 weeks ago Salt Lake City Metropolitan Area $14.00-$16.00 14 hours ago Salt Lake City Metropolitan Area $248,000.00-$281,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr