Aurora Health Care
Security Safety Officer Aurora St Luke's 2nd shift
Aurora Health Care, Milwaukee, Wisconsin, United States, 53244
Security Safety Officer – Aurora St Luke's – 2nd Shift
Join Aurora Health Care as a Security Safety Officer for the 2nd shift. This role includes protecting patients, staff, and visitors while maintaining safety and security across the facility.
Base Pay Range $21.45/hour – $32.20/hour
Major Responsibilities
Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training.
Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor. Is alert, observant, and ethical. Complies with and enforces all safety and security rules and regulations. Maintains Department uniform and equipment in good repair.
Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including but not limited to inspections to identify vulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and thorough contraband searches. Assists team members, patients, and visitors by providing information, directions, and physical help. Ensures traffic control, monitors conduct of visitors on premises and confronts unauthorized persons for questioning.
Prevents, responds to, and investigates workplace violence. Responds to service calls, such as combative or threatening patients or visitors and team member incidents.
Serves as a primary resource for de‑escalation, utilizing use of force when necessary (e.g., CEW, handcuffing).
Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.
Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury.
Investigates incidents that occur on Advocate Health property and completes timely and accurate reports. Addresses and escalates complaints to the appropriate leader and provides supporting documentation.
Performs liaison rounding duties to cultivate close partnerships with all departments and units. Delivers security awareness education to team members.
Liaisons with federal, state, and local law enforcement and first responder agencies. Coordinates, briefs, and monitors every law enforcement prisoner patient guard.
Maintains current Department training standards in radio communications, verbal de‑escalation, hemorrhage control ("STOP the BLEED"), CPR, application of clinical restraints, conducted energy weapon (e.g., TASER), to include training on any/all department‑issued equipment and/or requirements identified in training academy and the Annual Training Plan.
Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance.
Licensure, Registration, and/or Certification Required
Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one‑time basis within two years of appointment. Recertification is not required.
Stop the Bleed Certification must be obtained within 1 year of hire date.
A valid driver’s license issued by the Division of Motor Vehicles.
Firearm Owners Identification (FOID) Card issued by the Illinois State Police or Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
Certified in Conducted Energy Weapon (e.g., TASER) use within 90 days of hire and periodically thereafter.
Education Required
High school graduate or GED.
Experience Required
Typically requires 1 year of experience in security, related public safety, or customer service, including responding to emergent situations and resolving risks to patients, visitors, teammates, or property.
Knowledge, Skills & Abilities Required
An above‑average level of emotional intelligence, including empathy and compassion.
Ability to work in a team‑centric environment, treating everyone with respect and care.
Daily commitment to patient‑centered safety practices.
Collaboration with medical staff and external law enforcement.
Remain calm under pressure to support a safe, welcoming, therapeutic environment.
Ability to engage peers positively and create innovative solutions through collaboration.
Must successfully pass background investigation, drug screen, pre‑placement physical, pre‑employment and periodic testing.
Illinois team members must have completed State of Illinois 20‑hour Basic Security Officer course.
Demonstrated ability to exercise mature judgment and sound reasoning while maintaining a courteous, tactful demeanor with teammates, visitors, and patients, even when verbally aggressive.
Ability to quickly assess dangerous situations and take appropriate action.
Strong verbal and written communication skills.
Computer proficiency (Microsoft Word, Excel, browsing, database entry).
Ability to defend self or others when de‑escalation fails and restraint is needed on a non‑compliant individual committing a criminal act or lacking capacity.
Effective communication via radio and telephone with clear diction.
Ability to listen to radio and telephone communications at various decibel levels.
Capacity to communicate through radio and telephone with clear articulation and no impediments.
Physical Requirements and Working Conditions
Must sit, stand, walk, and drive throughout the workday; lift up to 35 lbs. occasionally; able to push/pull with 35 lbs. force.
20/20 vision or corrected vision.
Potential exposure to mechanical, electrical, chemical, explosive, and radiation hazards; protective clothing is required.
Operates all necessary equipment.
Frequent exposure to aggressive behavior and emotionally charged situations.
Ability to handle personal stress and possible violence.
Must be physically fit and able to walk all areas of the facilities and grounds, restrain individuals who need restraint, and assist clinical teammates with lifting patients of all sizes.
Preferred Job Requirements
Behavioral Threat Assessment knowledge.
Use of Force Review.
Crime‑through‑environmental design awareness.
Ability to present material and facilitate meetings.
This job description indicates the general nature and level of work expected of the incumbent. It is not intended to cover or contain a comprehensive list of duties, responsibilities, or activities. Incumbent may be required to perform other related duties as needed.
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Base Pay Range $21.45/hour – $32.20/hour
Major Responsibilities
Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training.
Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor. Is alert, observant, and ethical. Complies with and enforces all safety and security rules and regulations. Maintains Department uniform and equipment in good repair.
Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including but not limited to inspections to identify vulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and thorough contraband searches. Assists team members, patients, and visitors by providing information, directions, and physical help. Ensures traffic control, monitors conduct of visitors on premises and confronts unauthorized persons for questioning.
Prevents, responds to, and investigates workplace violence. Responds to service calls, such as combative or threatening patients or visitors and team member incidents.
Serves as a primary resource for de‑escalation, utilizing use of force when necessary (e.g., CEW, handcuffing).
Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.
Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury.
Investigates incidents that occur on Advocate Health property and completes timely and accurate reports. Addresses and escalates complaints to the appropriate leader and provides supporting documentation.
Performs liaison rounding duties to cultivate close partnerships with all departments and units. Delivers security awareness education to team members.
Liaisons with federal, state, and local law enforcement and first responder agencies. Coordinates, briefs, and monitors every law enforcement prisoner patient guard.
Maintains current Department training standards in radio communications, verbal de‑escalation, hemorrhage control ("STOP the BLEED"), CPR, application of clinical restraints, conducted energy weapon (e.g., TASER), to include training on any/all department‑issued equipment and/or requirements identified in training academy and the Annual Training Plan.
Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance.
Licensure, Registration, and/or Certification Required
Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one‑time basis within two years of appointment. Recertification is not required.
Stop the Bleed Certification must be obtained within 1 year of hire date.
A valid driver’s license issued by the Division of Motor Vehicles.
Firearm Owners Identification (FOID) Card issued by the Illinois State Police or Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
Certified in Conducted Energy Weapon (e.g., TASER) use within 90 days of hire and periodically thereafter.
Education Required
High school graduate or GED.
Experience Required
Typically requires 1 year of experience in security, related public safety, or customer service, including responding to emergent situations and resolving risks to patients, visitors, teammates, or property.
Knowledge, Skills & Abilities Required
An above‑average level of emotional intelligence, including empathy and compassion.
Ability to work in a team‑centric environment, treating everyone with respect and care.
Daily commitment to patient‑centered safety practices.
Collaboration with medical staff and external law enforcement.
Remain calm under pressure to support a safe, welcoming, therapeutic environment.
Ability to engage peers positively and create innovative solutions through collaboration.
Must successfully pass background investigation, drug screen, pre‑placement physical, pre‑employment and periodic testing.
Illinois team members must have completed State of Illinois 20‑hour Basic Security Officer course.
Demonstrated ability to exercise mature judgment and sound reasoning while maintaining a courteous, tactful demeanor with teammates, visitors, and patients, even when verbally aggressive.
Ability to quickly assess dangerous situations and take appropriate action.
Strong verbal and written communication skills.
Computer proficiency (Microsoft Word, Excel, browsing, database entry).
Ability to defend self or others when de‑escalation fails and restraint is needed on a non‑compliant individual committing a criminal act or lacking capacity.
Effective communication via radio and telephone with clear diction.
Ability to listen to radio and telephone communications at various decibel levels.
Capacity to communicate through radio and telephone with clear articulation and no impediments.
Physical Requirements and Working Conditions
Must sit, stand, walk, and drive throughout the workday; lift up to 35 lbs. occasionally; able to push/pull with 35 lbs. force.
20/20 vision or corrected vision.
Potential exposure to mechanical, electrical, chemical, explosive, and radiation hazards; protective clothing is required.
Operates all necessary equipment.
Frequent exposure to aggressive behavior and emotionally charged situations.
Ability to handle personal stress and possible violence.
Must be physically fit and able to walk all areas of the facilities and grounds, restrain individuals who need restraint, and assist clinical teammates with lifting patients of all sizes.
Preferred Job Requirements
Behavioral Threat Assessment knowledge.
Use of Force Review.
Crime‑through‑environmental design awareness.
Ability to present material and facilitate meetings.
This job description indicates the general nature and level of work expected of the incumbent. It is not intended to cover or contain a comprehensive list of duties, responsibilities, or activities. Incumbent may be required to perform other related duties as needed.
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