MercedesBenz of Richmond Experienced Service AdvisorAssistant Mngr

Experienced Service Advisor Mercedes-Benz of Richmond, a division of David R. McGeorge Car Company, is hiring for an Experienced Service Advisor. McGeorge Car Company, a locally owned, third-generation business, has been Richmond’s source for Mercedes-Benz vehicles since 1960. We are proud of our long history and grateful for the generations of loyal customers we serve every day. The Service Advisor's duties and responsibilities include the following (other duties may be assigned): Setting, confirming and preparing for appointments with customers to expedite their service experience

Greeting customers in a timely and friendly manner

Determining vehicle needs based on customer information and a vehicle walk-around

Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle

Communicating frequently with Technicians and Parts Associates to ensure timely completion of work

Follow-up with customers on the status of their vehicle, based on how the customer wants to be informed

Following-up with customers to ensure satisfaction

Setting and achieving targeted sales goals

Gaining superior product knowledge to effectively help customers with service maintenance requirements and warranty information

Providing an exceptional customer experience to drive loyalty

McGeorge offers an excellent benefits package that includes health, dental, vision, disability, and life insurance. 401k with Company match, PTO (paid time off) after 6 months. Requires pre-employment background including DMV and drug screening. David R. McGeorge Car Company is a drug free equal opportunity employer.

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