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Paradigminfotech

Help desk analyst

Paradigminfotech, Edison, New Jersey, us, 08818

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Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery. Job Description

Location: Edison, NJ Skillsets Required: - Experience with BI tools in a Customer Care or Helpdesk environment - Working with various TMS tools - Data Analysis experience in discussing reporting requirements and creating reports - Experience with Zendesk / Good Data is useful - Proficient in MS Excel, creating reports, working with pivots and macros - Technical knowledge of reporting tools like Crystal Reports, Business Objects useful but not required Experience Level: - 5 + years - 2 - 3 years in a Customer Care / Helpdesk environment Duration: 6 months Start date: ASAP Qualifications

Note: The qualifications are identical to the skillsets required in the job description. Additional Information

All your information will be kept confidential according to EEO guidelines.

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