Iron Systems, Inc
Join to apply for the
Desktop Support L1
role at
Iron Systems, Inc .
Minimum Experience 1-3 Years Of Field Services Technician
As an onsite support technician, experience in service delivery and end‑user hardware and software configuration troubleshooting provides quality services to end users. Key roles and responsibilities include:
Provide Customer‑Facing End‑User Support That Includes
Install and configure desktops, laptops, mobile devices, and associated peripherals and software.
Perform break‑fix, desk‑side support, IMACD’s, data migration, refreshes, etc.
Perform on‑site updates, configuration changes, or software installations.
Provide on‑site technical assistance to end users.
Identify potential issues that could adversely impact end‑user experience and follow through action steps to prevent them.
Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement, responding to user requests for status updates and following up as needed.
Coordinate with vendors for provision of end‑user support (e.g., hardware vendor technicians for warranty repair/replacement).
Perform end‑user support related security and compliance tasks such as access reviews, risk assessments, control verifications, facility inspections, and maintenance of verification logs.
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
Provide IT support for on‑site or off‑site events and meetings, including site setup, coordination with venue IT/AV contacts, and stand‑by support.
Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
Provide on‑call support if required outside business hours on a rotational basis.
Provide hands‑and‑feet support for network data and voice devices.
FSO Telecom Task
Installation of IP, wireless, analog, and digital phones (Avaya, Nortel, Cisco, Siemens, Mitel, etc.).
Configuration of phones using SOP and phone movement.
Update the inventory of phones, peripherals, and system cards (TDM, digital, CPU cards) for the network voice team.
Test cables using the tester for IP phones and TDM phones from patch panel to the user’s desk.
Punch cables for different types of panels (patch panel, IDF, MDF, etc.) using the krone tool and punching tool.
Update circuit inventory and vendor details for the service provider to the network voice team.
Coordinate with local vendors for ISP, OEM, channel suppliers, and other teams.
Desired Qualifications
BS/BA in Computer Science, Information Systems, or equivalent background.
Experience
Experience with various desktop systems, operating systems, and diverse technical environments.
Experience with Asset Management preferred.
Excellent customer service orientation and verbal communication skills.
Experience supporting Windows OS, MS Office, VPN, local and network printing, notebooks, and mobile devices.
Ability to install software for and troubleshoot a wide range of applications.
Analytical thinking and problem‑solving ability.
CompTIA A+ certification or equivalent.
Flexible for traveling to remote sites or clusters.
Assist with network‑related issues.
Can lift weight up to 30 lbs at waist level.
Update inventory of phones, peripherals, and system cards.
Test cables for IP phones and TDM phones.
Punch cables for patch panels, IDFs, MDFs.
Update circuit inventory and vendor details.
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industries IT Services and IT Consulting
#J-18808-Ljbffr
Desktop Support L1
role at
Iron Systems, Inc .
Minimum Experience 1-3 Years Of Field Services Technician
As an onsite support technician, experience in service delivery and end‑user hardware and software configuration troubleshooting provides quality services to end users. Key roles and responsibilities include:
Provide Customer‑Facing End‑User Support That Includes
Install and configure desktops, laptops, mobile devices, and associated peripherals and software.
Perform break‑fix, desk‑side support, IMACD’s, data migration, refreshes, etc.
Perform on‑site updates, configuration changes, or software installations.
Provide on‑site technical assistance to end users.
Identify potential issues that could adversely impact end‑user experience and follow through action steps to prevent them.
Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement, responding to user requests for status updates and following up as needed.
Coordinate with vendors for provision of end‑user support (e.g., hardware vendor technicians for warranty repair/replacement).
Perform end‑user support related security and compliance tasks such as access reviews, risk assessments, control verifications, facility inspections, and maintenance of verification logs.
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
Provide IT support for on‑site or off‑site events and meetings, including site setup, coordination with venue IT/AV contacts, and stand‑by support.
Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
Provide on‑call support if required outside business hours on a rotational basis.
Provide hands‑and‑feet support for network data and voice devices.
FSO Telecom Task
Installation of IP, wireless, analog, and digital phones (Avaya, Nortel, Cisco, Siemens, Mitel, etc.).
Configuration of phones using SOP and phone movement.
Update the inventory of phones, peripherals, and system cards (TDM, digital, CPU cards) for the network voice team.
Test cables using the tester for IP phones and TDM phones from patch panel to the user’s desk.
Punch cables for different types of panels (patch panel, IDF, MDF, etc.) using the krone tool and punching tool.
Update circuit inventory and vendor details for the service provider to the network voice team.
Coordinate with local vendors for ISP, OEM, channel suppliers, and other teams.
Desired Qualifications
BS/BA in Computer Science, Information Systems, or equivalent background.
Experience
Experience with various desktop systems, operating systems, and diverse technical environments.
Experience with Asset Management preferred.
Excellent customer service orientation and verbal communication skills.
Experience supporting Windows OS, MS Office, VPN, local and network printing, notebooks, and mobile devices.
Ability to install software for and troubleshoot a wide range of applications.
Analytical thinking and problem‑solving ability.
CompTIA A+ certification or equivalent.
Flexible for traveling to remote sites or clusters.
Assist with network‑related issues.
Can lift weight up to 30 lbs at waist level.
Update inventory of phones, peripherals, and system cards.
Test cables for IP phones and TDM phones.
Punch cables for patch panels, IDFs, MDFs.
Update circuit inventory and vendor details.
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industries IT Services and IT Consulting
#J-18808-Ljbffr