IT Desktop Support Services/AV Technician

Genesis10 is seeking a IT Desktop Support Services/AV Technician for a 6 month contract position with our retail services client in New York, NY. This is an onsite role. Compensation: $30.00 35.00 per hour, depending on skill and experience level. Responsibilities Provide level II desktop support of PC equipment including laptops, desktops, virtual machines, software, printers, mobile devices and peripherals by troubleshooting and resolving standard technical problems; document, track and monitor incidents and work orders per set service level agreement standards; and provide timely feedback to customers during and upon resolution Provide level II support of Microsoft suite of products including M365 & Windows OS Troubleshoot, manage resolution, and develop root cause analysis for technology issues related to AV/VC equipment Overall accountability for maintenance and repair of AV equipment and PCs Perform routine preventative maintenance, daily equipment checks and resolve any technology issues in a timely manner Provide support of audio-visual equipment and facilitate onsite or virtual conferencing meetings (or both simultaneously) Other duties as assigned Minimum Qualifications Undergraduate degree or equivalent work experience 3+ years of experience providing technical and audio/visual equipment support, desktop hardware support, desktop application and operating system software support Previous experience support C-Suite executives Additional Qualifications Strong written and verbal communication skills Excellent customer service skills Strong organizational skills with attention to detail Excellent interpersonal and time management skills Technical execution of in-person, hybrid, and virtual events, meetings and tours Collaborate with event stakeholders to ensure event success Provide polished, professional customer service Learn and rehearse presentation content to ensure smooth transitions and understand content functionality Deploy presentation content to endpoints and test prior to events/meetings Network Experience: cabling, running patch cables, etc Ability to have a Flexible work schedule due to C-Suite support Preferred Qualifications PBM/health care environment experience IT Customer Service experience Ticket tracking system experience We have access to additional contract, contract-to-hire, and direct hire positions with various rate ranges. If you have the described qualifications and are interested in this exciting opportunity, apply today! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every yearin contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) Remote opportunities available For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-TJ1