ClearanceJobs
IT Service Support Specialist
TekSynap is seeking an IT Service Support Specialist to provide Tier 1/2 helpdesk support to JPO end users, resolving issues, managing tickets, and assisting with onboarding and adoption of IT tools. Responsibilities
Deliver Tier 1/2 IT support for JPO's 1,500-4,000 users. Manage tickets, perform troubleshooting, and escalate as needed. Support onboarding and training of end users. Provide customer-focused service to U.S., partner, and FMS stakeholders. Required Qualifications
Associate's degree (Bachelor's preferred) in IT or related. 3+ years helpdesk or IT service support experience. Proficiency with ITSM tools (ServiceNow, Remedy). Strong customer service and troubleshooting skills. DoD 8570: IAT Level I (A+ CE, Network+ CE, or equivalent). Active Secret clearance. Competencies
Helpdesk / ITSM systems (ServiceNow, Remedy) Tier 1/2 troubleshooting (Windows, Linux, networks) Customer service & user training Ticket management & escalation procedures Knowledge base maintenance and documentation We are seeking a IT Service Support Specialist to join our team at the F-35 Joint Program Office (JPO). TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Work Environment and Physical Demands
Location: Arlington, VA Type of environment: Office Noise level: Low Work schedule: On-site Amount of Travel: Minimal (5%); primary presence required in Arlington, VA for user support. Limited travel for surge user training or deployment activities. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Work Authorization/Security Clearance
US Citizenship Clearance requirement: Active Secret clearance (Top Secret/SAP preferred). Other duties may change at any time with or without notice. In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law.
TekSynap is seeking an IT Service Support Specialist to provide Tier 1/2 helpdesk support to JPO end users, resolving issues, managing tickets, and assisting with onboarding and adoption of IT tools. Responsibilities
Deliver Tier 1/2 IT support for JPO's 1,500-4,000 users. Manage tickets, perform troubleshooting, and escalate as needed. Support onboarding and training of end users. Provide customer-focused service to U.S., partner, and FMS stakeholders. Required Qualifications
Associate's degree (Bachelor's preferred) in IT or related. 3+ years helpdesk or IT service support experience. Proficiency with ITSM tools (ServiceNow, Remedy). Strong customer service and troubleshooting skills. DoD 8570: IAT Level I (A+ CE, Network+ CE, or equivalent). Active Secret clearance. Competencies
Helpdesk / ITSM systems (ServiceNow, Remedy) Tier 1/2 troubleshooting (Windows, Linux, networks) Customer service & user training Ticket management & escalation procedures Knowledge base maintenance and documentation We are seeking a IT Service Support Specialist to join our team at the F-35 Joint Program Office (JPO). TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Work Environment and Physical Demands
Location: Arlington, VA Type of environment: Office Noise level: Low Work schedule: On-site Amount of Travel: Minimal (5%); primary presence required in Arlington, VA for user support. Limited travel for surge user training or deployment activities. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Work Authorization/Security Clearance
US Citizenship Clearance requirement: Active Secret clearance (Top Secret/SAP preferred). Other duties may change at any time with or without notice. In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law.