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Highgate

Assistant Housekeeping Manager

Highgate, Boston, Massachusetts, us, 02298

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Highgate Hotels

is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Overview Step into the future of hospitality at The Atlas Hotel. The Atlas, Boston’s first-of-its-kind hotel, is where local connection meets global inspiration and hospitality intersects with thought leadership. Join us at the ground floor of this brand-new hotel opening and help craft unforgettable moments at the intersection of research, hospitality, and inspiration—where every day is a first.

Responsibilities

Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.

In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.

Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.

Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.

Maintain key control.

Handle items for "Lost and Found" according to the standards.

Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.

Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.

Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.

Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.

Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.

Assist with training of Housekeeping staff.

May be required to clean rooms as business needs dictate.

Ensure completion of cleaning projects on a biannual basis.

Ensure overall guest satisfaction.

Qualifications

High School diploma or equivalent required. College coursework in related field helpful.

At least two to three years of progressive experience in a hotel or related field preferred.

Previous supervisory responsibility preferred.

Ability to stand during entire shift.

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Seniority level Mid-Senior level

Employment type Temporary

Job function Management and Manufacturing

Industries Hospitality

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