Hyde Park Hospitality, LLC
Supervisor - Airport Lounge
Hyde Park Hospitality, LLC, Hebron Estates, Kentucky, United States
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Supervisor - Airport Lounge
role at
Hyde Park Hospitality, LLC
1 day ago Be among the first 25 applicants
JOIN OUR TEAM AND RECEIVE A $200 SIGNING BONUS! We cover our employees' airport badging fees and parking passes! Our team members are provided a $10 per day commute stipend!
Pay Rate: $21.00 per hour
Shift Timings: 4:30 AM-1:00 PM and 1:00 PM-9:00 PM
Hyde Park Hospitality, LLC (HPH) is a strategic partner with Airport Dimensions and Sodexo at The Club - located within the Cincinnati/Northern Kentucky International Airport. HPH brings both experience and expertise to every level of food service and customer care.
We are looking for a supervisor with flexible availability. The supervisor will be responsible for overseeing a team of 3-5 employees per shift and is available to work opening shifts. Weekend availability is required.
Supervisor Job Description The work of the Supervisor includes: working within established corporate policies and procedures to achieve customer satisfaction, company standards of quality and safety, through quality customer service, communication and general problem solving, as well as coordinating administrative and operational activities of assigned team members. In addition, the Supervisor shall perform a full range of bartender, concierge and customer service duties in support of company and customer operations. The Supervisor will have proficient knowledge of all operational policies and procedures and the general management of all positions.
Supervisor Duties
Interacting with airline/airport passengers via a premier clubroom/bar environment
Responsible for coordination of assigned team members in accordance with the Company’s policies and applicable laws
Coordinating with Lounge Manager to reorder liquor and food inventory for assigned customer or lounge
Coordinating with Lounge Manager to resolve service issues requested by the guests in assigned customer or lounge
Meeting customer and passenger needs through communication and courteous customer service skills
Monitoring number of alcoholic beverages served to passengers and alert management to potential problems
Verifying and/or performing daily inventory count
Maintaining a thorough knowledge of all required regulatory agency requirements
Maintaining current state approved Responsible Alcohol Management certification and/or Food Handlers / Managers Permit, if applicable
Possessing basic working knowledge of alcoholic beverages
Maintaining a neat work environment, kitchen and passenger seating area including picking up and washing dirty dishes, disposing of trash, etc.
Possessing working knowledge and comprehension of a standard declining budget
Possessing understanding of basic bookkeeping and accounting skills
Completing and submitting paperwork related to new hires
Coordinating with manager and payroll department regarding timesheets
Restocking snack, coffee, cups, glasses, ice, etc. in all service areas
Completing paperwork related to daily liquor usage/inventory/orders
Performing administrative tasks as required
Job Requirements High school diploma or GED is required. Two years previous customer service or hospitality experience and/or training, or equivalent combination of education and experience preferred. Proficient PC skills required including Microsoft Office Suite, including Email and Excel. Must be at least 18 or 21 years of age as applicable by state law. Must be able to handle multiple tasks at once as well as possess excellent interpersonal skills in order to communicate effectively to customers and passengers in a friendly and professional manner. Knowledge of and experience in general office/document administration. Able to work rotating shifts including weekends (i.e. Friday, Saturday and Sunday), holidays and days off. Ability to read, write, fluently speak and understand the English language.
Essential Job Functions
Ability to cooperate with peers, customers, and members of management of diverse nature who may hold divergent views
Read, analyze, and complete documents for compliance such as the Alcohol Management Certification, Liquor License requirements, month‑end customer audits, professional journals, safety rules, operations and internal policy and procedure manuals
Pass and maintain all necessary licenses and certifications including, but not limited to, state liquor seller‑server certification (TIPS/TABC) and state/local health department food handler certification
Must be able to stand during entire scheduled shift
Ability to handle the stress of a fast‑paced work shift up to ten (10) hours
Ability to speak effectively in one‑on‑one and small group situations before customers or Company team members
Ability to read and interpret basic documents, and comply with all company policies and procedures
Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimal
Ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals including the ability to compute discounts and percentages
Motivate assigned team members to achieve desired results
Ability to solve practical problems and deal with a variety of passenger/customer issues
Ability to interpret instructions furnished in written, oral, diagram, or schedule form
Ability to bend, climb up/down, crouch, hear, kneel, reach, speak, stand, turn, twist, walk
Must be able to lift 40 pounds, 40 inches high without the aid of another person
Must be able to push and/or pull 120 pounds with the assistance of a wheeled cart
Ability to perform tasks safely and according to established procedures to prevent personal injury, injury to others and avoid damage to the environment, facilities, and equipment
Ability to follow all lawful safety, health and liquor rules and regulations
Personal appearance and grooming that will present a favorable corporate and customer image
Must be able to pass and obtain security background check and clearance to work in airport environment
Report to work on a regular and timely basis
About The Company Hyde Park Hospitality (HPH) is a young—and dynamic and fast‑growing—company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2025 for being one (ranked 35th) of the fifty fastest growing businesses in the Chicago‑area! We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more about us at hph-us.com.
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Supervisor - Airport Lounge
role at
Hyde Park Hospitality, LLC
1 day ago Be among the first 25 applicants
JOIN OUR TEAM AND RECEIVE A $200 SIGNING BONUS! We cover our employees' airport badging fees and parking passes! Our team members are provided a $10 per day commute stipend!
Pay Rate: $21.00 per hour
Shift Timings: 4:30 AM-1:00 PM and 1:00 PM-9:00 PM
Hyde Park Hospitality, LLC (HPH) is a strategic partner with Airport Dimensions and Sodexo at The Club - located within the Cincinnati/Northern Kentucky International Airport. HPH brings both experience and expertise to every level of food service and customer care.
We are looking for a supervisor with flexible availability. The supervisor will be responsible for overseeing a team of 3-5 employees per shift and is available to work opening shifts. Weekend availability is required.
Supervisor Job Description The work of the Supervisor includes: working within established corporate policies and procedures to achieve customer satisfaction, company standards of quality and safety, through quality customer service, communication and general problem solving, as well as coordinating administrative and operational activities of assigned team members. In addition, the Supervisor shall perform a full range of bartender, concierge and customer service duties in support of company and customer operations. The Supervisor will have proficient knowledge of all operational policies and procedures and the general management of all positions.
Supervisor Duties
Interacting with airline/airport passengers via a premier clubroom/bar environment
Responsible for coordination of assigned team members in accordance with the Company’s policies and applicable laws
Coordinating with Lounge Manager to reorder liquor and food inventory for assigned customer or lounge
Coordinating with Lounge Manager to resolve service issues requested by the guests in assigned customer or lounge
Meeting customer and passenger needs through communication and courteous customer service skills
Monitoring number of alcoholic beverages served to passengers and alert management to potential problems
Verifying and/or performing daily inventory count
Maintaining a thorough knowledge of all required regulatory agency requirements
Maintaining current state approved Responsible Alcohol Management certification and/or Food Handlers / Managers Permit, if applicable
Possessing basic working knowledge of alcoholic beverages
Maintaining a neat work environment, kitchen and passenger seating area including picking up and washing dirty dishes, disposing of trash, etc.
Possessing working knowledge and comprehension of a standard declining budget
Possessing understanding of basic bookkeeping and accounting skills
Completing and submitting paperwork related to new hires
Coordinating with manager and payroll department regarding timesheets
Restocking snack, coffee, cups, glasses, ice, etc. in all service areas
Completing paperwork related to daily liquor usage/inventory/orders
Performing administrative tasks as required
Job Requirements High school diploma or GED is required. Two years previous customer service or hospitality experience and/or training, or equivalent combination of education and experience preferred. Proficient PC skills required including Microsoft Office Suite, including Email and Excel. Must be at least 18 or 21 years of age as applicable by state law. Must be able to handle multiple tasks at once as well as possess excellent interpersonal skills in order to communicate effectively to customers and passengers in a friendly and professional manner. Knowledge of and experience in general office/document administration. Able to work rotating shifts including weekends (i.e. Friday, Saturday and Sunday), holidays and days off. Ability to read, write, fluently speak and understand the English language.
Essential Job Functions
Ability to cooperate with peers, customers, and members of management of diverse nature who may hold divergent views
Read, analyze, and complete documents for compliance such as the Alcohol Management Certification, Liquor License requirements, month‑end customer audits, professional journals, safety rules, operations and internal policy and procedure manuals
Pass and maintain all necessary licenses and certifications including, but not limited to, state liquor seller‑server certification (TIPS/TABC) and state/local health department food handler certification
Must be able to stand during entire scheduled shift
Ability to handle the stress of a fast‑paced work shift up to ten (10) hours
Ability to speak effectively in one‑on‑one and small group situations before customers or Company team members
Ability to read and interpret basic documents, and comply with all company policies and procedures
Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimal
Ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals including the ability to compute discounts and percentages
Motivate assigned team members to achieve desired results
Ability to solve practical problems and deal with a variety of passenger/customer issues
Ability to interpret instructions furnished in written, oral, diagram, or schedule form
Ability to bend, climb up/down, crouch, hear, kneel, reach, speak, stand, turn, twist, walk
Must be able to lift 40 pounds, 40 inches high without the aid of another person
Must be able to push and/or pull 120 pounds with the assistance of a wheeled cart
Ability to perform tasks safely and according to established procedures to prevent personal injury, injury to others and avoid damage to the environment, facilities, and equipment
Ability to follow all lawful safety, health and liquor rules and regulations
Personal appearance and grooming that will present a favorable corporate and customer image
Must be able to pass and obtain security background check and clearance to work in airport environment
Report to work on a regular and timely basis
About The Company Hyde Park Hospitality (HPH) is a young—and dynamic and fast‑growing—company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2025 for being one (ranked 35th) of the fifty fastest growing businesses in the Chicago‑area! We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more about us at hph-us.com.
#J-18808-Ljbffr